
Originally Posted by
JoanaRheyl
so sir TS, confirmed na jd ni nga ilaha ni gkan and this is really a "cut-down version"?
confirmed sir. daghan sila mga tawag nga nadawat regarding ani nga issue. and like the answer i got... walay kalibotan ang technical sa panghitabo kung ngano nag sudden change sila sa specs for HD5570

Originally Posted by
lloyd_joy
bro,
ayaw na kahibong anang motubag sa mga calls... call center agents nang manubag ana... they are not that technically familiar... compared sa kadaghanan ana nila, mas kamao or knowledgeable pa ta na mga hobbyist/ enthusiast kay lagi, mao man ni atoang hilig... patient lang ta ana nila kay they are just also doing their job, to accept calls and give answers (often times, limited ones)... but not as what we would like and expect them to do so... kun tinuod mga technical peeps ang mo answer nato, ma satisfy gyud ta sa tubag nila...
i used to work for this kind of career for more than 3 years sir.. and it really frustrates me knowing that some companies still employ people for "technical" support that lacks the knowledge itself or worse dili jd hilig sa taw ga ilang e hansak ana nga department. customer service is the real quality of a product, di bale nga dili kaayo nindot ang product but the "after-buy" service/experience sa customer is satisfactory.