Who gets hired and work in a Call Center?

[ryan22]

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@mr.suave

ure not alone, i always got failed sa call center

but im stil applying over and over again (na habit na nako )

okey ra gihapon nako, gi himo na nako ug training ang call center sa job interview

acctualy dili man unta ko ganahan mo work sa call center, not bcoz of the grave yard shift..but

of the customer's attidudes (ALAM NA ), apply ra gihapon ko

maau nuon ghimo nimo ug training ang mga nterviews coz dat wud surely help..honestly mao na ako gbuhat b4 bag.o pako grad & i tot pd la nko hop kay cge lng ko kahagbong sa mga nterviews..daghan au ko mga nterview b4 pro cge lng k hagbong..i suggest u aply sa dli mga kol center first den f u think ur confident enough den aply sa kol center(kay mao man jud kaha na imo gus2 but mek sure dat ur prepared sa kakapoy sa work coz 8s rily not dat easy)coz mao na ako strategy..after 2 months nga cge apil2x ug mga nterviews mao pako n aply sa kol center, n 1 day 2 kol center ako g aplayan d nxt day dawat nko..pirma daun kontrata pra lay bawiay..hehehe....just put some strategy sa imo pag pangaply....gud luck bro..

[chygurl]

Bitaw noh? Lisud jud ang process of a call center job search.... I have to tell you guys that this day, so down jud kaayo ko kay Failed nasad ko sa Duha ka company nga ako gi applyan.... Ako man ta gi give ang akong best for the interview but sad to say I end up with rejection and failure. What's wrong with me.. Am I really for call center job or for others? But at this point of time I am so eager and desirous to work at a call center. Am so hopeless and tired. What would I do?

don't be hopeless oi. maabot ra lagi na. ako when I first started applying for jobs (not call center though) wala man dayon ko madawat. Interviews take getting used to. Once you're really confident, not only one company will be running after you. Then you have to decide which one to take. Maglibog na nuon ka.

[tolstoi]

pakapini lang ug ampo bai rheo :mrgreen:

[brian_d]

try and try until you succeed. Sakto to'ng gisulti sa taas to put some strategy sa imong job hunt. It's just a matter of practice, it takes time for some to gain the confidence and do well during job interviews. Why not try this? Suggestion lang, because it worked for me.

You can try applying in some companies where you really have no intention of working for. Should they call you for exam or interview, use this as a chance to practice your test taking and interview skills. Para by the time tawagan ka sa company you really like, you'd be more or less ready.

Good luck.

[brian_d]

How true?

Tighter security sought
by Ernest F. Herrera
TUCP Secretary General

THE Trade Union Congress of the Philippines (TUCP) wants the National Police to proactively take adequate steps to ensure the personal safety and security of the mostly young women going to work or returning from work at night in the country’s bustling call center hubs.

As more young women work at night in call centers and other business process outsourcing (BPO) providers, they will naturally be visibly exposed to felonious elements, including muggers and sexual predators.

In India’s call center districts, an increase in violent crimes and other forms of harassment against female employees on their way to work or home night has been reported.

In the most recent incident, well-publicized in the international media, a 24-year-old employee of a Bangalore call center, wholly owned by Hewlett-Packard Co., was raped, her throat slit and later strangled to death, by a cab driver contracted by the company to transport employees.

We definitely do not want what is happening there to transpire here.

In Bangalore, a number of women has been discouraged from working at night in call centers because of pressure from their worried families.

Activities in Philippine call centers that service the customers of mostly American companies, peak between night to dawn in Manila, when it is daytime in the US.

Women comprise about 90 percent of the estimated 132,000 Filipinos working in 120 BPO providers, mostly call centers.

Despite the hazards of the graveyard shift, the TUCP is not opposed to the repeal of the old-fashioned Labor Code provision totally banning night work for women.

The outright prohibition has simply become antiquated, even ridiculous as a result of the changing times.

Local BPO providers have coped with the statutory ban by routinely seeking exemptions from the Department of Labor and Employment.

We are not being alarmist. We simply want police to be extra watchful, and to assist the security departments of call centers in safeguarding female employees going to or returning from work at night.

Although many call centers, even in the absence of any untoward incidents, have been reinforcing their security measures, they should also provide adequate shuttle services for their employees at night, or to engage the services of reputable cab operators whose drivers have regularly updated police clearances.



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On top of all the safety, health risks & social deprivation that working for a call center pose, no amount of monetary or any incentive at all can compensate all these. The least that these centers can do is pamper their employers, watch over their welfare considering the few number of qualified man power and refrain from become slave drivers since most centers tend to be one. Not to mention half-baked supervisors and managers that "has to be" promoted because of the romp up/expansion. It literally is an industry gone wild. Some centers pose and brags about being professional but in reality, is a corporate jungle.

This is the other side of working for a call center which what most people do not see behind those colorful whole page ads in newspapers every Sunday with a long list of compensation and better benefits, so to speak. Working for a call center is not a glitzy and glamorous job, technically you are just a factory worker/production, and that is a fact. ...and yes it is a dead-end job making these young, idealistic individuals believe that they are up for climbing the corporate ladder. Well, people evolve, become more intelligent and will actually see through this veil of deceit in time. Meanwhile, a good number of agents especially veteran agents already realize this, has seen the entire picture and analyzed the system but are still enticed by the compensation so they end up "call center hopping."

it is good to know that labor union organizations and the media are watching because these business process outsourcing firms for they sure can't deny some very questionable facts and labor anomalies that are happening everyday. The outside world doesn't know what really transpires behind the walls of these "highly secured" facilities. Onerous contracts and one way policies are common which nobody can dare question because they also have a specific policy and corresponding penalty for that. And if they can't slap you with anything, don't be surprised if issues about your attendance and performance will all of a sudden become an issue which was never an issue in the past and will isolate you from even the most mediocre performing employee. That's how these bastards get rid of erring employees and they did it to a lot of good employees that got their ire. Well, I can't blame them nor can't do anything about that but it is how you are isolated which makes it malicious. So, if you're noisy, one should not be surprised why they instantly become the management's "favorite" and will monitor all your every move in the office, probably even your private phone calls and definitely your emails and private messages. Good luck lovebirds!

To add insult to injury the human resource people, the last resort of the employees (since unions are not allowed), are pro-management. It's perfectly understandable, of course, it is management that pays them; without management, no moolah for them. When employees go to them, they are like "What did your manager/supervisor say?" Duh?! There's no use raising your issues to HR because production management will be the judge, jury and executioner at the same time. They present their side of their story and almost personally render the decision and penalty themselves. It is a done deal. HR are inutile. They don't have clout over management and certainly do not have the balls. They are just like management's poster boys and girls or messengers. This is a first for me by the way. So where do people go? DOLE? NLRC? Which are equally inutile? If I were in their situation I'll take my chances with the unions and media, at least they can make a hell lot of noise. Believe me, they are "itching" to get into these BPO firms, hehe!!

Poor Filipino worker, beggars can't be choosers therefore can be exploited. I truly pity people who do not have a choice. In this country it pays to have good friends in high places and make these issues known to them.

I pray that one of these days call center people will unite and form an organization so that these big foreign bullies can't just push around the Filipino worker. It's actually just a phone call or a text away. Everything is simply electronic. Apparently, humans are no longer an exemption. I am not pro-union per se, but I am anti-injustice and if unions can give justice at whatever cause and means, so be it.

Call center managements have organizations, why can't the employees?! I just can imagine what these BSD's talk about during their junkets, it's all about profit regardless of what. They are one big country club.

To suffering call center peeps, we are aware that there are a lot of you and to the silent opposition in that part of "an I.T. park"; don't let anybody or any company for that matter get the better of you coz there will always be a day of reckoning. The sad part is that some of the "former" erring employees sold out by suddenly having a change of heart and is singing a different tune since they were promoted "na lang" because of the expansion.

Most people prefer to be silent but a few chooses to speak out! That is exactly what these companies want their employees to be, malleable and controllable. I refuse to think about the kind of exploitation they are doing to the employees in MEPZ. Such as, the constant renewing/extension of production employee contracts without regularization and safety hazards. They are getting around a technicality and the government is allowing it. Worst, the people have learned to accept it. Whatever happened to that Mitsumi issue? Whitewashed, again?

[snussy]

amo migo kay gi hold-up cya sa eskina tesda..opat ka tao nagtabang niya..it was 11am unya wala gyuy ni tabang niya bisan ang guard sa tesda...nag tan-aw radaw ang mga tao... nanningkamot cya na dili makuha iya fone kay bag-o paman niya palit iya w800i gud.naka-dagan cya unya gi gukod cya, mag gani kay naay lain taga etel na naay sakyanan naka kita niya unya gipa sakay cya..pero napangos iya lawas bisan nag jeans cya, nagisi iya cheeks dapit (tungod sa ice peak). naa da-ot iya tuhod kay nadagma man cya sa cemento..

[ryan22]

mao btaw dli nako agi dha dpit kay daghan tambay..adto ko naog sa country club dapit sa shortcut for IT park..
@ brian_d yup it's true i just heard it nd d new today..

[krazygal_05]

na unsa naman tawn ning uban na kol center oi... mag.training2x sa mga applicant na para nila "QUALIFIED" daw but then la pa jud diay sure kung madawat ba or dili... pagka LECHE jud oi..., gi.sayonan cguro cla ug biyahe-biyahe from there to there..., nya mayta sad raba na dili kuyaw ang place.. na pwertng daghana raba ug mga hold-ups and watever pa na diay ang nahitabo..., duol baya ug BBRC or something..., ayaw sad tawn himo.a ug kalingawan ang mga nang apply oi.. i hope kinsa nakasabot ani matandog sad gamay.. kay dili lallim baya..., naa ta to lain company (not call center) la lang dawat ang offer kay they choose YOU(the call center) and then.., ingon ana.on ra ninyo pag.evaluate..., contract daw nya 2 weeks ra.. atay oi... asa mo ana.., with pay lagi ang training but then, ma dawat sad nimo kung makapasar ka sa training nya kung dili, awww thank you nalang..., you can apply again after three to 6 months... ... what the!!!!!

[mr.suavi]

2weeks contract.. lo-oi tawn na oi..
nya 3-6months re apply??

makarma unta ng mga tawhana sa?? hehe.. kanang mohagbong nato.. na no second chance..
samot na ng. mo hagbong og interview or final interview...

og samot na ng mo interview na wai klaru mo interview.. kanang morag walai gana mo hatag og interview...
mag duda nalang ka.. employee ni xa dre hehe..

og kana sang mga hambogero sa ilang englis... daog-daogon lang nin.u ang dli expert ana..

dli tanan mga agents ha.. sa ma igo lang.. hehe..

[krazygal_05]

mao jud... hay naku unsaon nalang.. ambot asa na ta puniton ani ig.human sa training...

2 WEEKS contract?? what the?!!!