To Hoteliers specifically Front Office

[ganjaman4978]

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^^waterfront??

how about now sir where are u connected??

> i'm no longer in the hospitality industry.

sayang. why quit?

[ganjaman4978]

^^waterfront??

how about now sir where are u connected??

> i'm no longer in the hospitality industry.

sayang. why quit?

[ganjaman4978]

of course they complain through us. but it is housekeeping's job to keep the room fresh for the next occupant. but definitely they would hear from us if a non smoking room smells smoke. communication will always be important, if the room is not in the same condition after it was occupied then, before we sell it, there should be a supervisor who checks to clear if its ok to sell it or not. and im always open to complains.

[ganjaman4978]

^^waterfront??

how about now sir where are u connected??

^^ muleng...faet kau ang desk clerks maoy yaw.yawan sa guests..aw baws pud sa housekeeping ug award...hehehehe..

chain reaction

[jackdi]

of course they complain through us. but it is housekeeping's job to keep the room fresh for the next occupant. but definitely they would hear from us if a non smoking room smells smoke. communication will always be important, if the room is not in the same condition after it was occupied then, before we sell it, there should be a supervisor who checks to clear if its ok to sell it or not. and im always open to complains.

I see... I agree with this.

Is it possible to know from you kung unsa ang inyo gamit nga approach to remove the "smoking smell"?
...if can be shared ra TS. If dili share'able ang info, i respect it.
Thanks daan.

[ganjaman4978]

I see... I agree with this.

Is it possible to know from you kung unsa ang inyo gamit nga approach to remove the "smoking smell"?
...if can be shared ra TS. If dili share'able ang info, i respect it.
Thanks daan.

what do you mean? like how we contain the situation? it will really be embarassing on our side. but we have to be calm if such thing arise. the safest thing to do is either upgrade them or apologize. remember it was never their fault in the first place. we have to make sure that their stay should be memorable. not a nightmare.

[seeteemahsuu]

sayang. why quit?

> semi-retired bro. no regrets, so dili sayang, although I miss the action especially kung overbooked. hahaha. my advise to all aspiring f.o. people here is: learn as much as you can about the whole f.o. operations if you want to become an f.o.m. someday and learn about the whole hotel operations if you dream of becoming a g.m. someday. if you're still young, aim for duty manager because this exposes you to the whole hotel operations early on. good luck.

[ganjaman4978]

> semi-retired bro. no regrets, so dili sayang, although I miss the action especially kung overbooked. hahaha. my advise to all aspiring f.o. people here is: learn as much as you can about the whole f.o. operations if you want to become an f.o.m. someday and learn about the whole hotel operations if you dream of becoming a g.m. someday. if you're still young, aim for duty manager because this exposes you to the whole hotel operations early on. good luck.

Well said FOM. Whoever you are...

[ganjaman4978]

What is the most important skill as a frontliner which you cannot learn even at school?

[seeteemahsuu]

What is the most important skill as a frontliner which you cannot learn even at school?

> i think some important skills for front liners are: common sense, proactive (not reactive), problem solving and knowing how to pacify angry/drunk guests. these aren't taught in school.