Neo Galaxy Shop...

[iwantmyboyfriend]

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Dude I'm not taking this the wrong way because this is all about sharing of opinion and this is experience so you can't blame if I'm this pissed off about the issue. Again I'm sure he is but I didn't know that when I was there at the shop. I don't know NEOS and his reputation for being helpful towards his buyers. All I know is the the way I was treated by the sales person there... I didn't write all this for negotiation. I did to let others know about my experience and I'm not asking anyone to care. Like I said Im not about to take all that lying down....

Think about it... costumers go to you if they have a problem to ask for solutions, anything that you can offer. You never ever say that you simply can't help and you don't downplay your products and call them "disposable" as an excuse... If that guy politely said that Sorry sir this is beyond my control, Im sure I checked the item in good working condition before I gave it to you. You see if there are cracks on the unit our supplier wouldn't be able to accept it either. So forgive me if I can't issue any replacement for this unit. However, perhaps sir Neos can help if you talk to him... he'll be here at blah blah blah...... See? if it turned out like that do you think any customers would be pissed off?

You may say its my fault for buying non authentic products, I wasn't aware its not authentic either although you may say obvious nah because of the price... So is it to say that its my fault for buying from this shop? Think about all that please before you judge me as a consumer... I'm not demanding. I wasn't even angry or shouting when this happened. I was calm.. All I wanted was a solution and not somebody telling me na walay mabuhat ana and something that i paid for is junk. Do you down play your products saying na "disposable ra na xa" is that a good practice in customer service? Think about all that. If I was offered a discount I would have just bought another one thinking its the best resolution that I can have... But they didn't give me any solution, its like they can't wait for me to leave and just accept everything. Think about all that please...

you're contradicting yourself.. if you dont want to take all this by lying down, why did you throw away your memory card? you think blogging/facebooking will magically make neos reach out to you and give you a new one?

If you knew all along that if the sales rep didnt have control over the matter, why push it? so you can troll on this thread and tell them how bad their service is? how can they help you now? you're not giving them a choice in helping you. As a CSR, i can't help you. no branch of customer service can intervene anymore.

unsa man pd na imong rason nga..

" I didn't know that when I was there at the shop. I don't know NEOS and his reputation for being helpful towards his buyers"

as a consumer, be wise enough to know what to do next.. if the staff won't help you, ask for the owner. if dli maka tabang ang trabahante, shempre adto ka sa amo.. What's wrong with "Asa diay inyong manager? pwede maka istorya sa inyong amo?"

also, dli giud ka ka ilad ana imong line na "wasn't aware if it wasn't authentic" ingon ana nalang giud ka ka naive? oh come on.. it's 2011 braad. you bought it in emall (no offense to emall)

try lagi open tindahan braaaad.. pamaligya saging suway.. ug nay masakitan ug tiyan, maka guarantee ka na gkan tos imong saging?
not all customers are always right, sometimes you need to educate customers like this..

this is also a lesson for "bloggers" sometimes, when you use the internet as a gun to shoot at someone, it might just back fire!

[danzrule99]

you're contradicting yourself.. if you dont want to take all this by lying down, why did you throw away your memory card? you think blogging/facebooking will magically make neos reach out to you and give you a new one?

How is that contradicting myself? what does throwing it away have to do with taking everything lying down? As I said I'm not doing this to make anyone magically reach out to me... in fact I'm not expecting anyone to reach out to me. I'm just talking about my experience and frustrations as a customer, that's all...

If you knew all along that if the sales rep didnt have control over the matter, why push it? so you can troll on this thread and tell them how bad their service is? how can they help you now? you're not giving them a choice in helping you. As a CSR, i can't help you. no branch of customer service can intervene anymore.

Bro are you in customer service yourself? If you are you would know that "I can't help you" is a taboo word in that industry. You always provide direction for your customers, if you don't have control over the matter then you must give them to somebody who does! even if you can't help them in the end, at least the customer would be able to say that you did everything you can to help. I'm not frustrated because that they didn't give me a replacement, I didn't even demand a replacement when I was there. I was asking for a SOLUTION, RESPECT and help that was due to every customer who ran into any problem with your products and services....

unsa man pd na imong rason nga..

" I didn't know that when I was there at the shop. I don't know NEOS and his reputation for being helpful towards his buyers"

Well I guess I'm not ohhh wise enough as you are am I? Well think about this - I don't know NEOS and don't you think the way his staff was acting would reflect on the overall image about how they do their business?

as a consumer, be wise enough to know what to do next.. if the staff won't help you, ask for the owner. if dli maka tabang ang trabahante, shempre adto ka sa amo.. What's wrong with "Asa diay inyong manager? pwede maka istorya sa inyong amo?"

also, dli giud ka ka ilad ana imong line na "wasn't aware if it wasn't authentic" ingon ana nalang giud ka ka naive? oh come on.. it's 2011 braad. you bought it in emall (no offense to emall)

Yes, I guess I am naive... ^_^ and I don't think I'm the only one.

try lagi open tindahan braaaad.. pamaligya saging suway.. ug nay masakitan ug tiyan, maka guarantee ka na gkan tos imong saging?
not all customers are always right, sometimes you need to educate customers like this..

I agree... but was I educated in any way na dili jud sayon manindahay, but is that any excuse to act so indifferently? is it standard procedure for sales personnel now days na manghugas lang ug kamot if naay problem ang customers?


this is also a lesson for "bloggers" sometimes, when you use the internet as a gun to shoot at someone, it might just back fire!

haha makatawa ko ani... asa man nah nimo gipamunit brad? nindot lage na dah... well its up to you if you think it backfired but I don't really think so.. For my part I feel better that my experience alone isn't going to die along with me without anyone even hearing about it. Mao ra jud na akong reason for posting about my experience.. if you think its wrong then you're just being a dictator thinking you're the only one that's right....

To you it may seem that I am contradicting myself but its only because I recognize the the feeling, position and experience of others and how it could differ to mine. maybe you ought to do that as well

just to make things clear......
I'm not doing this because I'm looking for a solution, I already did that when I went there and I wasn't given one....

No this is a lesson for any business.... It takes a long time for any business to develop confidence and trust in their patriots, but only a second to shatter it...

[danzrule99]

Alright guys, I can see that its becoming too personal and I'm not really looking to argue or go into a debate with anyone. I already achieved what I set out to do and I hope the management finds this makes changes to the way they run their business and hopefully it will help spare their future customers from the frustrations that I run into...

[danzrule99]

and oh... I'm not doing this simply because I want to rant over this thread and tell people how bad their service is... Hopefully the management will be made aware and make the necessary improvements. Even though a solution was not offered to me... I hope this open their eyes and prompt them to treat their customers better because not all of them will take everything lying down... As for me, I've decided to steer clear of your services due to my experience and no one can blame me for that... Sales persons are the front liners of your business, they carry your name and reputation as well as the overall image of your establishment. If consumers were all wise enough and know what they ought to do then there wouldn't be a need for them right? I rest my case... ^_^

[2001orangess]

I totally agree with you bro... Some of you here may say na I don't know what its like.. na I should try to be a seller para makaencounter kog customer na pareha nako.... I am an agent, I deal with customers far worse than that on an almost daily basis. I understand its tough, you deal with customers the whole day, you are tired, you are stressed out physically or emotionally. But that's all part of the industry you chose to be in. Customer service professionals represent the reputation and identity of any business. If unsa ilang impression nimo, that will reflect to the whole business! You never say " I can't help you" to your customers, because THAT IS YOUR JOB isn't it? to help customers? and you never say anything bad about your products and services or call it disposable! Two capital offenses na in our account and you can get kicked out for that!?

In my side I never really knew NEOS or his reputation as a good and helpful seller so I apologize if I'm somewhat ruining that by posting my experience here. All that I know was that there is this shop in emall called Neo Gamer's Galaxy and until recently its the only place I go to if I want to buy anything for my gaming needs. I don't go there really often, about once a month... but now no more...

/agree, not everyone is going to experience the same type of service because its not the owner who is attending to you needs, hell its not even going to be the same sales associate.

i worked for a huge gaming company in the US for 8 years...made my way up from a part timer (high school job) to a full time manager. i have had many experiences where you need to accommodate your customers as best as you can.

i can give you an example....our store was number 1 in the region for grand theft auto vice city reserves (meaning they put a down payment and are guaranteed a copy), so we decided to do a midnight opening (this was back in the days when midnight openings were very rare). we called about 400 people telling them they can pick up their games on midnight. So 6pm comes around, we already have a line of about 50 people....
anyway, since our store was getting it a day earlier than everyone else, we had to have them personally delivered by a shipping company. so, 11:30 comes around and we literally have a mob of people outside waiting to get their game, but we didnt have the them yet and even worse, no sign of the truck. 12 midnight comes around and people are getting pissed (and rightfully so) so in our heads we were trying to find ways to calm them down and try to make them happy.

anyway when the delivery came, to try to appease our customers, we handed everyone in line a FREE strategy guide of the game (which retailed for about $12.99)

sure we might have lost money that day (even thought it wasnt our fault but the shipping campany's) , but i know that many people who stayed in the line ended up being repeat customers because of that gesture.

another funny experience...try having 500 reserves for the ps2 and only getting 4 on release day.....and only about 48 units in total for the whole christmas season....thats another story all in itself hahah

[2001orangess]

you're contradicting yourself.. if you dont want to take all this by lying down, why did you throw away your memory card? you think blogging/facebooking will magically make neos reach out to you and give you a new one?

i think what he meant (and you can correct me if i wrong) was he wasnt going to let this incident go unnoticed. so by blogging and facebooking it (how is facebooking a word now a day) was his way of voicing his experience. and i assume he threw away the memory card because he thought that there was no use in keeping it. the damage was already done...what do you expect him to do go back again to the store only to be told that his item was disposable?

If you knew all along that if the sales rep didnt have control over the matter, why push it? so you can troll on this thread and tell them how bad their service is? how can they help you now? you're not giving them a choice in helping you. As a CSR, i can't help you. no branch of customer service can intervene anymore.

he stated that the alternative (talking to NEO) was never given so how would he know. the least the sales rep could have done was said "sorry but i can't help you with this, however if you want to talk to the owner, he'll be in on Blah between blah and blah...its really not that hard. btw you can also look at his experience as a learning tool to teach his sales associate....and btw he can still be helped, i mean im sure the owner can look at this thread and pm him with a solution. even though it may not be full reimbursement of the memory card (because it was already thrown out), he can offer him other services or even a tiny discount to help alleviate the situation. if i was the customer, it would speak volumes to he if i was offered a solution

as a consumer, be wise enough to know what to do next.. if the staff won't help you, ask for the owner. if dli maka tabang ang trabahante, shempre adto ka sa amo.. What's wrong with "Asa diay inyong manager? pwede maka istorya sa inyong amo?"

in retrospect, thats what he should have done (totally agree with you), but you know what happens in the heat of the moment...

not all customers are always right, sometimes you need to educate customers like this..

see if you stopped at your first phrase than i would agree with you, but you had to keep going :P from reading from his side of the story (remember we never got the side of the sales associate) he was just upset at the fact that he was pushed aside and told that his item was disposable. i wonder if he was given a warranty because whats the use of offering a warranty if they are disposable

this is also a lesson for "bloggers" sometimes, when you use the internet as a gun to shoot at someone, it might just back fire!

just aim a little better.....but in all seriousness, he did have his point...oh btw, you didnt have to read it, you could have skipped over it and ignored it, but for the people who might have also had a bad experience, it shows that they arent alone. or if someone wanted to get a review of the store because they werent sure of patronizing this store, they can read on how this certain individual was treated.

"It takes a long time for any business to develop confidence and trust in their patriots, but only a second to shatter it..."

couldnt agree more....i have gone out of my way not to patronize certain stores...hell i order abroad (even though its more expensive and more time consuming) to avoid certain stores. call me stupid... but i have my principals

[iwantmyboyfriend]

Alright guys, I can see that its becoming too personal and I'm not really looking to argue or go into a debate with anyone. I already achieved what I set out to do and I hope the management finds this makes changes to the way they run their business and hopefully it will help spare their future customers from the frustrations that I run into...

so ang imong goal aning entire thing kay manira lang? mao ra?

[iwantmyboyfriend]

i think what he meant (and you can correct me if i wrong) was he wasnt going to let this incident go unnoticed. so by blogging and facebooking it (how is facebooking a word now a day) was his way of voicing his experience. and i assume he threw away the memory card because he thought that there was no use in keeping it. the damage was already done...what do you expect him to do go back again to the store only to be told that his item was disposable?


he stated that the alternative (talking to NEO) was never given so how would he know. the least the sales rep could have done was said "sorry but i can't help you with this, however if you want to talk to the owner, he'll be in on Blah between blah and blah...its really not that hard. btw you can also look at his experience as a learning tool to teach his sales associate....and btw he can still be helped, i mean im sure the owner can look at this thread and pm him with a solution. even though it may not be full reimbursement of the memory card (because it was already thrown out), he can offer him other services or even a tiny discount to help alleviate the situation. if i was the customer, it would speak volumes to he if i was offered a solution


in retrospect, thats what he should have done (totally agree with you), but you know what happens in the heat of the moment...


see if you stopped at your first phrase than i would agree with you, but you had to keep going :P from reading from his side of the story (remember we never got the side of the sales associate) he was just upset at the fact that he was pushed aside and told that his item was disposable. i wonder if he was given a warranty because whats the use of offering a warranty if they are disposable



just aim a little better.....but in all seriousness, he did have his point...oh btw, you didnt have to read it, you could have skipped over it and ignored it, but for the people who might have also had a bad experience, it shows that they arent alone. or if someone wanted to get a review of the store because they werent sure of patronizing this store, they can read on how this certain individual was treated.

"It takes a long time for any business to develop confidence and trust in their patriots, but only a second to shatter it..."

couldnt agree more....i have gone out of my way not to patronize certain stores...hell i order abroad (even though its more expensive and more time consuming) to avoid certain stores. call me stupid... but i have my principals

you know a lot of times in our lives, the answers aren't always given out to us like a multiple choice exam..

hala mao ni ang sales rep.. so unsa kaha akong buhaton
a. mu shagit
b. mag hagis
c. mu lakaw

It's not always like that. when I said think about what to do next it's assess all your options.. ug ako to mismo, ug wala giud btaw ko tabangi sa store miski ni hangyo ko I would like to speak to the manager/owner, I would have gone to the mall admin.. they will help you. I've done this personally when I had a complaint against RC goldline sa SM..
within a day or 2, problem solved.

about the heat of the moment , well.. you know what happens sa mga basag-ulo. Not that I'm calling him a basag-ulo but you can clearly see the analogy.
there are plenty of stories of people who used blogging or facebooking (whatever..) to get help because they feel that talking with them will not help.. but of course you will give them time to make up for it.. dli kay mag comment2x dayun sa thread sa istorya kay lagot kaau siya.. blah blah.. way hinungdan..

speaks of how well you are, as a person who gets easily sucked up by the heat of the moment, as a consumer who does not know well their rights and responsibilities, and how you cope with trust issues.. with anything braaad, the stores you shop from, the people you have *** with, or even pets that you bring home... when you trust them with all your heart and then they break that trust, it is but natural and human to not be able to trust again.. ug ikaw man gani makasala sa uban, ingon ana pd imong relationship.. for example, ikaw money changer nya naka ilis kag kwarta ana na customer nya fake diay to.. mski mangayu pa na siya ug pasaylo dli na giud ka mu tuo or mag duda giud ka..hello...


ug ako gani mangita ko ug review sa usa ka shop, mu tanaw man pd ko unsay rason nganong ang usa ka customer wala ma lipay..
Did you hear about the person who called 911 because walay lemonade sa iyang gi orderan na kan-anan?

No Lemonade? Call 911 - AllDeaf.com

if he blogged about it, ako ang mag una ug dukol niya..

oh well whatever.... just want to let you all know that customers are not always right and sometimes need to be taught a lesson..
unya ang pag blog kay dli pirmi sakto..
and i would also like to plug my upcoming website magpa raffle draw ko.. grandprize kay 3 days/ 2 nights in boracay..

[2001orangess]

you know a lot of times in our lives, the answers aren't always given out to us like a multiple choice exam..

hala mao ni ang sales rep.. so unsa kaha akong buhaton
a. mu shagit
b. mag hagis
c. mu lakaw

It's not always like that. when I said think about what to do next it's assess all your options.. ug ako to mismo, ug wala giud btaw ko tabangi sa store miski ni hangyo ko I would like to speak to the manager/owner, I would have gone to the mall admin.. they will help you. I've done this personally when I had a complaint against RC goldline sa SM..
within a day or 2, problem solved.

i beg to differ....it is a multiple choice exam but with a lot more choices :P but you right, there is a cause an effect relationship... ex. if i yell at the sales associate.... will he A) personally kick me out, B) attend to me C)call the police D) all of the above..btw never knew mall admin can get involved in a situation like this...learn something new

about the heat of the moment , well.. you know what happens sa mga basag-ulo. Not that I'm calling him a basag-ulo but you can clearly see the analogy.
there are plenty of stories of people who used blogging or facebooking (whatever..) to get help because they feel that talking with them will not help.. but of course you will give them time to make up for it.. dli kay mag comment2x dayun sa thread sa istorya kay lagot kaau siya.. blah blah.. way hinungdan..
speaks of how well you are, as a person who gets easily sucked up by the heat of the moment,

i see nothing wrong about voicing our opinion, even if it was when you are still frustrated (these are the times you are usually the most honest) so you never let your emotions get the best of you at any time in your life either you're a robot or you sir are a god who walks among us mere mortals :P

as a consumer who does not know well their rights and responsibilities, and how you cope with trust issues.. with anything braaad, the stores you shop from, the people you have *** with, or even pets that you bring home... when you trust them with all your heart and then they break that trust, it is but natural and human to not be able to trust again.. ug ikaw man gani makasala sa uban, ingon ana pd imong relationship.. for example, ikaw money changer nya naka ilis kag kwarta ana na customer nya fake diay to.. mski mangayu pa na siya ug pasaylo dli na giud ka mu tuo or mag duda giud ka..hello...

disagree, we can trust again. it just takes time and effort (from both parties). its difficult but it can be done. i think with the word trust, it isnt really the right word to use in this situation because its very powerful and can have many implications...i think a better word would be consumer confidence and for dan its completely broken. and if i read it correctly (sorry my bisaya isnt great), there are many more repercussions if a store owner cheats a consumer than vice versa..its kinda sad but true (not saying that in this situation someone was cheated) store owner may lose his credibility and thats something that can't be bought

ug ako gani mangita ko ug review sa usa ka shop, mu tanaw man pd ko unsay rason nganong ang usa ka customer wala ma lipay..

you know you cant please everyone so at least give the opportunity to express their displeasure...its the readers who can judge for themselves if there is any merit to their claims

Did you hear about the person who called 911 because walay lemonade sa iyang gi orderan na kan-anan?

No Lemonade? Call 911 - AllDeaf.com

if he blogged about it, ako ang mag una ug dukol niya.. [/QUOTE]

never heard that one, but i know there was a case because mcdonald's coffee was too hot. to me and you it may seem trival, but some people dont see it that way....damn women was awarded $600,000 dollars for coffee that should be hot

oh well whatever.... just want to let you all know that customers are not always right and sometimes need to be taught a lesson..

see they way you worded it here, i can agree :P

unya ang pag blog kay dli pirmi sakto..
and i would also like to plug my upcoming website magpa raffle draw ko.. grandprize kay 3 days/ 2 nights in boracay.. [/QUOTE]

good luck with it, but you never gave us the website :P

[Stephengeek]

OT namu dri, ad2 mu sa lain thread section pag debate.