Call Center Bloopers

[yanypie]

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ngano bitaw magduka2x while magtake ug calls, dah sakpan lagi...

[sirius]

a customer was promised several times that the account will be reviewed to adjust her bill

csr: mam rest assured we will review the account and whatever invalid charges will be credited
cust: i've been hearing that several times already (yelling)
csr: well mam im gonna say it again and if your not gonna stop your gonna hear it once more

[jeda]

bwahaha.... irate agent siya

[lana21]

wow ...bigatin

[betadine]

ako ning kauban sa team nga experience.... usa sa pinakaTSAMPION nga irate agent.... ikaduha rmn ko.. hehhee

customer irate) I accidentally upgraded the features on my account.. I dont want the charges on my account
agent: OHHHH!.. you accidentally upgraded it?!.. OHHH IM SO SORRY!... WE accidentally billed your account...

me: !!!!.. weahahhahahha

[taga_ipil]

Agent : Thats Q sir... Q for CUCUMBER

[sirius]

a customer called in and wants his ticket to be upgrade to the business class and on that flight there is none available, and the agent tried hard to explain that to the customer but he keeps on screaming and got irate

cust: why can't i be upgraded to the business class?
csr: sir, as i've told you, its fully booked already and there is none available
cust: i want you to find me one
csr: alright sir, do you really want to be upgraded? then we will upgrade you to the PILOT seat

(this time the customer hung up)

[duke pikaso]

nadunggan nko sa usa sa mga agents na mu

agent: how much would it cost me to eat dinner here??
cx: 60 dollars
agent: what?? are you sure it's 60 dollars? like ZIX, SERO??

toink!!! wahahahha..

[sirius]

this is my own experience:

the customer is calling because she said she dont have internet connection

me: mam may i know what is your windows version?
cust: i dont know my windows version
(after a couple of instructions on how to check it still the customer is unable to provide me the info so i just give up then i ask her to open internet explorer then she said
cust: oh it says here my windows version is windows internet explorer is that it?
me: exactly !!!!!

[potterboy]

here's a handful:



CALL CENTER BLOOPERS!

Telesales agent getting the customer's
credit card info:
Agent: Can I have your expiration
date, sir?
Customer: My what?!!
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Telesales agent giving promo spiels:
Agent: You called at the right time,
ma'am. We have a lot of freebies to give
away, such as free installation, free
equipment, and free DVD player. That's a
great offer, di ba?
Customer: huh?!
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Agent verifying info from the customer:
Agent: Is that a P for Ping-Pong?
Customer: No, it's B.
Agent: Oh, B, like Bing-Bong...
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Customer trying to return a defective
product:
Customer: I need to return this
defective sauna belt that you delivered
yesterday.
Agent: For that concern, you can call
our customer service at
www.picustomerservice.com.
Customer: Call where??!!
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Agent answering a call:
Agent: Thank you for calling Dish
Network Department, my name is
Vince..... (sees that the number called
by customer is for a different client--
a DirecTV dealer).
Customer: So, I called the wrong number
then?
Agent: Let me transfer you to DirecTV
please dont go.... (puts the customer on
hold, and then)... Thank you for calling
DirecTV Department, my name is Vince...
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Agent wrapping up the sale:
Agent: Our INSTALLATORS will contact you
within the next 24 hours to verify your
installation schedules...
Customer: Uhm... say what, now. Who's
gonna call me?
Agent: The INSTALLATORS, sir.
-----------------------------------------------------------
Agent getting coupon code from customer:
Agent: Can I ask for the coupon code?
It's a bunch of letters.
Customers: Like ABCs?
Agent: Yes.
Customer: Ok. ABCDEFG....
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Agent giving the customer service web
address:
Agent: It's P- as in Papa, I- as in
India , C- as in costume, U- as in you,
S- as in Sam, T- as in Tango, O....
Oscar...V- for Voy...
-------------------------------------------------------------
Agent wrapping up the sale, trying to
give the account info to customer:
Agent: I will now be giving you your
account number and order confirmation
number, do you have a PEN and BALLPEN
with you?
-------------------------------------------------------------
Agent trying to create urgency over the
available promotion:
Agent: Are you sure you don't want to
take advantage of me?
Customer: Say, what?
-------------------------------------------------------------
Agent trying to upsell a warranty:
Agent: Here's an example: In California
, a plane crashed into a customer's
house, their dish was replaced, no
questions asked!
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Agent trying to upsell a TiVo to customer:
Agent: With a TiVo, you can do this and
that, and you know, pretty much anything
under the sun. Isn't that a great offer?
Customer: What?
-----------------------------------------------------------
Agent was asking the customer about the
cost of his cable service:
Agent: How much are you paying with your
current provider?
Customer: Well, I'm only paying $25.00
(--which is way cheaper than what the
agent was offering)
Agent: (Surprised) Shet, magkano??!!
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Agent getting customer's address:
Agent: Can I have your address, please?
Customer: It's twenyfurfif-ysavan
newyaorkgh road ( 2457 New York Road )
Agent: Can you repeat that ulit?
---------------------------------------------------------
Agent asking the customer to be put on hold:
Tech Agent: Sir, Can I hold you for just
a minute?
Customer: Sure, baby, go ahead!

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Agent verifying correct spelling:
Agent: Is that a B as in boy, or a B as
in Bravo?
Customer: ...uhmmm... how about B as in Boy?
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