IT Project Manager

Managerial / Supervisory

Blue Ocean BPO

Level 11 Creativo Building, Mindanao Avenue, Ayala Business Park, Cebu City, Cebu
Posted on : September 19, 2016
Job ID : 203512


Details

Blue Ocean BPO is a premium offshore outsourcing company, specializing in the Australian market. With Virtual Assistant, CSR's, Digital Marketing & Accounting roles available, Blue Ocean BPO offers excellent career opportunities and career diversity to Cebu's best and brightest talent.

Our staff earn an absolute minimum of 20k a month plus private health cover! Blue Ocean BPO is located across the road from Ayala.

IT PROJECT MANAGER

Job Description:

  • Ensuring the Cebu team It Support Team is effectively delivering and closing on the tickets; i.e. Timely response, adequate closure, Good customer experience, follow up with customer as and when required.
    • Give direction to the team. The person role IS NOT SOLVING TECHNICAL ISSUES with Niche Systems.
    • Pick up calls from and respond clients as the first point of ESCALATION during business hours.
    • Continuous Improvement Plan and monitoring of the team

  • Customer Satisfaction is KEY KPI for this person.
  • Learn Connect Wise.
    • Be able to produce reports
    • Check on the ticket board- Daily
    • Check on staff doing the ticket administration.

  • New Work
  • Coordinating with Niches vendors and customers for new installations.
    • Ensuring the Ticker Board is always under control.
    • Be across the development work that is done for Niche.
      • Run a weekly development meeting with AU and Cebu team.
      • Prioritization of development work will be done by AU Team & Cebu Team.
      • Be the PM for projects under Niche.

  • Experience in understanding and reporting on financials.
    • Internal support costs
    • Project financials

  • Regular Project Management report for the directors.
  • Monitoring performance of the Cebu technical team.
  • Ownership of the technical issues raised by clients. The person needs to ensure that there is satisfactory closure of an issue and the person will own the issue.

Key Qualifications:

  • Project Management
  • PMP Certification is a plus
  • Experience handling projects in the IT industry
  • Excellent English written and verbal communication skills

Work Experience Required: 3-5 years
Salary Range: Confidential