Mass termination in major call center

[LytSlpr]

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From that report, it really makes me feel that Pinoys are being used as "cannon fodder"...I've known about this fact since I was college, but that statement above just underlines that fact...we seem to be "expendable" to some people.

-RODION

The facts and numbers and even beyond of POEA and OWWA will prove that Filipinos are expendable in all nations even in China and Spain who are suppose to be good allies considering...

[Lelouch]

i myself am from wats. i am currently working as an agent under a sepcial project. wala lang mi naapil sa mass termination, because we are performing relatively well. but i've seen a lot of people get terminated, some of whom were friends of mine.

what bobby nalzaro is saying is true. i have seen A LOT of my friends fall. grabe ang politics within the company.

one friend of mine has been with wats for 2 years now. last month, 1 hour before the end of shift, he was called to the HR office, and right there and then he was informed that he was terminated. right on the spot. right then and there. he was asked not to report the following day.

another elderly woman from my previous team has also been with wats for some time. 3 years. she reportedly had 9 children, and she was also terminated on the spot without any previous warning.

i even had friends who got terminated for being absent. but these absences were due mainly to health concerns. they had complete medical records proving they were indeed sick. but still they got terminated.

the fishy thing is, majority of those who got terminated were those who have been with the company from the start, people who earn about Php 900 a day. Fishy.

any more questions about wats from an ordinary agent's point of view? ask me anytime.

[bluefairy]

That is horrible! Diba mo agi man jud na ug progressive discipline, unless kung grave offense na jud? Wala pud mo mo ask sa management nganong na terminate inyong uban kuyog?

Mas maayo pud naa unta mo post dire na kanang na terminate jud kay haron mas claro jud unsa gi ingon sa ila sa HR.

[prakx]

900 a day.. sure sounds fishy jud..
the company might be saving money.. its better for them to hire new ones than having tenured agents.

new agents = less pay
tenured agents = regular agents = more pay

the more regular agents they have in the company, the less earnings they get. so sack the regulars.. welcome new agents.. then only a few of them will be regularize, worse is no one gets regularize.. more beneficial for them cuz they can just hire new agents, train them for a short period of time.. taking advantage on pinoys fast learning abilities.. hihi.

2cents*

[ronna]

900 a day after working with the company for 3 years? that's a whole lot of work...

[Metz]

900 a day.. sure sounds fishy jud..
the company might be saving money.. its better for them to hire new ones than having tenured agents.

new agents = less pay
tenured agents = regular agents = more pay

the more regular agents they have in the company, the less earnings they get. so sack the regulars.. welcome new agents.. then only a few of them will be regularize, worse is no one gets regularize.. more beneficial for them cuz they can just hire new agents, train them for a short period of time.. taking advantage on pinoys fast learning abilities.. hihi.

2cents*

this applies to BPO's who spend cents on training. But for big call centers spending alot on training, dont even think about it. kay lisod mangita ug quality agents.

if you apply in call centers please check ahead of time kung di bana fly by night operation, even if you are in a big call center... just within a month makabalo naman ka sa status sa imong account, performing ba... expanding ba.. or imong account seasonal o wa jud klaro. kung way klaro or bag-o pa nya medyo shaky then just prepare for the worst, you cant blame anyone but yourself if youre not prepared. more often than not, job security sucks wherever you work, kay there are things beyond our control.

if the call center you work for applies seasonal hiring(hiring agents for seasonal demand in sales agents/survey agents, and once sales/need for surveys are expected to drop, i-term na nila ang mga non performing or di na needed na agents). dapat ready nka for termination especially if non performing ka, once the sales/survey season ends.

and this doesnt happen to call centers only.
there are major corporations here who will employ you for a contract of 6 months only. no regularization. and they will just cycle in a new set of employees.

[prakx]

well said.. yosh!..
going abroad is also on contract.. however pay is much more bigger, hihi

[omad]

big, small, fly by night BPO... it doesn't really matter.

if it's a BPO company then there's no such thing as job security.

EVERYBODY who works there are just considered numbers... statistics...

keep that in mind if you're planning to work there or even if you're currently employed by them.

today, tomorrow or the next day, be ready to receive a pink slip.

that's inevitable. just tighten your seat belt and expect those 2 dreaded words: "you're fired".

[Velvett]

fire your employers

[baby_grace]

The BPO industry is one of the giants in providing employment for our citizens. Ever since its boom a decade ago there are already millions of Filipinos employed as call center agents, IT personnels, and management or human resource assistants. Many newly grads want to work in contact centers because of the big offers in salaries and signing bonuses. Because of the good impression on salaries, illegal activities of the operators and management of these call centers are covered. Employees of these call centers are sometimes given unfair treatment and the promises of big salaries are untrue. Working environments are not that okay too because of the demand on the employee to extend working hours during high call volume days but without overtime pays.

The reason why these companies put up branches here in the Philippines is because of the low cost of labor in the Philippines. Yes they provide employment but they should also compensate our workers properly. If there are abuses of these CC to our workers better report it to the labor department or to the NLRC.