SST Computer (Repair shop at SM) is Lame!!!

[GenJeshua]

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Hi guys,

I just thought of writing everyone here in istorya.net just to warn you and for you to be aware that SST computer shop doesn't give excellent service not even good.

I went to their store to ask for help about my laptop cuz i think my video card is suffering a bad problem. and one of their clerk is there to talk to me about the problem and for further info about the service.

when she was getting the receipt done, she asked the technician what to write on the problem cuz she doesn't know what to write and the technician suggested that it's a total block out.

To make the story short, after 3-5 days i got my laptop back with it's very clear dislpay. unfortunately after 2 weeks of using my laptop, it went back again to the same problem. and i remembered that lady told me i have a month warranty for the repair, so i went back to their shop right away to enjoy my warranty.

Regrettably! they said that the label that the clerk put to the receipt was wrong, the lady who's i think in-charged in leading the team that day said that they can't honor the warranty because the title is supposed to be "Garbage Display" and not "total block out" so i told the lady "was it my fault if your employee had mistakenly labeled it as total block out?" she insisted that the label was wrong so they can't honor my warranty and i added while watching on their technician's eyes "it was you who suggested this as total block out right? remember me?" and the technician told their leader that he remembered and he told their leader that i'm still in the warranty period but the lady still insisted that they couldn't do that because the label was wrong!!!....

i was so so angry with how they treat me as their customer, they kept on ignoring me, and what's worst?? the lady in-charge wasn't even talking in front of me or straight at me. Do they even have respect to their customers? i have a problem and i need help and what you get is being ignored?

i asked where's that employee who issued me a receipt and they said she was on her leave. and i followed up asking, "can i have her number so that i can call her?". and the lady in-charge said they don't have her number.

OH MY GOD! ARE THEY LAME? THEY DOESN'T KNOW THEIR EMPLOYEE'S INFORMATION?

what a lame company?

so if you know this shop, i'm just warning you, what's the possibility that they will treat their other customers better than they treated me? i was doing my best to talked and asked them properly and calmly.

so i went to repair shop, somewhere at eMall, and i find comfort in there. they said even if you'd lost your receipt they'd still honor the warranty because they usually put stickers on the area they've repaired for the warranty. they're quite expensive though but worth it.

[siopao1984]

bai if you have already read some threads here before you will be aware na naay thread sa

techshop sa emall and
https://www.istorya.net/forums/specia...-techshop.html

rappletech ni ruelnov sa victor village sa labangon
https://www.istorya.net/forums/comput...epair-etc.html


mao na ang masaligan gyud

you could have inquired here first before ka nag pa repair sa system mo ky daghan gud dri makatabang

[goldfinger]

Bro di na mahitabo walay warranty repair maski asa paka. Since you have the receipt they should honor the warranty. Better you will talk to their manager to direct your concern.

Else, Contact DTI for this matter if they dont provide you warranty.

Btw what store is SST? let me know so that all of us will know.

[GenJeshua]

actually bai,

diha nko gahapon ^^

jairus here, look for my files.....

hope ma ok na akong laptop ^^ salamat ninyo

[siopao1984]

ang SST naa pod na branch sa ayala.

sa taas. katong karaan na cinema na bag.o renovate

[GenJeshua]

@goldfinger:

bro, SST Computer rman ilang name, naa na sila sa SM,

dli mn ta mka tract sa ilang manager bro kay everyday puli2x ang in-charge sa magdala nila.

wala nila gi honor akong warranty kay sayop mn ang nka butang sa receipt bro...

instead daw "Garbage Display" kay "total Block out" mn ang gibutang sa ilang usa ka employee...sayop daw, pro ila nlng unta gi huna2x na dli ako maoy nasayop, ang ilang employee they should have treated me as what should customer be treated.

wala pajud batasan ang in-charge kay nakig talk wala mag atubang nko. nag lingkod ra sa iyang desk nag cge check sa iyang email.....

if ikaw ang customer bro, then ing.anaon ka pag treat. diba lain kau no?

[GenJeshua]

Bro di na mahitabo walay warranty repair maski asa paka. Since you have the receipt they should honor the warranty. Better you will talk to their manager to direct your concern.

Else, Contact DTI for this matter if they dont provide you warranty.

Btw what store is SST? let me know so that all of us will know.

ganahan unta nko sila i reklamo bro,

pro ako naman na admit sa techshop akong laptop gud, if maayo to nila kay dli nko mka reklamo sa para sa SST....

lain jud kau ilang services.....abi nko maau sila mo ayo...2 weeks ra naguba rasad gihapon

[GenJeshua]

@goldfinger:

bro, SST Computer rman ilang name, naa na sila sa SM,

dli mn ta mka tract sa ilang manager bro kay everyday puli2x ang in-charge sa magdala nila.

wala nila gi honor akong warranty kay sayop mn ang nka butang sa receipt bro...

instead daw "Garbage Display" kay "total Block out" mn ang gibutang sa ilang usa ka employee...sayop daw, pro ila nlng unta gi huna2x na dli ako maoy nasayop, ang ilang employee they should have treated me as what should customer be treated.

wala pajud batasan ang in-charge kay nakig talk wala mag atubang nko. nag lingkod ra sa iyang desk nag cge check sa iyang email.....

if ikaw ang customer bro, then ing.anaon ka pag treat. diba lain kau no?

[GenJeshua]

Bro di na mahitabo walay warranty repair maski asa paka. Since you have the receipt they should honor the warranty. Better you will talk to their manager to direct your concern.

Else, Contact DTI for this matter if they dont provide you warranty.

Btw what store is SST? let me know so that all of us will know.

@goldfinger:

bro, SST Computer rman ilang name, naa na sila sa SM,

dli mn ta mka tract sa ilang manager bro kay everyday puli2x ang in-charge sa magdala nila.

wala nila gi honor akong warranty kay sayop mn ang nka butang sa receipt bro...

instead daw "Garbage Display" kay "total Block out" mn ang gibutang sa ilang usa ka employee...sayop daw, pro ila nlng unta gi huna2x na dli ako maoy nasayop, ang ilang employee they should have treated me as what should customer be treated.

wala pajud batasan ang in-charge kay nakig talk wala mag atubang nko. nag lingkod ra sa iyang desk nag cge check sa iyang email.....

if ikaw ang customer bro, then ing.anaon ka pag treat. diba lain kau no?

[siopao1984]

daghan dri istoryan na kamao mag ayo ug computer

naa si
CarloTech (carlotech @ 3rd flr emall sanciangko wing)
ruelnov (rappletechtech @ victor village labangon)
4t2e (rbound computers @ jones cor urgello atbang harrison park)
dyad, AMD_infinium05 and silentshooter (techshop @ 3rd flr emall sanciangko wing)

naa pod mag ayo monitors
johnjob (cabancalan)
https://www.istorya.net/forums/specia...ee-inside.html