
Originally Posted by
ognadrol
seems like tanan comments sa wheelers kay nindot.
Let me share an experience, hopefully makita ni sa mgmt sa wheelers and mausab ang dapat mausab.
2 times na me nitawag for help from them and unfortunately walay available tow truck to service us.
First time: Naguba ang clutch sa akong office mate. sportage na black. Stop me dapit sa SM. Tawag me sa wheelers for assistance. Magpa-tow me padung shop sa reclamation since mao na kinaduolan na shop. Gitubag me na naa daw sila servicesan and mga 6pm pa pwde. lols.. sige ibilin lang sa sa tunga sa road ang sakyanan balikon lang later hahaha. FAILED!
Second time: ME! Last monday, 11-22-10. Nahurot akong battery sa M.J Cuenco man siguro to na lugar mga 8am, gisugo nako ang taga office na tawagan ang wheelers, kay sun ra akong loaded na mobile phone. globe man siguro to ilang mobile number. Ang naka tubag, murag suko daw kay mag pa tabang me, nya busy daw sila ato na adlaw. [unsay labot namo kung busy sila? we paid for the service right?] although cheap lang ang bayad still dapat mu comply sila sa agreement namo.
To make things short. Mao ni akong gustong e-point out sa mgmt sa wheeler kung nag basa sya ani.
Commitment sa service. I know that you're doing your best para maka serve sa tanan, but it's just not enough. Sige mo dawat ug member dapat sige sad mo dugang service tow trucks. if not pwede siguro bisag tao inyong ipadala for problems like jump start para maka assist. 700 is small but its still something. Please look at this as an eye opener para mas mu nindot ang service ninyo wheelers.
Hope maka help akong post.
Thanks.
By the way, nag duha duha na akong office kung mag pa renew pa siya sa wheelers after sa subsequent incidents. Usa ra sya ka tao pero his experience with wheelers can and will affect your business.
too bad to hear.... yup its really disappointing, before when I ask for jumpstart it will take a while usa sla maabot mga around 1hr (ayala) so when its happens to 2nd time ill just ask the gaurds for a push,,,, maybe nagkadaghan ila members but limited ila tawo