wai recibo

[high_heels]

---

Simple ra na bro....

According to DTI, any original receipt provided by the seller to the buyer is a binding legal document already. Now di gyud na ninyo makuha ang resibo from the HK supplier because that is between the distributor (HK Seller) to the local reseller (The Ayala store).

Therefore, it is not your fault that the receipt you provided to iphone is not recognized. It is the sole obligation of your seller (the Ayala Store) to provide sufficient proof of purchase that will grant any repair or unit replacement.

In this scenario, best if you tell them that they are going against the DTI consumer acts law and if the seller (Ayala Store) cannot provide such proof or if they will not issue the replacement themselves then you can lodge a formal complaint against them through DTI.

Another tip, for iphone or any other technology based products (HP, IBM, Samsung, etc...) from what I know these brands has a list of AUTHORIZED RESELLERS and DISTRIBUTORS. Sa imong case TS, the Ayala Seller might not be an authorized seller for iphone (possibly this could fall under the black market).

So going back, if the iphone service center does not recognize your receipt then by means you go back to your AYALA SELLER and DEMAND that they do the unit replacement as their internal process.

[jude86]

question lang ts.
naa ra ang recibo nimo ts sa store sa?
ang wala ang recebo sa store to supplier? so sala sa store?

[P-Chan]

Simple ra na bro....

According to DTI, any original receipt provided by the seller to the buyer is a binding legal document already. Now di gyud na ninyo makuha ang resibo from the HK supplier because that is between the distributor (HK Seller) to the local reseller (The Ayala store).

Therefore, it is not your fault that the receipt you provided to iphone is not recognized. It is the sole obligation of your seller (the Ayala Store) to provide sufficient proof of purchase that will grant any repair or unit replacement.

In this scenario, best if you tell them that they are going against the DTI consumer acts law and if the seller (Ayala Store) cannot provide such proof or if they will not issue the replacement themselves then you can lodge a formal complaint against them through DTI.

Another tip, for iphone or any other technology based products (HP, IBM, Samsung, etc...) from what I know these brands has a list of AUTHORIZED RESELLERS and DISTRIBUTORS. Sa imong case TS, the Ayala Seller might not be an authorized seller for iphone (possibly this could fall under the black market).

So going back, if the iphone service center does not recognize your receipt then by means you go back to your AYALA SELLER and DEMAND that they do the unit replacement as their internal process.

@high_hill: thank you!

mahug diay ug gray market na nga store inyong gpalitan?

yup ana gud ang mo gawas

kapoyan man na sila ug pangita sa copy sa imong resibo ky para unta magamit nimo for warranty, mao nga mangita gyud na sila sa resibo. suway ko ani sauna, wa kaabti ug 1 wk, nya nawagtang man ang resibo, wa gyud mailisi.

so unsa inyu gi buhat?

question lang ts.
naa ra ang recibo nimo ts sa store sa?
ang wala ang recebo sa store to supplier? so sala sa store?

nag thumbs up na gud ang offical apple (in HK) for a replacement just need the recibo para ma replace.. okay ra man unta if ila(the store) i.replace sa unit pero di man sila mo dawat ug replacement... so when they say "warranty" unsa pasabot gud ana?

[paintableguy]

mao pud ni naka hasol lagi kung mo claim ka ug warranty kay daghan pa kaaug kuskus balungos

[silent-kill]

TS, onsa na update ani? di naka dapat mo diritso ad2 sa HK. dapat imong seller na ang mo buhat ana. kong under warranty pa dapat sila magpa repair ana or i replace nila ang unit.

[DEMONOCIETY]

mao ny nakalisod sa gray market ang hong kong are known to many unreliable shop ang naka at*y pa jud ky ilang banner sa ilang streamer ky ibutang nga authorize dealer daw pero inig search sa official web dili diay! mao na ayaw jud mo pailad bisan unsa pana ka genuine nga gadget basta backdoor tirada gray market jud na, ty jud ang gigasto.

[mio]

Tsk tsk. Mayta na sulbad nah ni.

[P-Chan]

will update next week unsa ma happen

[DEMONOCIETY]

Tsk tsk. Mayta na sulbad nah ni.

very sad! widely operated pa ang mga gray market sa hong kong for over centuries d ka basta2x maka stop ana and many people still supporting it specially katong mga OFW nga dha ra kutob ilang panggasto, lisod.

[grindlock83]

mura inserted man cguro na ang warranty card sa manuals...