Mass termination in major call center

[Isteb]

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new agents = less pay
tenured agents = regular agents = more pay

the more regular agents they have in the company, the less earnings they get. so sack the regulars.. welcome new agents.. then only a few of them will be regularize, worse is no one gets regularize.. more beneficial for them cuz they can just hire new agents, train them for a short period of time.. taking advantage on pinoys fast learning abilities.. hihi.

bingo. my thoughts exactly.

[b|tcH_g0dd3sS]

900 a day.. sure sounds fishy jud..
the company might be saving money.. its better for them to hire new ones than having tenured agents.

new agents = less pay
tenured agents = regular agents = more pay

the more regular agents they have in the company, the less earnings they get. so sack the regulars.. welcome new agents.. then only a few of them will be regularize, worse is no one gets regularize.. more beneficial for them cuz they can just hire new agents, train them for a short period of time.. taking advantage on pinoys fast learning abilities.. hihi.

2cents*

from a Call Center Business point of view, hiring new agents is MORE expensive than just paying the tenured agents. A newly hired agent is considered a liability until after the 6th month that agent has taken calls. The company will only start getting back the money spent on hiring and training agents after the 6th month the agent had taken calls. The company will only get the revenue out of that agent after 1 year of taking calls. So if you talk about revenues and expenses, the Call Center company would rather hold on to the tenured agent than hiring new ones.

The benefits and pay are in pesos, the profit is in dollars. Although im thinking, the stability of the peso has indeed affected the revenue of the call centers since they spend money on infrastructure, training and such, using dollars.

but then perhaps, Watts management had other reasons for the termination.

[Poor_Prince23]

from a Call Center Business point of view, hiring new agents is MORE expensive than just paying the tenured agents. A newly hired agent is considered a liability until after the 6th month that agent has taken calls. The company will only start getting back the money spent on hiring and training agents after the 6th month the agent had taken calls. The company will only get the revenue out of that agent after 1 year of taking calls. So if you talk about revenues and expenses, the Call Center company would rather hold on to the tenured agent than hiring new ones.

The benefits and pay are in pesos, the profit is in dollars. Although im thinking, the stability of the peso has indeed affected the revenue of the call centers since they spend money on infrastructure, training and such, using dollars.

but then perhaps, Watts management had other reasons for the termination.

korek.. thats why big call centers have training bonds. Training is costly. Employees needs to stay a specified # of months within the company after the training or else they pay this agreed sum of money if they dont finish the bond period. Unless if the company doesn't care bout quality and a talented workforce, yeah they can actually do that cycle of firing the old ones, hire new ones every 6 months or so so.

[Poor_Prince23]

900 a day after working with the company for 3 years? that's a whole lot of work...

unsa mana mam, daku ra or gamay? hehe

[Lelouch]

sakto2 ra na para sa uban pero para sa mga taga wats relatively dako na nang 900. ako man gani 700 ra man akong adlaw.

[goryo13]

dako na kaayo na ang 700/day oiz... naa pa man moy laing perks ana di ba like allowances and free meals?

i'm sure ako amigo, dexter pangan kahibaw tos storya about aning mass termination diha ba.. but the info you have i think was sufficient enough considering nga wa may balitang termination sa ubang call centers.. mao ra gyud, so far sa ako nabasahan diri, ang rason ato nahitabo

[r0mm3L]

ayaw gud na ninyo e career ang work sa call center,

mao ra nay solution

[Isteb]

what career?

wa may career ang call center. sorry na lang sa akong mga super baysor

[mOnOzErO]

mangita og laing call center! daghan man nindot balhinan especially kung qualified ka!

[Tamblot]

This is a common scenario in the work environment. I agree with the idea that hiring new agents/employees is more costly than maintaining the regulars, especially on high earning projects/ accounts.

Say, you earn P900 a day and work 26 days a month. Then your gross pay would then be P23,400.00. Now, with semi annual evaluation for example, and lets say every six months the company provides max of 10% raise. Then for every year, it only spends P4,680.00 per agent just to keep the employee happy.

Now compare it with the expense of hiring a new one. Let's say starting pay is P700.00. Monthly would then be P18,200.00. Wage difference, P5,200.00 The company saves P31,200.00 in the next 6 months while the agent is under training and this 6 months is critical - trainee may not perform well, trainee may opt to quit, etc.

What I see as threat to call center jobs is that, the supply of agents is way high than the demand. More and more universities and training centers are now offering quality training courses and programs.