Teleperformance Cebu is opening soon!

[cearism]

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ihatag na lang nato ang mga referral bonus kang greywolf, cearism and others nga nagreklamo about sa pay but are still in tp hehehe

Naa pa ko sa tp? Ning reklamo ko about sa pay? Pag klaro, maraming namamatay sa maling akala ra ba kuno. Don't tell me ning ubos na ang standard sa tp, muhire na sila ron bisag way klaro ang comprehension skills

Btw, kinahanglan ba jud mu create ug new account para mu join sa discussion? hehehe

[cearism]

@cearism i take no offense in being pointed out. yes, i'm the sales manager you are talking about. and let me state my case. first, let me make several corrections. I was hired externally - just like everyone else.i was in wave 2 just like the supervisors and the account manager. so i am not a johnny-come-lately. i was with a tech support account at teletech but not as an agent, not as a sup but as a trainer and before that i was with another company for a hard-selling account for a satellite tv provider as agent then trainer. so i know all the facets of managing a team, crunching numbers and of course, i can't train both technical troubleshooting and sales (which is what the current account in TP does) if i do not know what i'm talking about. and yes i still regularly take calls fyi. regarding qualifications, i believe i am qualified for the post: i have finished countless trainings and i have been in the industry for 7 years. not that tenure nor certificates warrant a promotion or higher pay but they are required for certain posts upfront. what is most important, as some of you have posted, is how i deal with people and my attitude towards my work. i respect people, i am honest with them and i am passionate about helping them. that's it. whatever i do revolves around that. for that particular scenario, i am not a know-it-all. so i am being honest - i got an SME's advice instead of misinforming or directing your friend somewhere else. and being respectful, i approached the agent with a possible solution. since it didn't work, i tried to look for another solution. so i did not stop helping even if I should be focusing on sales and the situation called for something else. now, everyone else here on site is new. only the SMEs from Manila have a more solid product knowledge base compared to mine. but as a trainer, i know everyday is a learning experience. so should that scenario happen again, i wouldn't look for an SME since i already know what needs to be done. and what's best here my friends, is that i am open to feedback. i want to work around my strengths and i want to determine my areas for improvement in order to become a better person. even if we have complaints. (try to be in my shoes reporting to two bosses in upper management. yes, i have my complaints too, but i keep them to myself ) i hope we all do.

Thanks. We know that you're a good person and you're doing your job man sad, wa man sad ka nagpabaya as stated in my previous posts. It's just that mu struggle man jud ta at some point samot na ug bag-o pa. Nahimuot lang ko kay bag-o tanan, then if you'll ask assistance from an SME, lain lain sila ug tubag. Maglibog ka unsay best solution nga i-follow. Nevertheless, they are very helpful bisag left and right ang ga ask ug support nila. Keep it up lang, sir! May you have a good career sa TP.

[cearism]

working hours 11 hours per cut off

8 hours/day x 11 days per cut off = 88 hours

88 hours x 2 cut offs = 176 hours
This is real math! Next time do the math.

In Teleperformance we were taught about accuracy, professionalism and integrity!

well here is a MATH for you since you are so SURE ABOUT THE 22 WORKING DAYS IN A MONTH
CALENDAR 2011

lets just say We only have WEEKDAYS work and disregard Weekends as if it's the REST DAYS

2011 calendar days

January = 31days = 10weekends = 21 Working days
February = 28days = 8weekends = 20 Working days
March = 31days = 8weekends = 23 Working days
April = 30days = 9weekends = 21 Working days
May = 31days = 9weekends = 22 Working days
June = 30days = 8weekends = 22 Working days
July = 31days = 10weekends = 21 Working days
August = 31days = 8weekends = 23 Working days
September = 30days = 8weekends = 22 Working days
October = 31days = 10weekends = 21 Working days
November = 30days = 8weekends = 22 Working days
December = 31days = 9weekends = 22 Working days

thats a total of 260 working days
divided by 12months
MONTHLY WORKING DAYS AVERAGE IS 21.67 days
Rounding up DOES NOT justify the contract!!

this is even Excluding the INTERIM days wherein there are weeks, during transitions, that we only had 4 working days. and all we do is SMILE


let us check Next year and see if the CONTRACT stands out
2012 Calendar

January = 31days = 9weekends = 22 Working days
February = 28days = 8weekends = 21 Working days
March = 31days = 9weekends = 22 Working days
April = 30days = 9weekends = 21 Working days
May = 31days = 8weekends = 23 Working days
June = 30days = 9weekends = 21 Working days
July = 31days = 9weekends = 22 Working days
August = 31days = 8weekends = 23 Working days
September = 30days = 10weekends = 20 Working days
October = 31days = 8weekends = 23 Working days
November = 30days = 8weekends = 22 Working days
December = 31days = 10weekends = 21 Working days

Still at 261 Working days for 2012
Divided by 12months
Average Working Days in a month is 21.75
Still doesnt justify the 22working days a month contract

In Teleperformance we were taught about accuracy, professionalism and integrity!

Asa ang "accuracy" that you learned from TP?

Bwahahahahhahaa!!! Inggit ka lang kasi masaya kami!!! at may pera pa!!! Kawawa ka naman .... wla kang kaligayahan!

In Teleperformance we were taught about accuracy, professionalism and integrity!

Asa ang "professionalism" that you learned from TP? Your reply seemed like it's from a little kid in the neighborhood. It doesn't seem a bit professional. Mao diay na reply sa professional ug wa nay laing matubag?

lol bakit? asan ba ako ngaun?
we are in the same company miss...
@.@.

Toink. Fail kaayo si miss.

[BruinBoy]

bocaygirl1 said... <--- Sup/TL
the worse callcenter.. if i didnt have mouths to feed, i would have left the company the moment i realized these people here are just making a joke out of everything. i heard that somealready went on AWOL, some already tendered their resignationand i heard someone went up against one of our big bosses.. cant blame!

SEPTEMBER 14, 2011 10:42 PM ( source: www.PinoyBPOJournal.net

[jemrosse]

so far, kani ang pinaka gubot nga Thread and call center nga feedback akong nabasahan.. ka faeta gud diri. hehehe,
by the way unsa nga account ang ILANG Tech SUPPORT. ... pls reply... basin pa diay ma ingganyo ko despite all the bad feedback here.

[reyscott1968]

AT&T man guro... maayo ra jud wa ko gidawat diri .. hehehe

[jemrosse]

unsa nga at&t, kay sa sykes naa man sad at&t,,, gophone ni siya or sales ni siya ang DMDR nga account? is this postpaid or prepaid? lage,, ka daghan ba sa Bad Feedback aning kompanyaha.. parehas raman sa QUALFON nga thread.

[igloo]

hala... unsa mani diri. gubota ani oi... mas yagaw pman nis carbon. heheehe.

nag start naba operation ani nila sa cebu? usa unta ni sa akng mga prospects dah...kita man gud ko sa sunstar naghiring... tsk3x.

[jemrosse]

^ mao jud, sakto jud ka.. mura jud og palengke ni diri. heheheh. gayagaw na ang mga taw.. mag sparing pani sila diri. aron matig-way ang tanan.

[bLoody_sanctuary]

Good choice that you're not gonna join us here!!! Because the attitude that you're showing is not for TP. We live and work happily based on what we have. Even if our pay is not that high but we believe that TP's offer is just fair enough. Im a married person so if TP's offer was not fair, I'll be the first to complain.. Im not part of the management team but Im just trying to share my experiences with TP to others. Your giving people a negative idea about TP even if YOU MENTIONED that you dont have any work experience with TP. Most of us here are happy not just because of the pay but because of our good working relationship. No power tripping, fair opportunities and happy environment... Aanhin ko ang high pay if I dont have a good working relationship in a company.

Those companies that you've heard giving out high pay, do they last longer? They're not that smart when it comes to money matters so by the end of the day you'll end up looking for another job because your company filed bankruptcy. Business is business. TP's offer is not that high but what TP can guarantee to us, employees is STABILITY! Have you heard of those companies that might be giving out high pay but then change name due to Bankruptcy?

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Funny ani oi.. people who's still in TP needs MONEY to feed their family and not because nalingaw mo dha. Over ra sa sugarcoat .. tsk!

I was with CVG SPRINT BANAWA for 6yrs left the company for a very valid reason. Applied for TP and got hired .. wave 2.

nkaabot kos kaabog sa site while gconstruct .. wla pami mga health insurance.. we asked the HR.. dpat dw mo deal mi ana kay ana jd dw nah?!?!!? nya kamusta nmn among ggastos sa asthma meds ato? hahahhahaa! ig training baho kaau ang pintal and perting aboga..

pag complain namu ni ana ra si SAM na wla tayong magagawa ganyan tlga. after 6 mos pa insurance nyo. WTF kaau sa! )

wa koy mahems if nahan kaau mos TP .. im just sayin.. i left the company coz wa sila au! my TEAMLEAD is incompetitive! if ma under mo nya.. goodluck! hahahhaahah!

FYI:
katong mga external TEAMLEADS mangopya rna namo pagtraining.. mangatog rna sila .. hahahahah! ig nana sa floor.. maglikay² sa agents na mangayo ug help labi na supcall.. kay d man sila katabang! bsag CCMS way alam! hahahaah

bwal dw havs or any flipflops? try asking DUTZ why is she wearing one?


and YES wlay regularization


Oh I remember, ako g.ask ang HR ngano wlay hazard pay or other allowances.. ana lang sya gud na ganyan kami sa TP eh. ) wth!

My wavemate almost died because one of the SME or shall I say he gt promoted after the incident.. TL MARVIN nmn dw sya karn. super longstory hahahahah!


I just hope ma ok na ang company in the future.. kay kng unsa na happen sa floor.. d mkaabot sa HR! coz e cover up permi sa mga OPS..

grabeh magmanipulate ang mga TAGALOG dha .. mga hilas pa kaau cgeg panaway sa mga BISAYA.. nya wa nlng cla kwenta they cnt even pronounce ANGRY BIRDS.. correctly! dba mga EEENGRY BIRDS?


anyways, just sayin .. ang wave 1 gamay nalang nabilin kay ni AWOL na halos tanan.. ang nabilin ang mga sipsip ra