CEBU PACIFIC DECEPTION and INEFFICIENCY

[cardo]

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Paka-uwaw lang ning cebu pac, paila lang unsa cla ka greedy, unsay gamit anang ilang "promo" na they can't even honor it. They're just decieving the public.

[JX]

Bumping off is actually very common, in Cebu Pacific. No other low cost airline has a reputation like it.

Trust me, I've taken a lot of other low cost airlines before, but nothing stinks more than CEB.

Why? Because other low cost airlines, no matter how cheap your ticket is, still value the customer. A paid seat is a promised seat.

Kulang na lng nga for every flight, mo hangyo sila nga ang mga barato ug pliti, adto mo sa BAGGAGE COMPARTMENT kay you do not deserve a seat in the cabin.

I am only defending those people who are rejected to board even if they arrived more than one hour before the scheduled ETA, and those people who were poorly treated by the exceptional customer handling skills of the management.

I only take local FOC's because the company Im working only caters international flights, and trust me, bump-offs also happen to jumbo jets..
Personally, as for every FOC, I only pay around 16php tax, and so far I dont think I have experienced feeling that way even after being bumped off..

[MugenRR]

No Industry nor company is perfect, as I still would take retribution unjust..
Ive come to understand that sometimes, rudeness also has its cause and effect.. hehe,
As for considerations, my stand would be on a case to case basis, for the reason that is, its a business, not a charity..

well poor CEB, for all the people who they have wronged who were right in the first place.

It may be a business, sir, but still it is customary to extend consideration to patrons. I believe this airline does not care about its patrons. it only cares about the money. they should always remember that karma is a b***h.

retribution may be unjust, yes, but do you deem what CEB has done to people like TS just?


The argument 'no company is perfect' is not a valid excuse why they treat their patrons like Sh*t.

[joshth]

dapat 2 hours before flight time moarrive na sa airport.. i think policy man na nila daan pud. ?

[JX]

well poor CEB, for all the people who they have wronged who were right in the first place.

It may be a business, sir, but still it is customary to extend consideration to patrons. I believe this airline does not care about its patrons. it only cares about the money. they should always remember that karma is a b***h.

retribution may be unjust, yes, but do you deem what CEB has done to people like TS just?


The argument 'no company is perfect' is not a valid excuse why they treat their patrons like Sh*t.

its all in the contract when you buy a ticket..

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10.1 Check-in

10.1.1 Check-in counters open two hours before departure.

10.1.2 The Airline may refuse to check-in a Passenger and proceed to cancel that Passenger’s confirmed reservation for release to waitlisted passengers if the Passenger fails to show up at the check-in counters at least forty-five minutes before the scheduled departure time of his flight.

8.1 Schedules

8.1.1 Flight times shown in the Itinerary Receipt, in timetables or elsewhere are not guaranteed and may change between the date of reservation and the date of travel.

8.1.2 The Airline may change at any time and from time to time the regular schedule of any flight or postpone a flight to any day other than the scheduled day.

8.1.3 The Airline will exert reasonable efforts to notify the affected Passengers of any change in or postponement of the flight schedule, but the Airline will not be liable in any way for any loss or damage that may occur as a result of any such change or postponement.

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brings memory back when I was still in customer service, where Id have to explain bits and pieces of contracts to irate customers when in fact its their responsibility to know what they're getting themselves into..

anyways, its not my job to defend the company however, I just felt the need to comment about plans to sabotage because with every incident like this, Id miss my meals on time.. hehe, the domino effect..

[emailroy2002]

is this really worst than I though cebu pacific?

i saw the reviews online and its bad.. after reading this thread... i am furious!!!

i am happy i did not went with my friends and cancel our boracay trip.. although we bought 1,200 tickets per head!!!


it sucks!

[trylle]

its all in the contract when you buy a ticket..

---------------------------------------------------------

10.1 Check-in

10.1.1 Check-in counters open two hours before departure.

10.1.2 The Airline may refuse to check-in a Passenger and proceed to cancel that Passenger’s confirmed reservation for release to waitlisted passengers if the Passenger fails to show up at the check-in counters at least forty-five minutes before the scheduled departure time of his flight.

8.1 Schedules

8.1.1 Flight times shown in the Itinerary Receipt, in timetables or elsewhere are not guaranteed and may change between the date of reservation and the date of travel.

8.1.2 The Airline may change at any time and from time to time the regular schedule of any flight or postpone a flight to any day other than the scheduled day.

8.1.3 The Airline will exert reasonable efforts to notify the affected Passengers of any change in or postponement of the flight schedule, but the Airline will not be liable in any way for any loss or damage that may occur as a result of any such change or postponement.

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brings memory back when I was still in customer service, where Id have to explain bits and pieces of contracts to irate customers when in fact its their responsibility to know what they're getting themselves into..

anyways, its not my job to defend the company however, I just felt the need to comment about plans to sabotage because with every incident like this, Id miss my meals on time.. hehe, the domino effect..

sakto jud ka bro, mag libog ko sa uban nga mag cge reklamo nya ila mana sala, ka klaro ana sa contract nga dapat 2 hours before mo check in na. kng taas kau inu pride gani palit mo ug mahalon nga ticket ana raman unta na ka dali.

[JX]

sakto jud ka bro, mag libog ko sa uban nga mag cge reklamo nya ila mana sala, ka klaro ana sa contract nga dapat 2 hours before mo check in na. kng taas kau inu pride gani palit mo ug mahalon nga ticket ana raman unta na ka dali.

exactly.. this one time at T3, when I was at the counter for confirmation of my booking.. I overheard this guy in a suit w/ a bodyguard I think, who just walked in, purchasing an instant ticket for instant flight thats bound for cebu in less than 5 mins, for 2 or 3x the regular fare price.. 10grand plus each, for him and his bodyguard..

[samsungster]

inefficient but still lots of us patronize cz cheaper....

[juleskiboi]

@JX
pardon me sir, i don't understand why you said "it's business, not charity." i know it's business, but asa man ang naka charity part ana? maskin pa ug piso fare ang gi offer sa cebpac, piso ra ba jd imong bayran? i don't think so, dba? naa pd bya other surcharges like fuel for example, so i don't think it's appropriate to label 'charity' if barato ra ang pagka palit sa ticket kay hinagoan baya pd na sa mga naka tayming ug lukat ug promo ticket...the airline MUST honor their contract nga from 2hrs to 45mins before ang check-in time before they start bumping off seats for other people who can pay the full price...unfair pd kaau para sa mga pareha namo nga mangatang lang ug promo para maka larga dba?

IMO ra na nko....peace tanan!