
Originally Posted by
GuyOfYourDreams
Sir i have a problem..
I have iPad Air..
I am not the first owner. The first owner forgot her password from the iCloud. She gave me bunch of passwords to open the iCloud to disable it but none of them worked. I tried updating it to the latest iOS 9. Now its locked and needs to be activated using the iCloud username and password. She cant remember the security questions and can't even access the registered email. The device is totally unusable. It needs to be activated first before using it. I cant even go to its home screen.
I tried calling apple support and directed me to their CSR in Canada. They won't give any information about it (while we are talking they are looking at the record of the owner). I even let them talk to the first owner of the device (also owner of the iCloud account). By the way the email address is also the name of the owner. Apple is asking for a purchase receipt but the first owner lost it already, she cant also remember the name of the store in Qatar where she bought it.
What sall I do with this? Do you think jailbreaking can solve this?
Please. I desperately need help..