difference sa CallCenter Positions

[kevitzrey]

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pang newbie or shall i say, no alams sa call center world question..

I have a question, regarding sa mga positions offered sa callcenter.
Unsay difference and trabaho anang :
- CUSTOMER SALE REP (CSR)
- TECHNICAL REP (TSR)
- CHAT SUPORT
- NON VOICE OR VOICE
- LEVEL1, LEVEL2
- og uban pa

I just read those, sa mga job postings..
Im planning to apply mn gd, and i want to clarify kng unsa juy buhat and kalahian ani nila..


hope naay mo respond

thanks!

[mike_aizen]

pang newbie or shall i say, no alams sa call center world question..

I have a question, regarding sa mga positions offered sa callcenter.
Unsay difference and trabaho anang :
- CUSTOMER SALE REP (CSR)
- TECHNICAL REP (TSR)
- CHAT SUPORT
- NON VOICE OR VOICE
- LEVEL1, LEVEL2
- og uban pa

I just read those, sa mga job postings..
Im planning to apply mn gd, and i want to clarify kng unsa juy buhat and kalahian ani nila..


hope naay mo respond

thanks!

some basics:

- CUSTOMER SALES REP (CSR) - deals usually with sales could be inbound(they call you) or outbound(you call them)
- CUSTOMER SERVICE REP (CSR) - deals usually with customer service type calls ex: billing, informational, account maintennance
- TECHNICAL REP (TSR) - deals usually with tech issues ex: setting up modems/routers, troubleshooting game consoles etc
- CHAT SUPORT - chat support, you do not take calls but you "support" your customers using chat somewhat like YM msgr or MiRC
- NON VOICE OR VOICE - voice(takes calls, talks to customers) non-voice(do not take callls, usually semi-clerical work or thru email)
- LEVEL1, LEVEL2 - usually levels of agents/reps the higher the level supposedly more hardcore

hope this helps...feel free to ask

[kevitzrey]

some basics:

- CUSTOMER SALES REP (CSR) - deals usually with sales could be inbound(they call you) or outbound(you call them)
- CUSTOMER SERVICE REP (CSR) - deals usually with customer service type calls ex: billing, informational, account maintennance
- TECHNICAL REP (TSR) - deals usually with tech issues ex: setting up modems/routers, troubleshooting game consoles etc
- CHAT SUPORT - chat support, you do not take calls but you "support" your customers using chat somewhat like YM msgr or MiRC
- NON VOICE OR VOICE - voice(takes calls, talks to customers) non-voice(do not take callls, usually semi-clerical work or thru email)
- LEVEL1, LEVEL2 - usually levels of agents/reps the higher the level supposedly more hardcore

hope this helps...feel free to ask

thank you so much.. explained short and simple! hehe..
pero sa levels wa pa kaau ko naka gets.

[mike_aizen]

ok....lets say na level 2 agents/reps are usually more experienced, have more responsibilites than level 1 agents/reps.....think about it as level 1=pulis level 2=swat team

[kevitzrey]

alright! good. so mao diayng da higher da level, mas high ang job..
so mas asenso pd ba ang sweldo on a higher level?

[my_hEaD_isBIG]

alright! good. so mao diayng da higher da level, mas high ang job..
so mas asenso pd ba ang sweldo on a higher level?

labad sa ulo ra.

[Gisborn]

alright! good. so mao diayng da higher da level, mas high ang job..
so mas asenso pd ba ang sweldo on a higher level?

asenso ang sweldo pero pirting gamaya ra. pero ang labad sa ulo kay feel kaau ang increase as @my_hEaD_isBIG put it.

[Agili]

the higher the sweldo is, definitely the higher ang labad sa ulo. xD

[ExtraHot]

kinsay level 5 tech support dre? hehehe

[kevitzrey]

kinsay level 5 tech support dre? hehehe

maabot pajud diay nag level 5? gahia gd, mao nanay pinka taas?