Neo Galaxy Shop...

[danzrule99]

---

so ang imong goal aning entire thing kay manira lang? mao ra?

Please read my statements again.... if that's how you interpret what I've done then I won't take that away from you... But again I'd like to say na I hope this prompts the management of NEO Gamers to look into situations like this and hopefully improve their services and the way their staff treats their customers. for example - if issue is beyond their control they should proactively offer to speak with the management. If NEOS is really as good and helpful as people in the thread say he is... I doubtt I would even be here. and ohhh... you shouldn't laught at your customers in any way nor call your products "disposable"...

[iwantmyboyfriend]

Please read my statements again.... if that's how you interpret what I've done then I won't take that away from you... But again I'd like to say na I hope this prompts the management of NEO Gamers to look into situations like this and hopefully improve their services and the way their staff treats their customers. for example - if issue is beyond their control they should proactively offer to speak with the management. If NEOS is really as good and helpful as people in the thread say he is... I doubtt I would even be here. and ohhh... you shouldn't laught at your customers in any way nor call your products "disposable"...

you said you already achieved what you set out to do...so what did you achieve?

now you say you want customer service to improve.. i think you really just wanted to say what happened to you without wanting anybody else to help you and without giving a chance for NEOS to help you.. in short.. nanira lang ka..

[danzrule99]

you said you already achieved what you set out to do...so what did you achieve?

now you say you want customer service to improve.. i think you really just wanted to say what happened to you without wanting anybody else to help you and without giving a chance for NEOS to help you.. in short.. nanira lang ka..

Like I said, if that's your take about all this then I won't take that away from you. I'll let the people reading all this decide if there are any merit on my claims. Experiences and situations differ so you'll have to accept that. I've already been called a lot of things since expressing my experiences... a coward, basag-ulo, a clueless consumer... All I wanted was to let my experiences be known and hopefully the management will do something about it and improve their services. I already gave them a chance to help me when I took the time and went out of my way to go there... If you see something wrong about that then do you think you're the only one that's right?

[danzrule99]

you said you already achieved what you set out to do...so what did you achieve?

now you say you want customer service to improve.. i think you really just wanted to say what happened to you without wanting anybody else to help you and without giving a chance for NEOS to help you.. in short.. nanira lang ka..

Also are you saying that that anyone who steps forward with their experiences is just out to ruin somebody or naninira lang? If you say yes then I don't think you've ever heard of constructive criticism... If naninira lang ako I would have stopped at calling their services crap. Not once did I say anything bad about sir NEOS and I was very objective with my criticism of his sales associate (kato kauban sa intsik). I gave my insights on how it should be..... but I don't think you even noticed that. You kept ranting at me like you wanted a fight... I'm sorry though because I'm not going to indulge you. Maybe because as you said, you know NEOS and he's your friend... I respect that... but that also makes you biased in a way. Try to look at my situation as your average consumer without a clue who sir NEOS is... Also respect the fact that not all consumers are as wise as you.... I didn't even know mall administrations can intervene on your behalf. I'll be sure to consider that next time but even then, that won't stop me from telling people about my experiences as I see fit.... Granted I may had not given Sir NEOS a chance to rectify the issue.... I've given his sales associate the chance to address my issue and I wasn't treated with respect and concern that is due every customer... This is not about the item, I already wrote it off as a loss... again what pisses me off is how I was treated and how he called the product I bough "disposable" if so why even offer a one month warranty for it?- can't you even see that?

[iwantmyboyfriend]

Also are you saying that that anyone who steps forward with their experiences is just out to ruin somebody or naninira lang? If you say yes then I don't think you've ever heard of constructive criticism... If naninira lang ako I would have stopped at calling their services crap. Not once did I say anything bad about sir NEOS and I was very objective with my criticism of his sales associate (kato kauban sa intsik). I gave my insights on how it should be..... but I don't think you even noticed that. You kept ranting at me like you wanted a fight...

No I didn't want a fight. I want you to know that what you did (gi labay nimo ang memory card) is wrong. Wrong because now, no one can help you and it would be unfair to them. gi daot sila unya wa na silay ma buhat. I'm sorry that you had a bad experience but it is a given that when you buy things like that (class A or fake), dali ra giud na maguba.. pero unsaon taman.. angkon man ka na NAIVE ka.. oh well, thank you for admitting that. BUT That is not how the average consumer is - so what kind of consumer are you?.
average consumer should weigh price vs quality etc. etc.

I'm sorry though because I'm not going to indulge you. Maybe because as you said, you know NEOS and he's your friend... I respect that... but that also makes you biased in a way.

No I don't know him. I'm trying to educate you and your "average consumer" mind, that the way you handled this situation (blogging, facebooking, without even letting them giving you an option is detrimental to their sales and their reputation (not like it will be so since you are just 1 or there are just a handful of you unsatisfied customers who don't really don't know what to do) and no I don't know NEOS.. surprise! LOL.. I don't know him and don't buy from that store personally but I know people who do buy there)

Try to look at my situation as your average consumer without a clue who sir NEOS is... Also respect the fact that not all consumers are as wise as you

so you really must admit you are an UN-wise consumer... pasabot ana wala giud ka kbaw unsa imong gi palit, wala pd ka kbaw unsa ilang gi sulti sa imo.. because you did not get what you want, you took it as something that is against you and had this "heat or spur of the moment" thing nya imo silang gi daut through your posts here sa istorya, sa imong facebook, or sa wherever pa nmo gi butang..

.... I didn't even know mall administrations can intervene on your behalf. I'll be sure to consider that next time but even then, that won't stop me from telling people about my experiences as I see fit.... Granted I may had not given Sir NEOS a chance to rectify the issue.... I've given his sales associate the chance to address my issue and I wasn't treated with respect and concern that is due every customer... This is not about the item, I already wrote it off as a loss... again what pisses me off is how I was treated and how he called the product I bough "disposable" if so why even offer a one month warranty for it?- can't you even see that?

I think you understand why the 1 month warranty doesn't cover it..
anyway, wa na giuy ma buhat para sa imo sir.. next time, adto palit sa America.. I bet their sales associate would be 10 times as polite and respectful as what you've encountered..

[-NEOS-]

First of all, i want to thank the people/customers of neo galaxy for continuing to support & believing in us..

i would like to say or post something before i start answering the situation that occur..
again, we have policies in our shop.. we have warranties on our items.. but i comes to case to case basis..
specially if physical damage products..
@danzrule99 sir, i don't know you nor you don't know me.. but i would like to thank you for the info that you share.. first of all, the rules that we implement through our employees, like warranties at etc is specifically clear for them..we give warranties for our memory sticks if it has problems.. we always write the O.R of the purchase products so we can monitor it. since it is a class A product, we still consider it an item that needs warranties..if a certain product is proven not defective or not damage, or our personnel is at fault we charge them of that certain item.. actually before posting here. i talked to the personnel that you said about the disposable memory card that he said.. yup, it is wrong to mislead or inform a customer about that sort of matters.. now, that i have posted some clarity in some issue for your information..
i want to share a thing or two.. sir may ask if you buy a certain item in a area? like SM appliances for example an electric fan.. before you buy an item.. usually, you would check the item first & test it first.. now when you like the item.. you'll purchase it.. so before you leave the premises you are aware that the item is in ok condition.. after going home some freak of nature incident when you came home.. the fan that you bought the fan is broken.. but before you left it is ok.. now how would you explain that to the store?
A.)you would accuse the the personnel that he gave you a broken fan? knowing for a fact that you've check or tested it before you leave?
B.) along the way the box of the fan was poured by rain the water went inside
c.) plug it to a 220 volts output while the fan is only 110 volts?
hope you get my point here.. that certain items cannot be replaced at once cause it needs to be check or case to case basis before replacing it.. whether it was 1 hour ago, 1 day or 1 week ago.. cause honestly, how can we know as sellers that you as a customer didn't broke the item deliberately.. and since, you posted out of anger you throw or dispose the memory card? how can we justify that the item is really not physically damage? or deliberately damage by you? what if when you bought the item from us, as your day goes by went bad, you accidentally sit or stomp on it? how would we know?
may i ask sir, if you are in our shoes what would you do about this incident

you know sir, we encounter a lot of customers... much worst case scenario than you.. but the fact remains that you had an isolated case & made a ruckus out of it..

you might save yourself all the troubles/trolling over the thread.. by simply ask the shop if you can talk for the manager of the shop.. & maybe we can have a peaceful resolution out of it...

P.S as a shop owner.. we cannot please everybody, like wise we don't force anybody to buy from our shop.. it is a customer choice.. but as far as we know we are trying our best to serve our customer right & fair...whether you know me or not, or even you bought tons of items from our shop or 1 time purchase customer. now, if your not satisfy then we apologize but, we can't please everybody.

[danzrule99]

First of all, i want to thank the people/customers of neo galaxy for continuing to support & believing in us..

i would like to say or post something before i start answering the situation that occur..
again, we have policies in our shop.. we have warranties on our items.. but i comes to case to case basis..
specially if physical damage products..
@danzrule99 sir, i don't know you nor you don't know me.. but i would like to thank you for the info that you share.. first of all, the rules that we implement through our employees, like warranties at etc is specifically clear for them..we give warranties for our memory sticks if it has problems.. we always write the O.R of the purchase products so we can monitor it. since it is a class A product, we still consider it an item that needs warranties..if a certain product is proven not defective or not damage, or our personnel is at fault we charge them of that certain item.. actually before posting here. i talked to the personnel that you said about the disposable memory card that he said.. yup, it is wrong to mislead or inform a customer about that sort of matters.. now, that i have posted some clarity in some issue for your information..
i want to share a thing or two.. sir may ask if you buy a certain item in a area? like SM appliances for example an electric fan.. before you buy an item.. usually, you would check the item first & test it first.. now when you like the item.. you'll purchase it.. so before you leave the premises you are aware that the item is in ok condition.. after going home some freak of nature incident when you came home.. the fan that you bought the fan is broken.. but before you left it is ok.. now how would you explain that to the store?
A.)you would accuse the the personnel that he gave you a broken fan? knowing for a fact that you've check or tested it before you leave?
B.) along the way the box of the fan was poured by rain the water went inside
c.) plug it to a 220 volts output while the fan is only 110 volts?
hope you get my point here.. that certain items cannot be replaced at once cause it needs to be check or case to case basis before replacing it.. whether it was 1 hour ago, 1 day or 1 week ago.. cause honestly, how can we know as sellers that you as a customer didn't broke the item deliberately.. and since, you posted out of anger you throw or dispose the memory card? how can we justify that the item is really not physically damage? or deliberately damage by you? what if when you bought the item from us, as your day goes by went bad, you accidentally sit or stomp on it? how would we know?
may i ask sir, if you are in our shoes what would you do about this incident

you know sir, we encounter a lot of customers... much worst case scenario than you.. but the fact remains that you had an isolated case & made a ruckus out of it..

you might save yourself all the troubles/trolling over the thread.. by simply ask the shop if you can talk for the manager of the shop.. & maybe we can have a peaceful resolution out of it...

P.S as a shop owner.. we cannot please everybody, like wise we don't force anybody to buy from our shop.. it is a customer choice.. but as far as we know we are trying our best to serve our customer right & fair...whether you know me or not, or even you bought tons of items from our shop or 1 time purchase customer. now, if your not satisfy then we apologize but, we can't please everybody.

Hello Sir NEOS,

Thank you for taking notice about the situation. First of all, I would like to apologize for whatever trouble this post may have brought you. I just would like to respond to the questions you've posted for me...

Now first off, I would like to clarify that what really motivates me to post about this isn't really the item itself but how I was treated when I approached your sales associate for help. Now I know you may not believe me because who am I? like you said, you don't know me and I don't know you.... But for my side, he may not admit it but he said blank to my face na wala jud moy mabuhat ana... "you can't help me".. and so... I thought it would be useless to ask for a manager, because he himself said wala nay mabuhat ana... Wouldn't you agree sir that at that moment your sales associate was talking in behalf of your business.. I didn't know you at that time sir and your reputation for being helpful to your customers otherwise I would have insisted... Second.. they laughed at me when I explained to them na wla jud nako hilabti ang memory card, it was just inside my psp unit all that time how could it crack? otherwise madamage pud unta ako unit and i tried to show them how it was in very good condition (my psp) but they were smirking and laughing as if indirectly calling me a liar, is that how customers should be treated sir? even in doubt they should always treat customers with respect wouldn't you agree? Third and more importantly,,, he called the memory stick that I've bought disposable. Are your memory stick cards in your shop disposable Sir NEOS? you know that's one of the reasons I threw it because ur sales associate called it disposable --- well actually I was kinda curious so I ended up opening the card and probably damaging it further because at the back of my head I was thinking it was already junk anyway....

Now again,,, you may not believe me, but I swear that's what happened. In all honesty, I was shocked because I never encountered treatment as a customer...

Now I understand what you were trying to say about the fan.... it is tough for business owners and of course there are consumers who would just lie even though they ended up damaging the item themselves... In my case though, and i know you may not believe me here,,, I was not given the chance to inspect the item myself before I purchased it, they just put it inside my psp unit directly,, your sales associate said he inspected the item before giving it to me... I'm sure you understand if i have doubts about that in the same way that you have doubts about me since I did not have the chance to take a close look at it at that time... Now I would have been more than willing to submit the item for investigation if this was at all suggested.... but like your sales associate said, wala nay mabuhat... I even went as far as asking if repairs were possible,, anything at all...

Thinking back I would have accepted and placed myself in your shoes and the doubts surrounding the issue and simply wrote it off as a lesson learned on my part not to risk buying class A products again... but I'm sure at this point you can see that what really pissed me off was the way I was handled as a customer.

Mr. NEOS please look into this... I bought a lot of things from your store over the years, A PSP unit and a PS2 unit, they were all original so I never had any problems with them... I also hope this serves as a warning to your sales associate to take customers with problems more seriously cause one of the things I really hate is to get offended like that and just let it pass.... The item, I can let it pass.... but the insult... no.....

That is all...

[danzrule99]

No I didn't want a fight. I want you to know that what you did (gi labay nimo ang memory card) is wrong. Wrong because now, no one can help you and it would be unfair to them. gi daot sila unya wa na silay ma buhat. I'm sorry that you had a bad experience but it is a given that when you buy things like that (class A or fake), dali ra giud na maguba.. pero unsaon taman.. angkon man ka na NAIVE ka.. oh well, thank you for admitting that. BUT That is not how the average consumer is - so what kind of consumer are you?.
average consumer should weigh price vs quality etc. etc.



No I don't know him. I'm trying to educate you and your "average consumer" mind, that the way you handled this situation (blogging, facebooking, without even letting them giving you an option is detrimental to their sales and their reputation (not like it will be so since you are just 1 or there are just a handful of you unsatisfied customers who don't really don't know what to do) and no I don't know NEOS.. surprise! LOL.. I don't know him and don't buy from that store personally but I know people who do buy there)


so you really must admit you are an UN-wise consumer... pasabot ana wala giud ka kbaw unsa imong gi palit, wala pd ka kbaw unsa ilang gi sulti sa imo.. because you did not get what you want, you took it as something that is against you and had this "heat or spur of the moment" thing nya imo silang gi daut through your posts here sa istorya, sa imong facebook, or sa wherever pa nmo gi butang..



I think you understand why the 1 month warranty doesn't cover it..
anyway, wa na giuy ma buhat para sa imo sir.. next time, adto palit sa America.. I bet their sales associate would be 10 times as polite and respectful as what you've encountered..

Hayyzzz..... Like I said I don't want to argue with you.... Yeah you're the wisest buyer there is, You know everything about eveyrthing when it comes to running into problems like that - happy now?

Anyway, Sir NEOS is now here, and you were saying walay puwang akong gbuhat sa thread? In my opinion its a great opportunity for Sir NEOS to show his good intentions and at the same time, this will serve as a warning to his sales associates - although I'm not sure that's how it will turn out quite yet, like I said, who am i?

And about that last comment you said, na adto lang ko palit sa america because 10x better ila customer service didto..... makatawa lang ko. Brad do you know why there are a lot of call centers here in the philippines? OUR customer service is actually way better. It's the other way around... sos kung makadungog lang kag samples ayy from american agents lang daan... but that's another story...

[danzrule99]

Hayyzzz..... Like I said I don't want to argue with you.... Yeah you're the wisest buyer there is, You know everything about eveyrthing when it comes to running into problems like that - happy now?

Anyway, Sir NEOS is now here, and you were saying walay puwang akong gbuhat sa thread? In my opinion its a great opportunity for Sir NEOS to show his good intentions and at the same time, this will serve as a warning to his sales associates - although I'm not sure that's how it will turn out quite yet, like I said, who am i?

And about that last comment you said, na adto lang ko palit sa america because 10x better ila customer service didto..... makatawa lang ko. Brad do you know why there are a lot of call centers here in the philippines? OUR customer service is actually way better. It's the other way around... sos kung makadungog lang kag samples ayy from american agents lang daan... but that's another story...

Ey I would like to add something... how come you're putting new meaning to what I say? are you a lawyer?hehehe well I just would like to add this in response to your accusation that I had this heat of the moment spur or something when I didn't get what I want.... hell what I want? I didn't demand them for anything. Just a solution and if it was agreeaable and the resolution was sound to me then I wouldn't be here! I didn't say hey! I want a replacement! I want a discount! no! I never said any of that.... I just said " unsa man ato mabuhat ani brad" - how can you help me? and u know what--- he said walay mabuhat... ^_^ so I'm sure you understand why insisting on a manager never crossed my mind.... or maybe not, I forgot your the wisest buyer there is, sorry....

See this just proves you didn't understand what I was all about.....

[danzrule99]

TO Sir NEOS,

I would just like to thank you for the offer of a peaceful resolution by coming to the shop and talking to you personally... This just shows that you are a really good and helpful seller. However I have to decline because first of all, I already bought another memory card from the Mall,its 2x more expensive but I guess you can't blame me if I'd rather stick with original items from now one... Second I just don't have the time because of work, Whatever free time I had I'd rather spend with my family.... and layo amoa (consolacion) but still i patronize your products in the past, mainly because you have the lowest price in all of cebu in my opinion and until now never had any problems with your merchandise.... Last but not least sir,, that's not the reason why I posted on the thread... But i'm sure you realize that already if you read all of my post... But thank you very much sir... perhaps I would reconsider my decision to buy a PS3 unit from you sometime next month....