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  1. #71

    Default Re: how to build a small call center?


    try this link bro: http://www.mixph.com/2007/10/work-at...line-jobs.html

  2. #72

    Default Re: how to build a small call center?

    How to cook a basic call center business:

    Ingredients:

    a lot of money..
    an accessible space/office
    quality PCs connected to HI SPEED DSL internet provider.
    cubicles
    quality headsets and a Dialer (this is the call center term for VoIP) ex: avaya, Parsec, Strata, etc.
    comfortable chairs, not stools please!
    Aircon!

    boil everything...


    then add

    Government Issued Permits (Business, Mayor's office, Sanitary, BIR etc...)
    Good and REPUTABLE, US based Account. (account is the term used as the product u are selling, servicing, etc...)
    *to verify businesses, simplest way is to check it if its a member of Better Business Bureau, or BBB.


    garnish it

    GOOD QUALITY, well trained AGENTS!
    Good Quality Team leaders/ Management
    Good and Reasonable Pay with Benefits (of course!)



    lastly...

    serve it with LOVE and PASSION...

    (not because u ONLY want to earn money!)



    and there u have it!


  3. #73

    Default Re: how to build a small call center?

    nice tips.."

  4. #74

    Default Re: how to build a small call center?

    Quote Originally Posted by d`monyita
    as long as u have the passion to do something.... then go
    Quote Originally Posted by rambutan

    serve it with LOVE and PASSION...

    (not because u ONLY want to earn money!)
    na...dalwa na kami sabi... nice recipe rambutan

  5. #75

    Default Re: how to build a small call center?

    Quote Originally Posted by rambutan
    How to cook a basic call center business:

    Ingredients:

    a lot of money..
    an accessible space/office
    quality PCs connected to HI SPEED DSL internet provider.
    cubicles
    quality headsets and a Dialer (this is the call center term for VoIP) ex: avaya, Parsec, Strata, etc.
    comfortable chairs, not stools please!
    Aircon!

    boil everything...


    then add

    Government Issued Permits (Business, Mayor's office, Sanitary, BIR etc...)
    Good and REPUTABLE, US based Account. (account is the term used as the product u are selling, servicing, etc...)
    *to verify businesses, simplest way is to check it if its a member of Better Business Bureau, or BBB.


    garnish it

    GOOD QUALITY, well trained AGENTS!
    Good Quality Team leaders/ Management
    Good and Reasonable Pay with Benefits (of course!)



    lastly...

    serve it with LOVE and PASSION...

    (not because u ONLY want to earn money!)



    and there u have it!

    Rambutan, thank you for the recipe. Granted I could probably come up with a 10 seater for a startup in the ingredients, and I could probably get all the permits, licenses and whatever legalities required, how would I get a US based account?

    I heard terms about offloading and backsupport... if you are familiar about these can you please enlighten the poor souls here.

  6. #76

    Default Re: how to build a small call center?

    Quote Originally Posted by budmendz
    Rambutan, thank you for the recipe. Granted I could probably come up with a 10 seater for a startup in the ingredients, and I could probably get all the permits, licenses and whatever legalities required, how would I get a US based account?

    I heard terms about offloading and backsupport... if you are familiar about these can you please enlighten the poor souls here.
    easiest way is to... GOOGLE IT!!! we call it, The FARM.

    search for companies who's looking for some customer support agents/ tech support agents / marketing associates/ sales representatives/email support agents etc.. there's A LOT of companies out there looking for that kind of service..

    now after u have gathered all the basic company info (office numbers, fax, email, CEO),
    nxt thing to do is to contact them..
    call them and Talk to the CEO or the COO, or the person in charge of that issue.
    fax or email them ur company info, or/and all the things they need to know.

    chances of this kind of negotiation ONLY is more or less 40-60%

    to get higher chances of getting them,is to contact them Personally!!
    murag dali na xa cguro sabton and dili na kelangan iexplain pa nko ... hehehe



    weeeeeeeee... ngaon na!!!


  7. #77

    Default Re: how to build a small call center?

    nice info.

  8. #78

    Default Re: I-cafe into Call Center at night (any1 during this)?

    up

  9. #79

    Default Re: how to build a small call center?

    naay mo nabal-an call center na dawat ug part time job? im a regular employee of one call center here in cebu but nahan pud ko mag part time ug lain call center para additional income..

  10. #80

    Default Re: Call Center business... Anyone?

    hmm. open pa ni?

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