MOD please delete this thread

[darkwing]

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tan-awa lang email, hangtud karon cge gihapon putol putol, basin natugpahan ug lamok ang ilang station, mao na cge lang ka ping timeout. Ganiha sad tawag ko kay naputol for 10 mins. wala gyud nitubag na tech support




Dear Mr. XXXXXX,

Thank you for sending an email with regards to your complaint with our services.As we checked the base station where you are currently homed to it is ok as well as the AP's. Your concern is being escalated for further evaluation.

Thank you for your continued patronage of Meridian Telekoms/Smart Wifi.

Regards,
Technical Support Department

XXXXXX wrote:

Hi, is the technical activity still on-going? I'm having this problem just today, my account no is XXXX

Reply from 203.87.128.3: bytes=32 time=36ms TTL=61
Reply from 203.87.128.3: bytes=32 time=34ms TTL=61
Reply from 203.87.128.3: bytes=32 time=38ms TTL=61
Reply from 203.87.128.3: bytes=32 time=32ms TTL=61
Request timed out.
Request timed out.
Reply from 203.87.128.3: bytes=32 time=39ms TTL=61
Reply from 203.87.128.3: bytes=32 time=35ms TTL=61
Reply from 203.87.128.3: bytes=32 time=31ms TTL=61
Reply from 203.87.128.3: bytes=32 time=37ms TTL=61
Reply from 203.87.128.3: bytes=32 time=33ms TTL=61
Request timed out.
Reply from 203.87.128.3: bytes=32 time=38ms TTL=61
Reply from 203.87.128.3: bytes=32 time=34ms TTL=61
Reply from 203.87.128.3: bytes=32 time=35ms TTL=61
Reply from 203.87.128.3: bytes=32 time=36ms TTL=61
Reply from 203.87.128.3: bytes=32 time=34ms TTL=61
Reply from 203.87.128.3: bytes=32 time=35ms TTL=61
Reply from 203.87.128.3: bytes=32 time=34ms TTL=61
Request timed out.
Reply from 203.87.128.3: bytes=32 time=41ms TTL=61
Request timed out.
Reply from 203.87.128.3: bytes=32 time=40ms TTL=61
Reply from 203.87.128.3: bytes=32 time=38ms TTL=61


From: Technical Support Department <tech_support@meridiantelekoms.com>
To: "XXXXXXXXXX" <XXXXXXX@msn.com>
CC: customer_service@meridian.ph, Tech Support Group <tech_support@meridiantelekoms.com>
Subject: Mr. XXXXX
Date: Wed, 08 Feb 2006 11:00:16 +0800

Dear Mr. XXXXX,

We are sorry for the inconvenience that your experiencing with our services.

There is an ongoing technical activity in the base station where you are
currently homed to. Rest assured that we will inform you when the said
activity is finished.

Thank you for your continued patronage of Meridian Telekoms/Smart Wifi.

Regards,
Technical Support Department

[graz]

a~!!! may gani ka darkwing.. 1 to 2 ra ang imong timeout.... ang ako gyud ky 20-30 timeouts!!! Sa akong pagmonitor, every 3 minutes mwala... saunz!!! kapila ko follow-up sa akong request, parehas ra gyud tubag do!!!

Anyone of you guyz nga nagpataud ug taas-taas nga antenna? 10ft higher? Naa dw kuno bayad P500, mu-ok-ok daw ang connection pag taas ang antenna... but i dont think naa sa atenna ang problema...

[ryan22]

i dont think mo kusog bro bsan unsa pa tngali ka taas.

ako jud atbang ra kaau sa cell site mga 200 meters away ra nya wala jud sagabal putol man gihapon maypa lagi mag dial up kay expected na nga hinay bisan lng unta mu steady lng ug 100kbps bsan nag subscribe ta ug 256kbps pro d jud kaabot swerte na if maka 50kbps+....

mga bro f ok ra ninu submit ta ninu ug letter sa NTC about this pra mag dungan2x ug abot ato mga letter ba sharo dili cla ma alarma...

kay pra ma undang nana ila batiiiiiiiiiiiiiiiiiiiiii kaauuuuuuuuuuuuu nga serbisyo!!!!!!!!!!!

[graz]

sus!! mareeyyaa....

oks kaayo ko anang suggestion nimo, bro... naa koy bro-in-law nga nagwork sa NTC (not OSPAC specifically) ... tan-awon nako unsay ika-advice niya...

[ryan22]

i think pareha ra tanan isp ron ug problema mag cge lng ug dawat ug mga subscriber nya dili daan mag anticipate sa load sa ila network nga dili na d i nila kaya..

quantity man ila g apas dili quality sa ila service.

[ryan22]

naa link sa taas bro pra maka email ta sa NTC.

[darkwing]

bro dili na sa taas sa antenna, amo gani naa na sa water tank dayon naa pa gyud 15ft pole, naka timeout paman gani

[RuSteD]

bro dili na sa taas sa antenna, amo gani naa na sa water tank dayon naa pa gyud 15ft pole, naka timeout paman gani

basin sobra ra kataas bro, mao dli na ma reach sa signal heheheheh btaw it doenst matter kay kung kusog gyud maski asa pa ka ma feel na nimo.Then wla sad mo reklamo.

[Jpacs29]

its not on the antenna, it was on the marketing side and technical side of smart wifi, wala na sila magkasinabot mao na nagkalitse litse ilang serbisyo, dapt befor nila g launch ang project ila sa g studyuhan kung unsa mga consequencies ana kung magkadaghan ang subscriber.... sayang pud kaayo ang smart nga name oist dili diay to smart

[minimouse]

@ graz:

Unsa may update bahin sa NTC?