GCash shares tips on how to avoid being scammed

GCash, the Philippines’ no.1 mobile wallet, is beefing up its campaign against fraudsters as it ramps up its call for users to be extra vigilant when making transactions. GCash is also renewing its call for users to #GCheckMuna to avoid being victimized by scammers. Here’s a #GCheckList with helpful advice for Filipinos on how to prevent fraud online:


● Learn how to spot fake websites, emails, texts, or calls. First, check if the email address and the sender are the same and if it comes from the email domains @gcash.com or @mynt.xyz. Next, ensure the correct spelling of the websites and without additional punctuation, www.gcash.com or www.help.gcash.com. It is also important to NEVER click any link inside emails or texts. Fake emails, messages, or even calls usually instill a sense of urgency among users – pressuring them to take action so that their accounts won’t be deactivated.

● Be aware of the various types of scams. Stay current on fraudsters’ modus operandi on the news or from trusted experts and organizations like GCash. Some scammers resort to swindling or using account takeover to scam people.

● Avoid account takeover or phishing. Scammers often pose as a company representative or a loved one to trick you into giving your One-time Password (OTP). That’s why it is important never to share your MPIN or OTP. Also, don’t click links outside of the GCash app.

● Stay away from fake online sellers. Make purchases only from trusted online sellers or research if the seller is legitimate. Check when the account was created, if the seller transacts with multiple customers, and if they have repeat customers. Also, take the time to read the customer reviews

● Be wary of fake rewards and offers. Official GCash promos and raffles will only be released via email, SMS, and official social media pages. Likewise, beware of illegitimate investments, especially if they seem too good to be true.

To further help ensure customers’ safety and security, GCash has various swindling and phishing protective measures. GCash’s swindling solutions include real-time risk monitoring of Send Money and Bank Transfer transactions with potential scammers being flagged and online shopping insurance to protect against scams for as low as P15 a month.

GCash’s phishing solutions include:
Real-time risk monitoring.
Risk-based authentication through face verification, OTP, and security questions for unusual transactions.
Fraud management includes immediately blacklisting fraudulent users.
Fraud handling includes close collaboration with the Philippine National Police - Anti-Cybercrime Group to apprehend guilty parties.

To report scams and fraudulent activities, visit the official GCash Help Center at https://help.gcash.com/hc/en-us or message Gigi on the website and type, “I want to report a scam.” GCash will NEVER send you a personal message to address concerns. Customers can also contact the official GCash hotline: 2882 for queries and other matters.

For more information, visit www.gcash.com.