Teleperformance Cebu is opening soon!

[supercalifragilistic]

---

Do they really care about their agents??
They dont even care about ATTRITION

How can you say they dont care about Attrition? Unsang buang nga companya ang walay pakialam sa attrition?

do you see any actions taken?-I cant see it because I'm not there. Are you? Or you're too blinded to accept that they're doing something. Observe first your site if you really are from TP Cebu and if you are still an active employee. Are you seeing one of the Senior Managers or Directors more often? If you do, then they are not there for a vacation. Just wait and dont be too judgemental.

I surely dont
QUEUEING na kaau mi ron kay DAGHAN NA JUD NANGHAWA!! - Attrition might have affected it. But did you even care to ask why? Maybe the client changed your LOBs? And, if those people who went on AWOL cared enough and are professional enough to let their employer know that they are leaving, maybe your Schedulers could have predicted your call volumes! Let me know if your brain cant handle these information. I can explain further.


and we get paid by hour and not by our WORKLOAD!! - This is determined by the client, not the company.

Maau untag FIXED ang sweldo kay MASABOT RA! - Again, business is business

the things CEBUANOS are DEMANDING can now be considered a NECESSITY!! - I definitely agree.
Not just because IT IS HAZARDOUS to our LIVES working Graveyard
but also because IT IS how COMPETITION is set in CEBU - Do you think people in Manila or Bacolod does not work on a graveyard shift? Why do you think they are still with TP? Ah, because they love their job.Do you really love your job? Or you just only think call center is just an industry that pays high.

Why would you compare Manila Companies when the Place of Topic is CEBU. - huh?
TP Projected itself TOO MUCH and Failed to meet expectations- Did TP really project itself too much or we just failed to understand and weigh things first before we signed the contract?

Dont BLAME US for the COMPANY'S Incompetence! - I didn't blame you, I didnt blame TP either. I blame your perspective.

NO one can help but COMPARE TP to the rest of the SMALLER COMPANY since We've been there
and some of us left our previous ones because of FALSE HOPES!! - False hopes? Was it really the main reason why you left your previous company? You know how our salary and tax work, I don't think you can't compare or even know how to calculate. TP does not collect tax more than other companies.

To tell you frankly, I find TP OK.
I like what I am doing
What I hate about TP the most is theyre projection of themselves as SUPERIOR as a company
Theyve been SUGAR COATING THEMSELVES TOO MUCH - Expect this on all companies. Who would want to ruin their reputation while recruting for employees?
which even AFFECTS the CONTRACT in comparison to the ORIGINAL job offer
And because of these things
EVERYONE'S EXPECTATION GOT HIGH
On TOP of that,
HR Recruitment NEVER SET EXPECTATIONS! - Its not just their fault, its also your fault that you did not clarify.
Resulting to

DISAPPOINTMENTS
RANTS
AWOLS
People who resigns IMMEDIATELY

Which would FURTHER AFFECT THE ACCOUNT SPECIFIC STATS!

LOW HEAD COUNT
QUEUEING STATUS
LOW SERVICE LEVEL
MORE PENALTIES AGAINST TP

if TELEPERFORMANCE care about their accounts and the demands,
I SUGGEST THEY HEAR THEIR AGENTS OUT - I think they will hear you if you talk to them, but they cant go to istorya.net with people hiding on screen names just to know that. Tell them! right on their face! If you're not satisfied with the explanation,ask questions!

because, if you come to think of it
WITHOUT US, AGENTS,
TELEPERFORMANCE WOULD CEASE TO EXIST!![/QUOTE] - This is so true. But if all agents has the same perspective like yours. Not even one BPO company would exist!

[supercalifragilistic]

- This is so true. But if all agents has the same perspective like yours. Not even one BPO company would exist!

sus to think to think to think to think los2,

Wait. what was your argument again?

[jcgoyong]

Do they really care about their agents??
They dont even care about ATTRITION

How can you say they dont care about Attrition? Unsang buang nga companya ang walay pakialam sa attrition?

well if you are in TP like me. you would know the answer.
unfortunately, i dont see any actions taken YET
the only thing that is happening right now is:
BigBoss "I" asking the same questions BigBoss "S" once asked us agents
hanggang doon lang. Nothing has been done YET

do you see any actions taken?
I surely dont-I cant see it because I'm not there. Are you? Or you're too blinded to accept that they're doing something. Observe first your site if you really are from TP Cebu and if you are still an active employee. Are you seeing one of the Senior Managers or Directors more often? If you do, then they are not there for a vacation. Just wait and dont be too judgemental.

Why Bother answer if youre not in TP then? Nakikialam?
Yes. I am in TP and I am happy with my work because my expectations are towards myself and not the company. kaya di ako affected. Im not PRO-TP am not ANTI-TP either. im only here to state what I see is TRUE and correct what i know is FALSE.
it is not being judgemental. this is NOW. this is not TOMORROW. This problem happened YESTERDAY. kindly analyze the analogy. Ive been here for MONTHS and i dont have to exert more details[/QUOTE]

QUEUEING na kaau mi ron kay DAGHAN NA JUD NANGHAWA!! - Attrition might have affected it. But did you even care to ask why? Maybe the client changed your LOBs? And, if those people who went on AWOL cared enough and are professional enough to let their employer know that they are leaving, maybe your Schedulers could have predicted your call volumes! Let me know if your brain cant handle these information. I can explain further.

LOL why should i say MAYBE when im just WITHIN the company itself
guess what, do you think i didnt point that out to my direct supervisor?
about giving allowances for the head counts for the absentees and AWOL people?
the thing is, as my direct supervisor have said, the number of heads are calculated by the forcast the client is giving. and yes, there is an allowance

but i guess it isnt enough. So, if it is the MC's Fault, who are they under? Our Account or TP?? Operations is under TP. So i guess you are indirectly saying IT IS TP's Fault. That is a NO BRAINER

and we get paid by hour and not by our WORKLOAD!! - This is determined by the client, not the company.

and your point is? are you sure the client is paying us per hour? as far as I know and as far as the people in OPS have said, We are being paid per Minute of calls taken. hence TP doesnt got paid for outbound calls and we are not supposed to use our SOFTPHONE to dial out anything because we cant bill the client for that

i know these not because i have any connection or whatever but because The ACCM/Sups/Ops are always discussing these right infront of US!

Maau untag FIXED ang sweldo kay MASABOT RA! - Again, business is business

and again. Employer and Employees Co-Exist
You can never please everyone as they say, but ignorance can never be an excuse

the things CEBUANOS are DEMANDING can now be considered a NECESSITY!! - I definitely agree.
Not just because IT IS HAZARDOUS to our LIVES working Graveyard
but also because IT IS how COMPETITION is set in CEBU - Do you think people in Manila or Bacolod does not work on a graveyard shift? Why do you think they are still with TP? Ah, because they love their job.Do you really love your job? Or you just only think call center is just an industry that pays high.

Why would i answer that question? Do I even have the right to question their other site when my concern is Here? Are we talking about competition here or are we talking about the same company? Because as far as im trying to point out, im talking about Comparison

Why would you compare Manila Companies when the Place of Topic is CEBU. - huh?

same as above

TP Projected itself TOO MUCH and Failed to meet expectations- Did TP really project itself too much or we just failed to understand and weigh things first before we signed the contract?

you are asking the right person for this question. and the answer is YES
You might even want to ask 90% if not ALL those who currently is and/or previous was WITH TP. and the answer is YES.
have you compared the advertisements on the newspapers(which are now removed) and billboards?

We Pay Premium! with figures that enticed us to jump on the bandwagon
and now that we are in, we cant help but COMPARE
those who cant take the slap, left the company
those who doesnt mind, like me perhaps, is still here

and with regard to your question about NOT understanding the contract. might as well review the previous page so you can find the posts about how the contract are playing with words. might as well add the difference of the job offer and the contract

Dont BLAME US for the COMPANY'S Incompetence! - I didn't blame you, I didnt blame TP either. I blame your perspective.

NO one can help but COMPARE TP to the rest of the SMALLER COMPANY since We've been there
and some of us left our previous ones because of FALSE HOPES!! - False hopes? Was it really the main reason why you left your previous company? You know how our salary and tax work, I don't think you can't compare or even know how to calculate. TP does not collect tax more than other companies.

Wow! if you dont think theyre incompetent, then how did this happen? a company versus Waves and Waves of Agents. not just 1, 2 or 3. I dont know a single person who doesnt have something to say against the company. even pasig people said something. "and mga natitira sa batch namin eh ung tinatamad na mangapply or yung wala nang malilipatan" (we'll he could be wrong but its his perspective and i shall respect that)
Unfortunately maam, I am a product of USC Commerce dept. I know how to compute taxes and everything but that is not even close to what most of the agents are ranting about. Do you work in TP? NOT. then i guess you dont know anything internal. You havent felt dismayed by what you get and what you didnt expect from work.
Do you know how it feels to recieve 5k~6k salary per cut off when you knew you were never absent and late? just to realize that this cut-off only consists of 9 working days? i guess you dont
specially when you know that your offer was 16k but was never informed of the 174 working hours condition.
thats a calculation of 22working days in a month, which only happens like 50% of the year

To tell you frankly, I find TP OK.
I like what I am doing
What I hate about TP the most is theyre projection of themselves as SUPERIOR as a company
Theyve been SUGAR COATING THEMSELVES TOO MUCH - Expect this on all companies. Who would want to ruin their reputation while recruting for employees?
which even AFFECTS the CONTRACT in comparison to the ORIGINAL job offer
And because of these things
EVERYONE'S EXPECTATION GOT HIGH
On TOP of that,
HR Recruitment NEVER SET EXPECTATIONS! - Its not just their fault, its also your fault that you did not clarify.
Resulting to

DISAPPOINTMENTS
RANTS
AWOLS
People who resigns IMMEDIATELY

Which would FURTHER AFFECT THE ACCOUNT SPECIFIC STATS!

LOW HEAD COUNT
QUEUEING STATUS
LOW SERVICE LEVEL
MORE PENALTIES AGAINST TP

Of course we expect all companies to sugar coat themselves but not as much as TP. And even if some companies does sugarcoat, atleast they got something to BRAG. For now, TP has NONE
well, one thing... probably best in ATTRITION in the 1st 5months of Operation

are you asking me "Who would want to ruin their reputation while recruting for employees?"
LOL, do I have to answer that? thats common sense. what a silly thing to ask

Setting expectations? i believe i answered that in the previous posts. try reading the previous pages. It doesnt need a genius to click the previous button
and also, with your statement, you are agreeing with mine LMAO

if TELEPERFORMANCE care about their accounts and the demands,
I SUGGEST THEY HEAR THEIR AGENTS OUT - I think they will hear you if you talk to them, but they cant go to istorya.net with people hiding on screen names just to know that. Tell them! right on their face! If you're not satisfied with the explanation,ask questions!

ma`am or sir. i dont go with think. i rather go with the word BELIEVE. They have asked us more than once. We have spoke to more than 2 BIG BOSS's Already. and havent seen anything but explaination of this and that. If theyre not stupid, they would understand what we need. We need a better compensation. PERIOD!

Specially the CCMS rollout from BigBoss I? The "You get to get more if you come to work" Like HELLO? Do I deserve getting 5~6k ish for getting Complete attendance and 0 tardiness? and it is not just me. there are a lot. and thats the time a lot left and thats only when he sent that message coz it was the only time he got alerted by the attrition. I BELIEVE(not i THINK)

because, if you come to think of it
WITHOUT US, AGENTS,
TELEPERFORMANCE WOULD CEASE TO EXIST!! - This is so true. But if all agents has the same perspective like yours. Not even one BPO company would exist!

then im sorry you are mistaken. i never meant that as one sided. What I meant is, as i stated above, Both Employers and Employees Co-Exist.
If they dont care about their agents(or if the agents doesnt feel valued), dont you think the agent would do the same? I think your brain can analyze that quite easily.

thank you for responding and for allowing me to elaborate things a little bit for your understanding

[diamonds]

well if you are in TP like me. you would know the answer.
unfortunately, i dont see any actions taken YET
the only thing that is happening right now is:
BigBoss "I" asking the same questions BigBoss "S" once asked us agents
hanggang doon lang. Nothing has been done YET


Why Bother answer if youre not in TP then? Nakikialam?
Yes. I am in TP and I am happy with my work because my expectations are towards myself and not the company. kaya di ako affected. Im not PRO-TP am not ANTI-TP either. im only here to state what I see is TRUE and correct what i know is FALSE.
it is not being judgemental. this is NOW. this is not TOMORROW. This problem happened YESTERDAY. kindly analyze the analogy. Ive been here for MONTHS and i dont have to exert more details

LOL why should i say MAYBE when im just WITHIN the company itself
guess what, do you think i didnt point that out to my direct supervisor?
about giving allowances for the head counts for the absentees and AWOL people?
the thing is, as my direct supervisor have said, the number of heads are calculated by the forcast the client is giving. and yes, there is an allowance

but i guess it isnt enough. So, if it is the MC's Fault, who are they under? Our Account or TP?? Operations is under TP. So i guess you are indirectly saying IT IS TP's Fault. That is a NO BRAINER

and your point is? are you sure the client is paying us per hour? as far as I know and as far as the people in OPS have said, We are being paid per Minute of calls taken. hence TP doesnt got paid for outbound calls and we are not supposed to use our SOFTPHONE to dial out anything because we cant bill the client for that

i know these not because i have any connection or whatever but because The ACCM/Sups/Ops are always discussing these right infront of US!

and again. Employer and Employees Co-Exist
You can never please everyone as they say, but ignorance can never be an excuse

Why would i answer that question? Do I even have the right to question their other site when my concern is Here? Are we talking about competition here or are we talking about the same company? Because as far as im trying to point out, im talking about Comparison

same as above

you are asking the right person for this question. and the answer is YES
You might even want to ask 90% if not ALL those who currently is and/or previous was WITH TP. and the answer is YES.
have you compared the advertisements on the newspapers(which are now removed) and billboards?

We Pay Premium! with figures that enticed us to jump on the bandwagon
and now that we are in, we cant help but COMPARE
those who cant take the slap, left the company
those who doesnt mind, like me perhaps, is still here

and with regard to your question about NOT understanding the contract. might as well review the previous page so you can find the posts about how the contract are playing with words. might as well add the difference of the job offer and the contract

Wow! if you dont think theyre incompetent, then how did this happen? a company versus Waves and Waves of Agents. not just 1, 2 or 3. I dont know a single person who doesnt have something to say against the company. even pasig people said something. "and mga natitira sa batch namin eh ung tinatamad na mangapply or yung wala nang malilipatan" (we'll he could be wrong but its his perspective and i shall respect that)
Unfortunately maam, I am a product of USC Commerce dept. I know how to compute taxes and everything but that is not even close to what most of the agents are ranting about. Do you work in TP? NOT. then i guess you dont know anything internal. You havent felt dismayed by what you get and what you didnt expect from work.
Do you know how it feels to recieve 5k~6k salary per cut off when you knew you were never absent and late? just to realize that this cut-off only consists of 9 working days? i guess you dont
specially when you know that your offer was 16k but was never informed of the 174 working hours condition.
thats a calculation of 22working days in a month, which only happens like 50% of the year

Of course we expect all companies to sugar coat themselves but not as much as TP. And even if some companies does sugarcoat, atleast they got something to BRAG. For now, TP has NONE
well, one thing... probably best in ATTRITION in the 1st 5months of Operation

are you asking me "Who would want to ruin their reputation while recruting for employees?"
LOL, do I have to answer that? thats common sense. what a silly thing to ask

Setting expectations? i believe i answered that in the previous posts. try reading the previous pages. It doesnt need a genius to click the previous button
and also, with your statement, you are agreeing with mine LMAO


ma`am or sir. i dont go with think. i rather go with the word BELIEVE. They have asked us more than once. We have spoke to more than 2 BIG BOSS's Already. and havent seen anything but explaination of this and that. If theyre not stupid, they would understand what we need. We need a better compensation. PERIOD!

Specially the CCMS rollout from BigBoss I? The "You get to get more if you come to work" Like HELLO? Do I deserve getting 5~6k ish for getting Complete attendance and 0 tardiness? and it is not just me. there are a lot. and thats the time a lot left and thats only when he sent that message coz it was the only time he got alerted by the attrition. I BELIEVE(not i THINK)


then im sorry you are mistaken. i never meant that as one sided. What I meant is, as i stated above, Both Employers and Employees Co-Exist.
If they dont care about their agents(or if the agents doesnt feel valued), dont you think the agent would do the same? I think your brain can analyze that quite easily.

thank you for responding and for allowing me to elaborate things a little bit for your understanding[/QUOTE]


hmmmm nice and very well said. Payter... .

[pocketbell]

well, im here in TP cebu...
've been here for almost 2 months...and so far, i'm finding it better than my prev center.
people are accommodating (esp the recruitment)
i can't comment yet on the salary since i'm still a trainee but they offered me 16k as my basic which is not bad.
we also have bonuses and, im lucky to be part of wave 1...which offers up selling...
i'm glad im here...

[siopao1984]

i can't comment yet on the salary since i'm still a trinee

hehehe.... katawa ko ani oi... gahia dah....

[pocketbell]

hehehe.... katawa ko ani oi... gahia dah....

trainee daie )
gahi jd keu hahaha

[bLoody_sanctuary]

if TELEPERFORMANCE care about their accounts and the demands,
I SUGGEST THEY HEAR THEIR AGENTS OUT - I think they will hear you if you talk to them, but they cant go to istorya.net with people hiding on screen names just to know that. Tell them! right on their face! If you're not satisfied with the explanation,ask questions!

------------------------------------------

familiar c supercalifragilistic.. sounds like SUZI


dghana na d.i nahitabo na bag.o since paghawa nako oi hahahahaha.. and its getting worst pajud.. tsk tsk.


knsay nkaabot sa launching sa TP na nanghambog ang mga BIG BOSSES na bongga dw kaau! bwhahahahahaa! ang ending.. na short ug pagkaon sa pantry.. na short sa budget na pirting gamaya!! LOL


sus daghana pa epek dri oi sa TP.. goodluck nalang jd sa mga naa dha..


kung taga NAGA ka nya sa TP ka ga work nya ang sweldo 5.3k ... GANAHAN KA ANA? hahahaha!

[yoko_flaunt]

AYAW MO PAG-AWAY PLEASE! haha

[tazzygUrl2812]

naay agent nanguyab sa nurse.... wala sugta.... maong naglaslas...

(basin nag laslas tungod sa lustlust hahahahaha)

true bitaw nah... Gipa-balik cya sa management,but he decline the offer
kay lage...gamai ra ang sweldo...usa na sa mga reasons nga nag-laslas xa..ahehehe:P