To Hoteliers specifically Front Office

[ganjaman4978]

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traffic today in lapulapu is just crazy. closing the old bridge and closing another lane in the new bridge? you do the math.

[ganjaman4978]

It was a busy day today. Most of the ironman participants already departed.

[ganjaman4978]

Meetings, hirings and interviews ate most of my time at work. Watching marina bay sands 24-7 at BIO channel, 2000 plus rooms. 3 billion dollars worth to construct, drool.....

[ganjaman4978]

Most offices today are using laptops instead of the standard PC models. Even GRA's in most hotels are using tablets.

[Code Talker]

Anything about front office work, SOPs that you wanna share, problems that needs answers. We can all make this as a one stop information thread. First of all I myself is a front office supervisor in one of the city hotels in Cebu. Can anyone share how you guys inform you guest if they want to make a deposit through debit cards? Hope to hear from you soon.

I tried working for a small hotel in Dumaguete before TS, naa jud foreign guests mahilig mo over deposit using debit card. We use petty cash fund to "refund" over payment upon check out. We also ask guests estimated period of stay and service they regularly require para naay estimate and we can suggest an amout for a deposit. asa ka na hotel TS?

[ganjaman4978]

I tried working for a small hotel in Dumaguete before TS, naa jud foreign guests mahilig mo over deposit using debit card. We use petty cash fund to "refund" over payment upon check out. We also ask guests estimated period of stay and service they regularly require para naay estimate and we can suggest an amout for a deposit. asa ka na hotel TS?

Your right. but debit cards are tricky. you cannot verify nor authorize or else it will deduct straight from our guests account. If they dont have any other cards, ( it is their usual alibi ) but CASH would be another solution. Most hotels should have a SOP's on proper handling of debit cards. that is just my opinion.

[ganjaman4978]

Complimentary room ONLY. Guest insisted that it includes BF. jeez....

[Code Talker]

wla nimo hilo-e TS?

[ganjaman4978]

if i were to choose, sobra pa sa hilo. ipa priso nko. hihihi.

[ganjaman4978]

guests of the day, KOREANS. my golly, there are just plenty of them nowadays.