Kinsay naka work or nag work diri sa LVBI? Is this a new call center? They are looking for TSR man daw. Pwede mo maka share sa inyong experiences or feedbacks about this company?
Found this in a certain website.
Technical Support Representative (TSR)
1 year experience required
LVBI
Unit 1002C 10th Floor , Keppel Center , Cebu Business Park , Cebu City, Cebu
Posted on : December 28, 2010 10:33 am
Category : Customer Svc / Support
Job ID : 25392
Accepting applications until January 27, 2011, Thursday
Details
On TSR job responsibilities:
- Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
- Configure software to connect to Internet application servers.
- Identify and correct or advise, on operational issues in client computer systems.
- Obtain general understanding of OS and application operations related to company offered services.
The Ideal TSR candidate will also possess the following skills:
- Able to work independently and efficiently.
- Able to promptly answer support related email, phone calls and other electronic communications.
- Self motivated, detail-oriented and organized.
- Experience with hardware and software issues.
- Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers.
- Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
Qualifications :
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience :
- IT Graduate with at least one year related experience and/or training; or equivalent combination of education and experience.
Language Skills :
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Reasoning Ability :
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills :
- To perform this job successfully, an individual should have knowledge of Contact Management systems; Database software; Internet software and Word Processing software.
Work Environment :
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- The noise level in the work environment is usually moderate.
How to Apply
Qualified and interested applicants can submit their resume to:
LVBI
Unit 1002C 10th Floor Kepper Center
Cebu Business Park , Cebu City , 6000
We will accept walk-in applicants from Monday-Friday , 9am until 4pm.
Lvbi
Originally Posted by reefer
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