AVONS ill-mannered staffs...PLEASE READ!!!

[belleinthecity]

There is so much cover ups that they've been doing recently ma'am. As a matter of fact their operation
manager paid my sister's outstanding balance to close this matter but we don't want it close! We want the copy of the items that are said to be purchased by my sister? And who made th transaction but the OIC
emailed me back and said,NO! Our case is now close, in exchange of our silence they paid the balance. Don't you think something's up? You should know better maan as your one of avons manager. I don't really understand them. Their staffs refused to give us their names. The SL is trying to be a smart ass and made a police complaint against my mum accusing her of forcing the avons staffs to get the sl's account details but that was a lie. My mum went purposely there to get my sisters account details but one of the staffs said after my mum asked for the copy of the receipt " ambit uroy nila ma'am pangutana sa iyang SL ayaw e-apil apil ninyo ang Avon Kung ga away man gale mo" theres avons staff bringing up the name of the SL.?so my mum asked again if she now can see the sl's details and see if it was her?but the staff didn't warm my mum that it's illegal? her SL only issued a handwritten receipt she signed herself maam stating there that she accepted my sisters payment.thats all

I'm sorry that you had to deal with all the BS that the Toledo branch have put you and your family through. It's super unacceptable talaga! Lemme just clear things out kasi nadadamay ung company eh. First things first, top-tier operation managers are not allowed to pay the customer's past dues. It's unheard of! Operation manager na nga sa company, nagbabayad nang past due of the customer?! Ang nagbabayad nang due eh dapat lang ung customer mismo. But due to circumstances like work, wherein the customer does not have the time to come to the branch and pay her dues, she can ask her SL to pay on her behalf. Just to be clear, if your sister's SL really did pay your sister's dues, the SL would have received a receipt from the company (what we call PO, with AVON insigna on the topmost portion of the paper). And your sister should have that receipt because it's her right. Now, since the SL just gave your sister a handwritten receipt, your only option is to request from the operations for the receipts and all the transactions made thru your sister's account. This is possible. You can bang their heads and tell them it's your right. Since your sister received a final letter from the company, it goes to show that your sister's SL made transactions using your sister's account (c/o the blank white bondpaper wherein the SL perhaps used it as a authorization letter), and she didn't pay the dues and left it there for your sister to pay for it. I swear, if I know her, I'll definitely give her my two cents!!

[I_dontknow]

call chuck norris

[baby_gabby]

maka relate ko aning avon problem da. ng purchase ko bale 1200 pesos, then na busy ko and wala jod koy tym mobayad or moadto sa avon parra mobayad, and besides i know i can afford to pay coz abroad ako husband. after 2 months ang secretary sa akong sales leader started to call me and texted me like need dw nga bayaran na ako utang or take sila legal action.and i ask her how much ako need byaran plus the interest then ana sya 2200 daw. ana ko ok i will pay..nadugay ko og adto tungod jd sa ka busy ako sked and then naay naabot nku letter from their atty."daw" etc...so ryt away i went there but not to the office of my sales leader but directly sa avon jd, and i found out 1750 ra d i ako dapat byaran then how come ang sulti sa secretary sa akong sales leader 2200? SO ngduda nku.i paid 1500 only, gbinlan nku og balance nga 250 para mkahbwo ko unsa jd style aning akong sales leader. after 1 week again the secretary txted and called me again threatened me nga ikiha kong dli mobayad and i answered her ngano cge man mo paningil nku nga hingbayad naman ko, and for 250 pesos nyo kong ikiha? ana sya i send nku nyo OR number maam and i said ms wala nku nadala akong OR coz wala ko sa house now and i know you can track my record there,but dli jd sya ky need jd dw nku i send akong OR number or else legal action daw..and then after pila days naa napoy naabot nku nga letter from their atty.daw need daw bayaran nku ako balance with the same amount nga to think almost a month nku ngbayad...makalagot kaajo. unsa man tawon na ila style oi. purya gaba lang jd...

[nitwit]

I'm sorry that you had to deal with all the BS that the Toledo branch have put you and your family through. It's super unacceptable talaga! Lemme just clear things out kasi nadadamay ung company eh. First things first, top-tier operation managers are not allowed to pay the customer's past dues. It's unheard of! Operation manager na nga sa company, nagbabayad nang past due of the customer?! Ang nagbabayad nang due eh dapat lang ung customer mismo. But due to circumstances like work, wherein the customer does not have the time to come to the branch and pay her dues, she can ask her SL to pay on her behalf. Just to be clear, if your sister's SL really did pay your sister's dues, the SL would have received a receipt from the company (what we call PO, with AVON insigna on the topmost portion of the paper). And your sister should have that receipt because it's her right. Now, since the SL just gave your sister a handwritten receipt, your only option is to request from the operations for the receipts and all the transactions made thru your sister's account. This is possible. You can bang their heads and tell them it's your right. Since your sister received a final letter from the company, it goes to show that your sister's SL made transactions using your sister's account (c/o the blank white bondpaper wherein the SL perhaps used it as a authorization letter), and she didn't pay the dues and left it there for your sister to pay for it. I swear, if I know her, I'll definitely give her my two cents!!

Now you know ma'am why we've been pushing on this as we believe that something's really wrong...somethings up with that branch? Their staffs might be breaching avons policy who knows but it makes you wonder why their operation manager would shoulder to pay a customers outstanding balance when they have been informed beforehand that we are very happy to pay once we get the copy of the transaction? But they instead of giving us a copy,they just paid it to have this case closed?

And yes we requested for a copy of all my sisters transactions but their staff said this " ambot uroy ninyo maam ug naa mo problema sa SL ayaw ninyo apila ang Avon?bayari nalang gud na ninyo kagamay ra a nang butanga inyo pa gyod ipadako" . That's the main reason why my mum went their to get my sisters copy of the transactions she made? But to no avail the staff said that it's all been forwarded to the collection office in Cebu city and digging old files will take awhile .

I have nothing against Avon personally as not all OIC and managers are as bad as them it just so happened that we got unlucky to deal with these type of people

[nitwit]

maka relate ko aning avon problem da. ng purchase ko bale 1200 pesos, then na busy ko and wala jod koy tym mobayad or moadto sa avon parra mobayad, and besides i know i can afford to pay coz abroad ako husband. after 2 months ang secretary sa akong sales leader started to call me and texted me like need dw nga bayaran na ako utang or take sila legal action.and i ask her how much ako need byaran plus the interest then ana sya 2200 daw. ana ko ok i will pay..nadugay ko og adto tungod jd sa ka busy ako sked and then naay naabot nku letter from their atty."daw" etc...so ryt away i went there but not to the office of my sales leader but directly sa avon jd, and i found out 1750 ra d i ako dapat byaran then how come ang sulti sa secretary sa akong sales leader 2200? SO ngduda nku.i paid 1500 only, gbinlan nku og balance nga 250 para mkahbwo ko unsa jd style aning akong sales leader. after 1 week again the secretary txted and called me again threatened me nga ikiha kong dli mobayad and i answered her ngano cge man mo paningil nku nga hingbayad naman ko, and for 250 pesos nyo kong ikiha? ana sya i send nku nyo OR number maam and i said ms wala nku nadala akong OR coz wala ko sa house now and i know you can track my record there,but dli jd sya ky need jd dw nku i send akong OR
number or else legal action daw..and then after pila days naa napoy naabot nku nga letter from their atty.daw need daw bayaran nku ako balance with the same amount nga to think almost a month nku ngbayad...makalagot kaajo.
unsa man
tawon na ila style oi. purya gaba lang jd...

Depende ra gyud tingale na sa staffs sis ug manager Kay sa amoa sitwasyon,Bastos man ang OIC Mao utro pod ang staffs Walay batasan. Obligahon ka ug bayad way daghan pangutana. Insulto kaayo.

[belleinthecity]

maka relate ko aning avon problem da. ng purchase ko bale 1200 pesos, then na busy ko and wala jod koy tym mobayad or moadto sa avon parra mobayad, and besides i know i can afford to pay coz abroad ako husband. after 2 months ang secretary sa akong sales leader started to call me and texted me like need dw nga bayaran na ako utang or take sila legal action.and i ask her how much ako need byaran plus the interest then ana sya 2200 daw. ana ko ok i will pay..nadugay ko og adto tungod jd sa ka busy ako sked and then naay naabot nku letter from their atty."daw" etc...so ryt away i went there but not to the office of my sales leader but directly sa avon jd, and i found out 1750 ra d i ako dapat byaran then how come ang sulti sa secretary sa akong sales leader 2200? SO ngduda nku.i paid 1500 only, gbinlan nku og balance nga 250 para mkahbwo ko unsa jd style aning akong sales leader. after 1 week again the secretary txted and called me again threatened me nga ikiha kong dli mobayad and i answered her ngano cge man mo paningil nku nga hingbayad naman ko, and for 250 pesos nyo kong ikiha? ana sya i send nku nyo OR number maam and i said ms wala nku nadala akong OR coz wala ko sa house now and i know you can track my record there,but dli jd sya ky need jd dw nku i send akong OR number or else legal action daw..and then after pila days naa napoy naabot nku nga letter from their atty.daw need daw bayaran nku ako balance with the same amount nga to think almost a month nku ngbayad...makalagot kaajo. unsa man tawon na ila style oi. purya gaba lang jd...

It's definitely a huge question mark! Why would a secretary of a sales leader (SL) would demand you to pay your dues, when in fact your dues were made straight from the company and not from them. If you indeed received a demand letter from the company, it should be from law firm that's based in either makati or bacolod. and they should have provided proper contact numbers, should you wish to make any clarifications.

[mokiloo]

^^^^^
yet this happened and Avon should have checked their ranks or reconsider their protocols of human resource.

And no matter how you assertively state your company have those "stringent" laws , still it falls to the mercy of the people supposedly to enforcing it and abide by it, otherwise its just a piece of written article.

And I really hate to say my opinion out this loud that this is simply a case of deteriorating personnels & staff and their behaviors. and a case something like this is bound to happen. And those strict rules are just inanimate prints lying there and can't blow the whistle itself.

And let's be realistic...we are in the Philippines governed by "beautifully" written laws...and voila!! here we are to our present status...and I dont have to rub it in further unsa atong kahimtang sa Pinas

Sorry no offence I know you're probably loyal to this company and I know you're probably a sincere person
and it's really good and gallant of you to come out & stand front addressing this matter but you cannot represent the entire company as far as integrity is concern...your's (intergrity) is for you to keep and your good deed cannot reflect on the entire establishment...
...or mao na ang gi-ingon nga "maayo unta kung pareha sila tanan taga Avon nimo ug batasan"

[Soul Doctor]

Ngano man sad jud nga mopalit man mo anang Avon. there are better quality in the market.

i bought 3 briefs for 450 and it slips down. dali mastretch ang garter.

ari na alang kog jockey or brute klaro pa ang quality.

[nitwit]

^^^^^
yet this happened and Avon should have checked their ranks or reconsider their protocols of human resource.

And no matter how you assertively state your company have those "stringent" laws , still it falls to the mercy of the people supposedly to enforcing it and abide by it, otherwise its just a piece of written article.

And I really hate to say my opinion out this loud that this is simply a case of deteriorating personnels & staff and their behaviors. and a case something like this is bound to happen. And those strict rules are just inanimate prints lying there and can't blow the whistle itself.

And let's be realistic...we are in the Philippines governed by "beautifully" written laws...and voila!! here we are to our present status...and I dont have to rub it in further unsa atong kahimtang sa Pinas

Sorry no offence I know you're probably loyal to this company and I know you're probably a sincere person
and it's really good and gallant of you to come out & stand front addressing this matter but you cannot represent the entire company as far as integrity is concern...your's (intergrity) is for you to keep and your good deed cannot reflect on the entire establishment...
...or mao na ang gi-ingon nga "maayo unta kung pareha sila tanan taga Avon nimo ug batasan"

Hi sir! avon manager pod na si belleinthecity and she really helped me alot with my concerns. makaana lage ka nga kaning direkta gyod sa avon,mga personnels nila and staffs maayo gyod ug customer skills and they know how to interact with customers pero kaning naa sa probinsya nga franchises, grabeh ka walay batasan ning mga staffs. asa ka lage anang either ang guard or ang janitress maoy mo handle sa imong concern kay ang mga staffs di makig istorya,either di gusto mo cooperate or batasan lang gyod ni nilang gusto nila sige raka palit di ka pwede maka reklamo.
kani nga branch ako gi reklamo,kaning ilang OIC DAGHAN NA DIAY KAAYO ANG MIREKLAMO aning bayhana tungod sa batasan pero ambot ngano wala pay aksyon nahimo ani.nagtrabaho pa gihapon.

UPDATE NAPOD: ANOTHER EMAIL FROM THE OIC.NOTE: THIS IS HOW SHE CONDUCTS AN INVESTIGATION HA?
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HI MADAM XXXXXX ,PLEASE FIND ATTACHED DOCUMENTS ,THESE ARE THE PROOF THAT ALL TRANSACTIONS ARE PURCHASES OF YOUR BELOVED SISTER.
HOPE NOW, EVERYTHING IS GETTING CLEARED.MAY YOU REST IN PEACE .

AH BY THE WAY BEFORE I FORGET, YOU MENTIIONED THAT MONEY HERE DOES'NT COUNT, AM I RIGTH? AND YOU ADDED THAT YOU ARE HAPPY TO PAY,EVEN DOUBLE THE AMOUNT?WELL I GUESS SO, BUT MADAM I HAVE PROPOSAL IF U LIKE ,WHY NOT PAY THIS TEN TIMES FOR ALL THE HEADACHES AND ALL THE HASSLES YOU GIVE TO US ALL,ANYWAY IF YOU CAN'T PAY IT TEN TIMES OKAY LANG I GUESS DI NIMU KAYA CGURO,ESTORYA LANG GAAYO NIMU....IF MONEY DOESN'ST COUNT WILL ITS NOT A PROBLEM I THINK.... THIS IS NOT A DEMAND,SUGGESTIONS LANG.CLEAR

AND ALSO, Sales leader ASK US IF WE COULD TESTIFY ON HER SIDE...WHAT YOU THINK?

BYE

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( ASIDE FROM THE ILL-MANNERS NOW SHE IS THREATENING ME.JUST UNBELIEVABLE!!!)

@BELLEINTHECITY: maam its a pleasure to meet you gyod and thanks so much for helping me out.

[chubbygirl]

Hi, about your concern puede man ka muadto sa main branch (capitol) to consult the problem...maybe kadto nag entertain sa imoha don't have the knowledge on proper customer management.. Asa man dapita dri sa Cebu na Avon outlet? many of the outlets dri sa Cebu north and southern part are operated by second/third party personnel not directly by Avon Company. To properly addressed this matter please go directly to capitol to report.. or send ur concern to customerservice.ph@avon.com and state the name of the sales leader or her assistant who did it.