India losing 70% voice and call centre business to Philippines: report

[cloudduster]

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It's unfortunate for them...


Struggling to diversify the delivery footprint to take advantage of low-cost centres, India's BPO industry is currently losing 70 per cent of all incremental voice and call centre business to competitors like Philippines and countries in Eastern Europe, says a report.


"It is estimated that in the on-going decade India might lose $30 billion in terms of foreign exchange earnings to Philippines, which has become the top destination for Indian investors," Assocham secretary general D S Rawat said.


Thus there is a need to reduce costs and make operations leaner across the BPO industry," he added.
BPO companies could reduce the total operating costs by 20-30 per cent by moving to a low-cost city within India, with a cost differential of around 10-15 per cent for non-voice processes and upwards of 20 per cent for voice processes, the report pointed out.

India losing 70% voice and call centre business to Philippines: report - NDTVProfit.com

[Iamalbertrebs]

its unfortunate to them.. fortunate to us

ang Indiano maay kasagaran kompetensya sa mga pinoy in terms of outsourcing... (eg seo, bpo, virtual assistant)
barato ra kaayo clag rate gud.. mo dive jud cla.

[The_JACKAL]

its unfortunate to them.. fortunate to us

ang Indiano maay kasagaran kompetensya sa mga pinoy in terms of outsourcing... (eg seo, bpo, virtual assistant)
barato ra kaayo clag rate gud.. mo dive jud cla.

Sakto jud kau ka, mostly ang Indiano jud ang atong ka kontra mas masabtan pa atong English kaysa ilaha ang nakapait lang mao adto tanan companies didto mag outsource kay modawat ra silag maski ubos na kau nga sweldo.

[cloudduster]

To the men and women in the BPO Industry.. you rule!

[M.A.D.]

While they are 70% of voice and call center jobs to the philippines, bear in mind that these jobs are high volume, low quality jobs. Our BPO industry is still in its early stages inspite of being more than 5 years in the making. We can definitely be a force to reckon with if we can start to impact their share of higher value offshored jobs which unfortunately does not include voice and call center jobs. IMHO look at some BPOs locating here in the philippines some of them are indian namely wipro, EXL, etc.

I'll believe it when a philippine based BPO relocates their voice and call center operations to India.

[erwin_rommel]

maglisod lang ta og compete nila sa IT... daghan kaayo maayong laki sa IT nga indian. If manawag kog support sa microsoft, symantec anti virus, citrix og HP servers kay indiano gyud ang mo tubag. pwerti rabang lisora i take note ilang name.

[#tag]

So they are moving 70% to the Philippines because labor costs cheaper here?

[Iamalbertrebs]

So they are moving 70% to the Philippines because labor costs cheaper here?

nope mas cheaper didto.. mas nindot lang cguro mo english ang mga pinoy ug mas buotan (LOL) .. daghan man sad ta diri mayng laki sa IT bro ang problema naa sa SG gatrabaho kasagaran kay dako man og sweldo. dli preha diri igo2x ra jud makakaon

[MaInEvEnT]

Coz dri if maayo ka na IT, dli ka mag agent, mag IT ka.. so usually mga tech support agents nato dri dli jud IT personnel but naa lang igo2x na technical knowledge then itrain lang pud ug prod specifics para maka support sa call.. that's the reason ngano tech support agents sa India mas maayo

[the_cold_one]

It's all boils down to the profits jud...since mas cheaper man jud diri sa phil when it comes to labor but the quality is the same if not better then makita nato why it has affected the BPO industry in India.