Who gets hired and work in a Call Center?

[mr.suavi]

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hey ive applied na sa lexmark, lear and sum other companies and sum software companies sad...
and also sa una.. ni apply pajud ko dra sa lear og ojt.. wala japon ko nakadawat og tawag ana..
ni ojt nalang ko sa pldt.

wala jud ko nakadawat og tawag ana nila kato sa una pa..
naguba nalang akong celpon..

i think ta-as ila requirement for position.. bsan og starter level position lang..
and also i dont have a good track record sa akong tor.

so lisud jud sa ako to get work these days.

and kung mo apply sad ko sa lain job na dli fit sa akong course. mo sulti man na over qualified ko..
what da?? i dont care f over qualified blablabla.. i need work, dont give excuses.

f dli ko nin.u dawaton cuz blablabla. sulti deretso kaysa mo ingun pa tawagan lang ko or emailan. and never i receive emails or hear calls from them.

mai pang convergys. nakadawat dayun ko letter after the interview..
sad thing i failed. and it was a final interview.

sigh.

[RHEO]

Hello to all of you there who'd spare a lil' tme answerig my questions bout call centers... :mrgreen: It's my pleasure then to learn a lot from you guys about that thingamagig.. Once and for all I would like to greet you a Happy New Year to each and every one of us "Cebuanos and Ceuanas".... I'm happy beause you express much of your experience into a call center searching.. Until this time I'm on a search, I hope this coming 2006, I found one. As of this moment forward I'm waiting for a call from Blue Blade Interactve for a training and Calltek, I do hope they gonna call me for the last process which is the final interview. For you guys whoworked for call centers, I certainly need your help. And if it's okay for you please do email me joyohoy_leonardo@yahoo.com or you may text o=inmy mobile number 09276961800. Thank and God Bless............. :mrgreen:

[krazygal_05]

ummm.. lemme just ask u, Y DO U REALLY WANT TO WORK IN A CALL CENTER?Ü i mean like tolstoi is ryt u know, der not the only ones hiring u know.., there are so many opportunities out there...,

lemme tell u sumting, wen i was stil in 4th year college ( 5years man ako kay engineering.. hehehe) i tried applying sa sykes, mga bag.o pa man guro to ang sykes sa una.., la pa to fon interview dritso take exam den kung ka.pasar interview daun.., kaluoy sa diyos naka pasar ko sa xam and interview..., ahehehe.. la lang ko ni padayon...Ü den months before i graduated (this year) i tired applying sa mepz, naka pasar ko den la pud ko padayon sa training.. ahehehe.. den ni apply ko onlyn sa PS den tawagan daun for fon intervw, den exam daun, den final intervw daun, den training daun.., and naka bati lang kay not yet sure paka kung employed ba ka or dili, kay u still need to pass the training before the yreally hire u..Ü

friendly advice, dont focus only on call centers, (even though they offer higher compensations) who knows wat ur luck might be...Ü

[k3nt]

mo abot ra na bai cge lng basa classified ads sa newspapers,internet etc..applyi ku2b sa ma-applyan...ayaw lng cge focus anang mga call centers...

[mr.suavi]

ummm.. lemme just ask u, Y DO U REALLY WANT TO WORK IN A CALL CENTER?Ü i mean like tolstoi is ryt u know, der not the only ones hiring u know.., there are so many opportunities out there...,

lemme tell u sumting, wen i was stil in 4th year college ( 5years man ako kay engineering.. hehehe) i tried applying sa sykes, mga bag.o pa man guro to ang sykes sa una.., la pa to fon interview dritso take exam den kung ka.pasar interview daun.., kaluoy sa diyos naka pasar ko sa xam and interview..., ahehehe.. la lang ko ni padayon...Ü den months before i graduated (this year) i tired applying sa mepz, naka pasar ko den la pud ko padayon sa training.. ahehehe.. den ni apply ko onlyn sa PS den tawagan daun for fon intervw, den exam daun, den final intervw daun, den training daun.., and naka bati lang kay not yet sure paka kung employed ba ka or dili, kay u still need to pass the training before the yreally hire u..Ü

friendly advice, dont focus only on call centers, (even though they offer higher compensations) who knows wat ur luck might be...Ü

waw!!!! koyawa da!!!
makasoya man ka oi...
pirmi raman ka pasar bsan asa ka mo apply..

me.. never been in my life pa na have a chance to pass this interviews.

still luking for my 1st job gihapun.

[digitalsuperman]

maybe you can post ur resume somewhere in this forum.murag naa man thread para ana.maybe some peeps here can help you.

[brian_d]

r

People, anyone can join the call/contact center industry. Minimum requirements include age (19 years and above), single or married, a college grad or undergrad, can be a professional seeking better opportunities, with or without experience who have average to above average communication skills to join the increasing manpower requirement.

While the contact center industry finds that Cebu is running dry of English proficient manpower, other players in the industry refutes this considering the numbers that we can produce and the fact that we speak better English than those in Manila. Cebu alone produces an average of 20,000 graduates per year and we do still have a significant number of english proficient manpower.

The contact center industry will only tell you one thing -- that despite being the education center of the Philippines' South, we are running dry of manpower resource --- and this is due to the lack of english proficient labor pool. This conclusion is based only according to the take-up rates of contact centers with an average of 3% - 5%, that of course boils down to their hiring policies and procedures. Hiring is strigent in contact centers because these guidelines are implemented globally and universal in scope regardless of demographics or area of operation. Yes, we have tried to talk it out with them exploring the possibility of lowering their standards so they can get the numbers they want. But they'll tell you that they cannot compromise the quality or output of their services as these clients have also set their standards. So, having known this, we've explored other areas in consideration of their take-up rates. And oh, you'll be surprised as we've been. It goes beyond the numbers and mere English proficiency. Here are some inputs that will help you understand why it's not easy to get in and why they say Cebu is running dry:

1. AWARENESS -- the BPO/ITES/OUTSOURCING industry of which contact centers are part of, is a relatively premature industry in Cebu. Say, 80% of the populace are unware of the industry in general and the opportunities available for them. Most people are not keen in joining the call center phenomenon because they find the job less gratifying -- people look down on contact center employees with the idea that they are just GLORIFIED TELEPHONE OPERATORS which is totally false by the way! There are great opportunities in a call center --- from agent with an entry level salary of Php 12,000 - Php 20,000 one can became a TL (Team Leader) and so on and so forth.

2. TRADITIONAL JOB OPPORTUNITIES VS NON-TRADITIONAL JOBS --- If you're a nurse, you'll think of nothing else after graduating -- U.S., hospital, clinic; if you're into accounting and finance, it's the Bank; if you're an engineer, you'll end up in MEPZ; if you're into Computer Science/IT, you'll just be a technician. Don't you just agree?! The BPO/ITES/OUTSOURCING industry offers alot of opportunities not only in the contact center industry; there's Computer Graphics and Animation, Medical Transcription, Software Development, Engineering Design Services, Backroom operations in Accounting/Finance. There's even Legal Transcription. The world has become a virtual place because of globalization. I believe it is a matter of embracing it. And you can start by reading this and understanding the industry.

3. WORKSCHED AND IRATE CUSTOMERS -- most people I know are turned off by the concept itself -- "contact/call center" -- as this is where you get bitched or bullshitted around by irate US/European customers at 11 p.m. while your friends are out there partying... Who doesn't need a job?! And most are out there looking for one. The thing is, BEGGARS CAN'T BE CHOOSERS! Everyone would love to have a decent and rewarding job in top corporation, but you even ain't there yet! Since you're still out hunting and haven't found one that would fit your idealism, why not try the call center industry?! It may be stressful, yet rewarding with the pay and the work-play environment being offered. And so what if customers throw hurting words?! It's just typical of us Filipinos to be soooh sensitive about things. It's the same thing if we're in the US or Europe, we'll still end up in the same situation!

4. READINESS/PERSONAL DEVELOPMENT -- i'm no saint. i haven't been good in school either... but there's one thing that kept me going -- INTEREST and that drove me to where I am right now. You guys may be looking for a job right now but don't just go looking. Prepare yourself. Study. Research. Review. Be creative especially with the way you present yourself starting with your RESUMEs. I've gone through ridiculously made resumes -- one said *** : SINGLE!; the other had a picture taken of himself with the CR as his background! And you say you're looking for a job?!!!!! Are you kidding? Resumes of this kind will definitely end up in the BIN. And interviews... Guys, be confident. Don't be afraid. I have those who act so submissive as if in front of a Japanese soldier. Carry yourselves well to increase your chances of being hired.

5. SPEAK ENGLISH -- lets embrace globalization for Filipinos to be globally competitive. We're getting there. And please help advocate this cause by sharing this information to friends.

Well not everyone is willing to work for a call center. That's why despite the potential number of employees employable, wla lang ghapon.

It's true Cebu is nearing saturation, unless ang mga taga Davao/Dgte and all other graduates from other province will flock to Cebu. in Manila gani call centers are pirating agents kay wla na'y makuha nga premier or class A agents. Ang nahubilin are those that needs to be trained intensively which costs a lot of money.

And just to refute your statement, it's not true that people in Cebu speak better English than people from Manila. Kay ngano? Naka-anhi na ka ug Manila and have you heard them speaking in English? Those who came from Ateneo/La Salle/UP/UA & P? Hahay! Another case of Southern arrogance.I thought they same way too (Cebuanos have better English than Manilenos), but guess what? They speak good English like Cebuanos do.

Anyway, good luck na lang sa call industry sa Cebu. But like what other posters have said, there are jobs outside the industry that are just as financially and professionally rewarding.

[indie]

unsa manang southern arrogance dong ?!

[krazygal_05]

naa ta koask sa nu... kinsa naa script or spiels diri? about customer talking to an agent/erep??Ü pwd manga.u?

[tootskie]

southern arrogance?manila has better english than cebu?example nimo is ang mga taga ateneo,la salle and ua&p?ngano wah na pud nimo giapil ang up?san beda?ug uban pa?

u have to understand that we are talking bout numbers here,numbers that would want to work in the bpo industry and trust me,majority of the schools that you have mentioned would not like to work in the industry right now..not if they started in the agent level..majority of english speaking cebuanos DO speak better english compared to our Manila counterparts simply because they(we) have a neutral accent compared to them since they intend to carry the tagalog accent when they speak(trust me,i should know,my cousins are all from manila) even the manileno's acknowledge that..

bottom line,if you want to work in the industry,just polish ur engllish and bring ur balls,that would help....