AVONS ill-mannered staffs...PLEASE READ!!!

[nitwit]

---

Hi, about your concern puede man ka muadto sa main branch (capitol) to consult the problem...maybe kadto nag entertain sa imoha don't have the knowledge on proper customer management.. Asa man dapita dri sa Cebu na Avon outlet? many of the outlets dri sa Cebu north and southern part are operated by second/third party personnel not directly by Avon Company. To properly addressed this matter please go directly to capitol to report.. or send ur concern to customerservice.ph@avon.com and state the name of the sales leader or her assistant who did it.

I already spoke with Mr. Boy Paredes about my concerns maam and he promised that he will get to the bottom of this. he is the area manager of avon cebu but this OIC is getting way out of hand lang gyod. nagsige ni sya ug pabikil murag gasalig nga di sya ma sesante kay tungod kay franchise ning ilang branch.

naa man ko ga base sa gawas sis pero kaning among concern sa akoa gyod ni sis.di naman gud gusto makig cooperate akong sis sa kadtong branch kay murag na traumatize na sya sa batasan unya mahadlok pod sya ug duol lain nga branch kay basin pinarehason unya sya mao mihangyo sya nako nga pa contact sa mga higher ups sa avon para masulbad ni. hunch sa managers nila kay wala giremit sa sl ang bayad sa akoa sis.minaro ba.

[zrach]

wow gi threaten na jud ka.

[nitwit]

wow gi threaten na jud ka.

lage sir sobra pa sa threaten.she wish me dead gyod!maldita gyod kaayo ning OIC-ha.grabe kaayo makamintaha ug tawo.

[nijazared]

IMO, that Avon branch is going down...go for it Ms. Nitwit!

[nitwit]

UPDATE NAPOD GUYS! finally good news na ni sya . I received an email the other day from the area manager,e-share nalang nako ninyo tanan afterall not all avon personnels and staffs are not the same as this B*tch lady. You really can't buy manners. kung asa pa tong ga franchise ra mao pay taas kaayo ug ikog but anyways she's going to get served soon.

FROM THE AREA MANAGER


Again, Ms. XXXX, my sincerest apologies for all these. As of this time, I have closed all communications with her and consider her, no longer a part of the Avon system. She is merely an employee of our operator. The actions of her employee, MISS OIC, if not dealt with accordingly, warrants a termination of her contract with us. And I shall be asking for no less than the removal of MISS OIC from our system. And this is non-negotiable. We cannot tolerate this kind of behaviour which is ridiculously disrespectful , rude and, honestly, I think, remarkably stupid. We cannot let her do her trade here at the risk of losing and hurting more of our customers.

She had some customer service concerns before which we tried to correct. On the surface, I thought, for a while, we had been successful.....I was wrong. And at this point I believe this cannot be corrected anymore. May I plead that you do not communicate with her anymore? Do not read any of her messages anymore nor reply to them. Do not stoop down to her level, I tell you, she's not worth it. This is just so embarrassing. I will give you an update on things, once I meet with them.

---------------------------------------------------------------------------------------------------
AND HERE'S AN EMAIL I RECEIVED FROM MISS OIC THIS MORNING.I DIDN'T BOTHER REPLYING TO HER ANYMORE FOR I MIGHT LOOSE MY TEMPER AND CAUSE MORE TROUBLES. SHE REALLY CAN'T DROP THAT ATTITUDE.


Hi Madam,
Good morning, isn't it a good day today?I tried to contact your sister @ this number 333-XXXX,but i guess i dialed the wrong no.Paki contact naman them for me, so they can get your requested receipt.
I'm so sorry if im so bad to you,my deepest and sincerest apology mam...im just human,there are some situations that i can't control myself .Im saying sorry as a person, coz i know im hurting you also.That's it.Im not saying sorry just for the sake of my job, coz to tell you mam, even i lost a job,for me is okay lang,its your right to complain although logically you are not a customer, you are not our franchise dealer nor you are not connected to my company.
You can say whatever you want to say against me...okay lang.
With the regards to the amount, if you are not satisfied you can ask Mr. XXX, and i think we already give a copy to christy her dealer transaction, a printed copy,there you can see all her transactions including payments, what we gave to you are the receipts only of her purchases, as we have said YOU SISTER has only 2 transaction, 1 last 03/19/11 and the last one is 04/05/11, that is not the basis of her AR Balance actually .If you can come to our branch to see it personally much better mam ,coz i guess if sa email lng tayo mag-usap, this is endless.If she paid it to Loraine,let your sister setlled it w/ that girl, it's none of my business at all.And why not ask also XXXXX( PERSON AUTHORIZED BY YOUR SISTER) about the authorization mam, you are accusing us forgery,mabigat na paratang yon mam...you know i don't want to say this, but if you keep on insulting me.threatenig me and accusing me,let's stop this nlng,hindi lang ikaw ang my lawyer mam.

And as i have said, i have provided already what you want, the receipt,the authorization letter, w/c u said a blank bond paper, but upon checking it is not, it's YOUR SISTER'S penmanship, you can forward it to the expert to examine it if you like.If your questioning photo no.2 or phot no. 3?of course it's not ur sister signature its the signature of MISS XXXXX her authorized representative.You may check it w/ MISS XXXX,i guess you know her.

And for everybodys info, this is my personal email address, i can s ay what ever i want to say, i can do whatever i want to do, personal nga diba?so it's none of anybody's business.

Thank you,


----------------------------------------------------------------------------------------------------

now we finally found the root of her outstanding payment. The one time transaction where she was asked by her sales leader and her sister to sign an authorization letter for them to purchase items under her account. She didn't know that once you become an avon member you need to go through orientation with your sales leader and they'll tell you about this "credit line" that if you authorize someone to use your account then they can gain access of that said credit line and if they won't pay then the member is oblige to pay.

Now here's what we thought about the forgery done that was mentioned above, we didn't accuse MISS OIC for my sister thought that the authorization she made to the sales leader's sister is a one time transaction only she thought that she might have used her account account but thats not what has occured.

When the sales leader and her sister came up to my sister and asked about the account, my sister's asked the sales leader why not they just use her account after all its her sister but she said she has gone over avon's limit and cant possibly purchase anymore items and then as an assurance they told my sister not to worry for they will only use her account but the items that will be purchased on that day will be paid in cash so no credit so my sister made a letter of authorization now it turns out that THE SALES LEADER AND HER SISTER DIDN'T PAY THE ITEMS BEEN PURCHASED! THEY WERE LYING AND NOW IT'LL ALL CAME DOWN TO MY SISTER WHO HAS NO IDEA HOW the AVON SYSTEM WORKS.

at least finally after digging all old files we have finally get the answers that we want but this case isn't over yet. we are waiting for the area manager to deal with this MISS OIC as he promised that he will make sure that she will be fired otherwise there going to terminate their contract. .

[jntio]

nice atleast hayag² na inyo gi fight

[robertski3]

Report na sa BIR... wala sila maipakita na resibo

[nitwit]

Report na sa BIR... wala sila maipakita na resibo

naa man silay copy sa mga resibo sir tapolan lang ang OIC mo okay kay hasolan daw sya. pero nakuha naman namo ang resibo sir. mao lage,daghan pa kaayo istorya.

[ooopinkgurlooo]

UPDATE NAPOD GUYS! finally good news na ni sya . I received an email the other day from the area manager,e-share nalang nako ninyo tanan afterall not all avon personnels and staffs are not the same as this B*tch lady. You really can't buy manners. kung asa pa tong ga franchise ra mao pay taas kaayo ug ikog but anyways she's going to get served soon.

FROM THE AREA MANAGER


Again, Ms. XXXX, my sincerest apologies for all these. As of this time, I have closed all communications with her and consider her, no longer a part of the Avon system. She is merely an employee of our operator. The actions of her employee, MISS OIC, if not dealt with accordingly, warrants a termination of her contract with us. And I shall be asking for no less than the removal of MISS OIC from our system. And this is non-negotiable. We cannot tolerate this kind of behaviour which is ridiculously disrespectful , rude and, honestly, I think, remarkably stupid. We cannot let her do her trade here at the risk of losing and hurting more of our customers.

She had some customer service concerns before which we tried to correct. On the surface, I thought, for a while, we had been successful.....I was wrong. And at this point I believe this cannot be corrected anymore. May I plead that you do not communicate with her anymore? Do not read any of her messages anymore nor reply to them. Do not stoop down to her level, I tell you, she's not worth it. This is just so embarrassing. I will give you an update on things, once I meet with them.

---------------------------------------------------------------------------------------------------
AND HERE'S AN EMAIL I RECEIVED FROM MISS OIC THIS MORNING.I DIDN'T BOTHER REPLYING TO HER ANYMORE FOR I MIGHT LOOSE MY TEMPER AND CAUSE MORE TROUBLES. SHE REALLY CAN'T DROP THAT ATTITUDE.


Hi Madam,
Good morning, isn't it a good day today?I tried to contact your sister @ this number 333-XXXX,but i guess i dialed the wrong no.Paki contact naman them for me, so they can get your requested receipt.
I'm so sorry if im so bad to you,my deepest and sincerest apology mam...im just human,there are some situations that i can't control myself .Im saying sorry as a person, coz i know im hurting you also.That's it.Im not saying sorry just for the sake of my job, coz to tell you mam, even i lost a job,for me is okay lang,its your right to complain although logically you are not a customer, you are not our franchise dealer nor you are not connected to my company.
You can say whatever you want to say against me...okay lang.
With the regards to the amount, if you are not satisfied you can ask Mr. XXX, and i think we already give a copy to christy her dealer transaction, a printed copy,there you can see all her transactions including payments, what we gave to you are the receipts only of her purchases, as we have said YOU SISTER has only 2 transaction, 1 last 03/19/11 and the last one is 04/05/11, that is not the basis of her AR Balance actually .If you can come to our branch to see it personally much better mam ,coz i guess if sa email lng tayo mag-usap, this is endless.If she paid it to Loraine,let your sister setlled it w/ that girl, it's none of my business at all.And why not ask also XXXXX( PERSON AUTHORIZED BY YOUR SISTER) about the authorization mam, you are accusing us forgery,mabigat na paratang yon mam...you know i don't want to say this, but if you keep on insulting me.threatenig me and accusing me,let's stop this nlng,hindi lang ikaw ang my lawyer mam.

And as i have said, i have provided already what you want, the receipt,the authorization letter, w/c u said a blank bond paper, but upon checking it is not, it's YOUR SISTER'S penmanship, you can forward it to the expert to examine it if you like.If your questioning photo no.2 or phot no. 3?of course it's not ur sister signature its the signature of MISS XXXXX her authorized representative.You may check it w/ MISS XXXX,i guess you know her.

And for everybodys info, this is my personal email address, i can s ay what ever i want to say, i can do whatever i want to do, personal nga diba?so it's none of anybody's business.

Thank you,


----------------------------------------------------------------------------------------------------

now we finally found the root of her outstanding payment. The one time transaction where she was asked by her sales leader and her sister to sign an authorization letter for them to purchase items under her account. She didn't know that once you become an avon member you need to go through orientation with your sales leader and they'll tell you about this "credit line" that if you authorize someone to use your account then they can gain access of that said credit line and if they won't pay then the member is oblige to pay.

Now here's what we thought about the forgery done that was mentioned above, we didn't accuse MISS OIC for my sister thought that the authorization she made to the sales leader's sister is a one time transaction only she thought that she might have used her account account but thats not what has occured.

When the sales leader and her sister came up to my sister and asked about the account, my sister's asked the sales leader why not they just use her account after all its her sister but she said she has gone over avon's limit and cant possibly purchase anymore items and then as an assurance they told my sister not to worry for they will only use her account but the items that will be purchased on that day will be paid in cash so no credit so my sister made a letter of authorization now it turns out that THE SALES LEADER AND HER SISTER DIDN'T PAY THE ITEMS BEEN PURCHASED! THEY WERE LYING AND NOW IT'LL ALL CAME DOWN TO MY SISTER WHO HAS NO IDEA HOW the AVON SYSTEM WORKS.

at least finally after digging all old files we have finally get the answers that we want but this case isn't over yet. we are waiting for the area manager to deal with this MISS OIC as he promised that he will make sure that she will be fired otherwise there going to terminate their contract. .

Nice! All's wellthat ends well! Good job sis!

[endlessknight]

Know your rights. Go to DTI and file a complaint. Walay silay katungod nga singhag-singhagan mo kay customer mo nila.