Who gets hired and work in a Call Center?

[tinchie]

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ako

PS - 1 time phone interview ra jud kutob

convergys - 1 time... third exam ra ko nahagbong katong maminaw ka sa phone then repeat ang gi-ingon mao ra to... ang pinakasayon na test unta... sus sayang!!

[xyberblue]

ako wla pa jud swerti anang call center oi. cge lang ko kahagbong...

share ko ha?? OT ba kaha ni xa??..

akong misadventures sa callcenter hunting.

PS - about 4-5 times na cguro(lost count na) ko ge pre interview. kassagaran is fon interview, ka isa ra sa 1on1 interview.. wla jud koi swerte.. ara ra jud ko kotob. wla pa jud ko ka exam.

etel - about 4-5 times nasad cguro(lost count na) ko ge interview. all wer fon interview. wla pa jud ko ka exam.

calltek - one tym palang. na fail ko sa exam. ;(

convergies - 2 tyms pa. 1st nako failed ko dayun pre-interview 1on1, sa 2nd tym kai naka-abot ko sa final interview. c mam kaye ang ga interview nako.. i failed after dat. ;(

touch asia - 1 tym pa. nahagbong ko sa pre-interview 1on1.

western wats - 2 tyms, 1st was failed ko sa fon interview.. nya ang 2nd tym was failed ko sa 1on1 interview.

sykes - 2tyms na. 1st.failed ko sa pre-interview sa job fair sa ayala, den sa 2nd tym nako was na failed ko sa exam. ;(

1&1 - naka interview nako kaisa. wla ko kabaw f matawagan pako nila. say nila na 2-3 weeks daw ko maghuwat. morag ni lapas naman cguro na?? nahagbong nasd cguro ko sa interview...


ta-as na kau ko og track record sa?? world guiness record naman cguro ko ni akoa??
napa mo nahibaw.an na callcenter la-in?? kai ako sad applyan.. pra mapakyaw jud nako tanan..

dli man lang sad callcenter ako ge applyan.. naa pud daghan lain na dli callcenter pro same results lang japon...


uhmmm.. dli nako fresh graduate cuz 7months namn gud nilipas na ni graduate ko..
suggest mo beh. unsa ako buhaton..
wla pajud koi work experience.. OJT ra jud.

Bro, try apply sa mga MEPZ nga company bro... bacn dha diay imo swerte...

[brian_d]

Try taking up short courses, kanang preparatory for call center. para ma improve ang english and you'll be more confident when you speak the language. Also try to read, watch and listen to English language movies, t.v. show.

Try sad other industries, dili ra man call center naa'y opening.

Good luck!

[tolstoi]

mr.suave..bro look religiously in sunday's newspaper..apply lang kutob sa ma-applyan..don't lose hope..nya pakapini sad ug prayers :mrgreen:

[TAFT I.T. Zone]

People, anyone can join the call/contact center industry. Minimum requirements include age (19 years and above), single or married, a college grad or undergrad, can be a professional seeking better opportunities, with or without experience who have average to above average communication skills to join the increasing manpower requirement.

While the contact center industry finds that Cebu is running dry of English proficient manpower, other players in the industry refutes this considering the numbers that we can produce and the fact that we speak better English than those in Manila. Cebu alone produces an average of 20,000 graduates per year and we do still have a significant number of english proficient manpower.

The contact center industry will only tell you one thing -- that despite being the education center of the Philippines' South, we are running dry of manpower resource --- and this is due to the lack of english proficient labor pool. This conclusion is based only according to the take-up rates of contact centers with an average of 3% - 5%, that of course boils down to their hiring policies and procedures. Hiring is strigent in contact centers because these guidelines are implemented globally and universal in scope regardless of demographics or area of operation. Yes, we have tried to talk it out with them exploring the possibility of lowering their standards so they can get the numbers they want. But they'll tell you that they cannot compromise the quality or output of their services as these clients have also set their standards. So, having known this, we've explored other areas in consideration of their take-up rates. And oh, you'll be surprised as we've been. It goes beyond the numbers and mere English proficiency. Here are some inputs that will help you understand why it's not easy to get in and why they say Cebu is running dry:

1. AWARENESS -- the BPO/ITES/OUTSOURCING industry of which contact centers are part of, is a relatively premature industry in Cebu. Say, 80% of the populace are unware of the industry in general and the opportunities available for them. Most people are not keen in joining the call center phenomenon because they find the job less gratifying -- people look down on contact center employees with the idea that they are just GLORIFIED TELEPHONE OPERATORS which is totally false by the way! There are great opportunities in a call center --- from agent with an entry level salary of Php 12,000 - Php 20,000 one can became a TL (Team Leader) and so on and so forth.

2. TRADITIONAL JOB OPPORTUNITIES VS NON-TRADITIONAL JOBS --- If you're a nurse, you'll think of nothing else after graduating -- U.S., hospital, clinic; if you're into accounting and finance, it's the Bank; if you're an engineer, you'll end up in MEPZ; if you're into Computer Science/IT, you'll just be a technician. Don't you just agree?! The BPO/ITES/OUTSOURCING industry offers alot of opportunities not only in the contact center industry; there's Computer Graphics and Animation, Medical Transcription, Software Development, Engineering Design Services, Backroom operations in Accounting/Finance. There's even Legal Transcription. The world has become a virtual place because of globalization. I believe it is a matter of embracing it. And you can start by reading this and understanding the industry.

3. WORKSCHED AND IRATE CUSTOMERS -- most people I know are turned off by the concept itself -- "contact/call center" -- as this is where you get bitched or bullshitted around by irate US/European customers at 11 p.m. while your friends are out there partying... Who doesn't need a job?! And most are out there looking for one. The thing is, BEGGARS CAN'T BE CHOOSERS! Everyone would love to have a decent and rewarding job in top corporation, but you even ain't there yet! Since you're still out hunting and haven't found one that would fit your idealism, why not try the call center industry?! It may be stressful, yet rewarding with the pay and the work-play environment being offered. And so what if customers throw hurting words?! It's just typical of us Filipinos to be soooh sensitive about things. It's the same thing if we're in the US or Europe, we'll still end up in the same situation!

4. READINESS/PERSONAL DEVELOPMENT -- i'm no saint. i haven't been good in school either... but there's one thing that kept me going -- INTEREST and that drove me to where I am right now. You guys may be looking for a job right now but don't just go looking. Prepare yourself. Study. Research. Review. Be creative especially with the way you present yourself starting with your RESUMEs. I've gone through ridiculously made resumes -- one said *** : SINGLE!; the other had a picture taken of himself with the CR as his background! And you say you're looking for a job?!!!!! Are you kidding? Resumes of this kind will definitely end up in the BIN. And interviews... Guys, be confident. Don't be afraid. I have those who act so submissive as if in front of a Japanese soldier. Carry yourselves well to increase your chances of being hired.

5. SPEAK ENGLISH -- lets embrace globalization for Filipinos to be globally competitive. We're getting there. And please help advocate this cause by sharing this information to friends.

[chocomai]

speak better english. that is your only weapon in this kind of work.

speak and comprehend better english.

practice speaking. be confident

[chygurl]

excellent English communication skills is the key. just keep trying. :mrgreen:

[indie]

nice input TAFT....

[mr.suavi]

i luv callcenter but callcenter does not luv me.. hehe.. pro im still tryng to get in.. maybe soon.. i will bcum an agent or sumtin..

im maybe not that gud in terms of speaking the language. but im willing to learn.. but still its very hard.. i even envied sum pips were they were able to get in but after sumtym they just want to quit cuz of the hectic schedule or sum other reasons..

eeerrrr...
i always fail these interviews. f not, the exams...

how can one be confident enough or have self-esteem upon facing the bigpips, the interviewers..

and also the sad thing is.. once u fail, youll have to wait for 3-6months to re apply..
thats too long... speciali for pips lyk me hu r jobless..

im still even luking for my first job.. when will that cum??

[k3nt]

bai dli ra man cguro call center ang nag job hiring...naa may daghan dha na dli call center
labaw na sa IT na field..try d i ka apply like adtx system, alliance, lear, lexmark etc...

uban employee sa call center bya kay gihimo lng na nila as temporary job, as supply sa ilang mga luho etc...
mao btw cge hiring mga call center kay daghan man mo resign for some reason
pero mostly kay gi career ang call center tungod sa compensation

wala ko nag daot sa mga call center ha...mao lng ni ubang mga comments sa mga kaila nako taga call center