Y man ang mga callcenters strikto sila sa 2nd yr college policy?

[scionrazer]

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I understand that it is a "RULE" per se, but it's a rather lousy rule--in its own way. Kung maayo ka mo.English, this should be one of the things you look for. Hence, "call"center. Meaning, you'll be on the phone talking to Americans/English-speaking nationals over the phone. In which case, your education level really doesn't have that much bearing. I'm sorry, but most graduates nowadays are lousy in English. Sorry mga brod, nagsulti ra ko sa tinuod. Unsa man diay puhunan sa call center? Diba laway og kakuwang sa tog man?

Lain pa, ang mga clients ninyo mga Americans/English-speaking nationals, and yet inyong standards mas taas pa sa ilaha Huna2x.a, sa America, a 16-yr old high school student can work at a bank. Gets mo? If naa kay "skill" og "capabilities", mao nay angay ipalabi. Dili ng yam.iran ra ka tungod kay "ay, naa man kay back subject sir. Tiwas lang sah og skwela." But I challenge HR/Recruitment people to go above and beyond, think outside the box and hire people from a more logical aspect.

Technical bias raman tingali au ng di nimo pa.trabahuon ang taw tungod kay 2nd year ra intawn siya. Para mas makatabang mo sa "unemployment problem", make it a college level requirement na lang para mas daghan mo og choices, and then didto ninyo i.sift og maayo sa level of fluency in English, rapport skills, sentence contruction, Emotional Quotient og at least computer savvy.

I rest my case.

[scionrazer]

Ang ako lang ani kay: IF kaya sa taw nga buhaton ang trabaho, willing a person mo.trabaho for that position og naa jud siya'y abilidad nga kinahanglan sa trabaho, then why are you stopping him from getting the job?

And my message sa katong nag.start ani nga thread: Bai, ani nalang kaloykalooy, mo.ask gani sila nga "did you complete at least 2 years of college?" Tandu.i nalang and say YES. Kay pustaan pa, kanang mga companya nga nangita og 2nd year college with no backsubject jud, at least 20 or 30% of their undergrads there have back subjects. Swerte2x ra pud nimo. Say YES to the question, nya perform nalang jud to the best of your abilities once naa naka sa training or sa floor, if they found out that you lied by that time then makita nila imo dedication sa job, I don't think nga moduol sila nimo nga "Sorry Kaloy, you are our top agent but guess what? we just found out that you actually have back subjects based on the TOR you have submitted to us. We apologize for the convenience but you may vacate the premises and pack your belongings from your locker." I don't think they will be like that. Unless mga heartless na lang jud ang mga HR nila.

[DeathSpecs]

I think I might have the answer about the topic. And I would guess that these call centers are mostly from North America. One reasons why they have a second year college policy down there because of the labor policy. From what I read from the qualifications, you need to be a HS grad and at least 18 years old. A second year college in the philippines is equivalent to a HS grad here in the north america. And they cant hire a 16 year old in the call center because its against the child labor policy. They can still work but only part time or Day Time shifts or summer jobs.

[christa]

[QUOTE=ampaG;5309157]bitaw ani na xa....

2nd year kay:
1. usa na xa sa daghan kaayo nga ways na makita nmu ang COMMITMENT ug MATURITY sa tao (tricky noh? but dli na nko idisscuss kay kapoi ug type ug telenovela); though mkaingon sad ka ka, unsaon na lng kung la najud wawart i eskwela, meaning immature and alay commitment hai...

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i agree with this.. taking it from the company's point of view.. naa jud ni difference.
i dont think its meant to be discriminating..

at first look, it may not show much of a difference but during the training period..it will show a lot..
attitude wise and knowledge wise..

well, its also a valid argument na kung gnhn jd ang taw kay molihok man jd na ba.. nya makat-unan man ang mga butang ba..
but then not all people think alike..so to safeguard the interests of the companies, they came up with this qualification.So that they will be "assured" that the people they hire have more or less the same foundation.. and in this case, at least 2 years in college..

[scionrazer]

@christa: Point taken. But since not all people think alike, some HR/Recruitment peeps should be able to think for themselves and decide for themselves that "hey, u know what? even though this guy/gal has less than the required educational churva, this person has potential. I'll give this guy/gal a chance." Some "RULE"s are meant to be broken.

and oh, that's just lame that because highschool grads in the States are 18 yrs old, then they would have to relay that as an 18 yr old here in Cebu (Therefore a 2nd year student in college). But then again, not all 2nd year college students are 18...and not all 18 year olds are 2nd year college students. If they're gonna base it on age, then base it on age and not the educational level in relation to the age.

Those requirements set forth by the clients are guides, a flowchart of sorts, NOT a means of REstriction. Where are have the days gone wherein EXPERIENCE was the core of a company or a workforce. Training? Attitude? Knowledge? you're saying a graduate or 2nd yr with no backsubjects is going to fare much better than someone that missed, say, a semester of his/her 2nd year in college?

I still feel and think that if a person is suited for the job, can do the job perfectly, shows enthusiasm about working...then those should be factors to consider. Heck, the moment I said "back subject", that lady interviewer just told me "We don't want to waste our time, we don't want to waste yours." And dili lang sa panaway ha, but the two other people with me that day sa interview could barely speak straight English, but yeah mao lagi, mga Engineer, mga Management graduates. They didn't even bother to check my experiences and skills. As if I was some kind of "lost" kid. Tsk tsk.

I've yet to find a call center that is more concerned about your "Skills" and "Experience" rather than the "prestige" of having agents with "high" levels of education. Hey, education is important, but experience and skills should be on higher priority. And another thing, if someone has been hired by a call center, then another call center should be able to hire you too. It's the same industry, the same type of job, you pick up a phone, you answer it, you solve the problem, end of call.

If they really want to put a "standard" on things, then they (the government) should come up with some sort of "call-center license" or "licensed call center agent"...that's if you really wanna standardize the industry or the "profession". It should be an exam of some sorts, with minor requirements like being 18 yrs of age, and at least in College level. As long as you pass the exams and completed what is needed, then u get your license and then u can apply for call center work, and then, base the hiring process on tenure, experience and achievements/skills. I think that would be a much better way of doing things.

[DeathSpecs]

@scionrazer: From what I've seen and experienced, companies will prioritize candidates that have the right or required education to the entry level position. It doesnt matter that you have the skills and/ or experiences, but without a diploma or a certification, they wont hire you. This is because that if there is something wrong or happened in the company, your diploma will back you up. Think, why do you need a driver's license before you can drive a vehicle? No matter how good you are in driving a car or bike, without a license the law will forbid you.

[scionrazer]

So you're telling me that "education" is the "license" to be in a call center? I find that rather odd and totally unrelated. Nakasulti ra mo ana kay mga graduates mo. Pa.garbohay raman ng ing.anang styla.

[xhawise24]

di nlng ko mo puno....haha!
naa man point ang tanan..lain2x jud ug point of view..depende rna sa taw..

[jebz]

So you're telling me that "education" is the "license" to be in a call center? I find that rather odd and totally unrelated. Nakasulti ra mo ana kay mga graduates mo. Pa.garbohay raman ng ing.anang styla.

Having a college degree is like a having an international drivers license wherein you can drive anywhere in the world. Sakit lang paminawon that some/most call centers prefer applicants with a college degree that would prove that he/she is a professional and deserving enough to work in the company.

[scionrazer]

Hmmm...the reason I'm saying it's rather odd, my friend, that a college degree is valuable in this respect is because the people (clients) are Americans, of which 78% or so are NOT graduates. 80% of people there don't go to college. An even higher statistic than that, can't read, write, spell or didn't finish high school.

you're saying it with pride as if you're actually working in the "Field" that you graduated from. Please, no one is better than the other. Sa skills and experience ra gihapon na dag.on. But I think it's just a mere facade on the call center's part para "humot" sila tan.awon sa mga clients.