Truth About Call Centers

[Empyrean - Cebu]

Why is the Career Center thread too congested on topics about call centers and how these agents compete their companies with the rest? Is this already the "best job" for Cebuanos? Is this treated to be the ultimate job that a commoner wants to have?

Truth About Call Centers...

No offense, but I wonder why people praise those working in call centers when in fact this is the easiest job to acquire as compared to hitting a job in big manufacturing, marketing and especially banking companies. This is so evident in their hiring, they can hire people on a half-day process. If you are a college graduate, you should opt for a more rewarding job to a really big non-BPO company. Call centers are for those who only finished 2 years in college or something. That is why in the US, only less than 20 people work in their call centers because it's considered perhaps some kinda lower to a blue-collar job. Here, just to get big bucks (I don't even think 15-20K salary is already big, duh?), agents would ignore the fact that they are working on late-night shifts, answering irate calls form foreigners, facing the computer the whole duration of your duty, etc.

But on the other side of the coin, the call center industry indeed helped the economy of the country. I mean, it's additional tax to the government, it gave rise to higher employment and at least help alleviate the living status of these call center agents' families. It's just that, I hope our college grads would in the long run seek a better job than this. This is not the type of career that is for long-term. This type of job is even good as part-time. Some BPOs must allow college students to join their company to at least help these kids.

I'm not trying to degrade our agents, to those who would negatively react, maybe because you know it's true. My point here is that, there are more jobs that should be discussed in this thread aside from call centers. And here comes some agents (read: s-o-m-e only), feeling superior in how they talk, presenting their company's salary and benefits (when non-BPO companies have even better compensation and benefits), etc. Some might react that big companies do not at all times have job openings, they do you just have to be patient and make sure you qualify. This is an eye-opener to our agents; big companies seldom hire because they only choose the best and the most qualified. This is a reality about call centers that we shouldn't be mad of, but instead something we should think about again.

[cardwell164]

Why is the Career Center thread too congested on topics about call centers and how these agents compete their companies with the rest? Is this already the "best job" for Cebuanos? Is this treated to be the ultimate job that a commoner wants to have?

Truth About Call Centers...

No offense, but I wonder why people praise those working in call centers when in fact this is the easiest job to acquire as compared to hitting a job in big manufacturing, marketing and especially banking companies. This is so evident in their hiring, they can hire people on a half-day process. If you are a college graduate, you should opt for a more rewarding job to a really big non-BPO company. Call centers are for those who only finished 2 years in college or something. That is why in the US, only less than 20 people work in their call centers because it's considered perhaps some kinda lower to a blue-collar job. Here, just to get big bucks (I don't even think 15-20K salary is already big, duh?), agents would ignore the fact that they are working on late-night shifts, answering irate calls form foreigners, facing the computer the whole duration of your duty, etc.

But on the other side of the coin, the call center industry indeed helped the economy of the country. I mean, it's additional tax to the government, it gave rise to higher employment and at least help alleviate the living status of these call center agents' families. It's just that, I hope our college grads would in the long run seek a better job than this. This is not the type of career that is for long-term. This type of job is even good as part-time. Some BPOs must allow college students to join their company to at least help these kids.

I'm not trying to degrade our agents, to those who would negatively react, maybe because you know it's true. My point here is that, there are more jobs that should be discussed in this thread aside from call centers. And here comes some agents (read: s-o-m-e only), feeling superior in how they talk, presenting their company's salary and benefits (when non-BPO companies have even better compensation and benefits), etc. Some might react that big companies do not at all times have job openings, they do you just have to be patient and make sure you qualify. This is an eye-opener to our agents; big companies seldom hire because they only choose the best and the most qualified. This is a reality about call centers that we shouldn't be mad of, but instead something we should think about again.

i get ur point maam, pero mao ra man sayon sudlan gud labi na fresh grads, bsag pang experience lng bah. and there are a lot of things u can learn from this job. im an IT fresh grad and im currently employed as Tech Support in a BPO company, im not planning to stay here for the rest of my life, this is not the kind of career i want to have. for me its just a stepping stone to my career path. ma apply man sad ako course diri although dili jud entirely tanan na imo gi skwelahan. sa technical skills ma apply jud nuon nimo diri

[yuyorih]

ang sa akoa lng masulti is maybe makapasar dayon ka sa callcenter if naa nimo ang 1st requirement : Excellent sa pag-iningles pro some callcenters would hire you kahit medyo baluktot ang imo iningles basta they knew na pwede ka ma-train.
Sa akoa opinion is taas ang salary sa nagwork ug callcenter kasi it is NOT an easy job. Many people would say nga sayon ra kaau na job sa callcenter, balik2x ra na, answer lng ka sa phone, human na...
Pero i tell you, ang pinakalisod i-deal is ang mga tao, esp lain-lain gud ta, how much more mga foreigner people. Oki lng unta kung permi kamao morespect ang caller sa agent, pro dili eh, daghan pa gani nila ang shagitan ka, insultoon ka etc... and which is very hard to handle. Nya dili gud pwede mo-fight back ang agents, ang ila permi is stay calm and i-pacify ang caller, maski unsa kalagot nimo, stay calm gihapon. Di kaha ta atakihon sa kasing2x ani? hehe Mao daghan agents ang manghilak, ang madepressed, esp if madib-dib nila ang nahitabo or gisulti sa caller. Kaya depende lng jud na sa tao. Mao if dili mo oki sa callcenter, then it is not the right job for you.

Regarding sa mga bosses na nasa callcenters, yes daghan kaau nga feeling kinsa na sila pero not just in callcenter.

and kanang giingon dinhi na mga crab mentality, mga gays, mga plastic na tao, mga unsa pa na dinha, mga minyo magkabit2x buwagan dayon ang mga asawa or bana,.... dili lng na sa callcenters.... maski asa ka naa na...
Way back 1950+, according sa akoa GINIKANAN ha dili ako hehehe bata pa ko , napag-usapan nila yung boss nila before nga naay kabit etc... they were in National company nagwork. Dako kaau na nga company sa una pero still naa japon mga bati.

Before, when I was in abroad sa usa ka manufacturing pa rin, mga pilipino didto ay sus! grabe! tanang bati naa didto jud! though hindi ko nilalahat ha.
and also when i was in mepz, sa manufacturing, lst year 2004, ay pagkadaghang tomboy nga nag-uyab uyab, mga minyo nga naay kabit, mga tao nga plastic kaau.

What i am trying to say here is dili lng sa callcenters nimo makita ang mga bati nga gipanglista dinhi na thread, maski asa ni sya

Before unta mosulti mo-declare ang uban, i hope naka-experience sila work in a callcenter, in a manufacturing firms, not just in one company, but mas maau if daghan aron macompare jud nimo ba.

Thankful na lng kita tanan kay dagko pud ang natabang sa callcenters dinhi sa atoang bansa. Maski college level nga tao or high school grad ay pwede makatrabaho and makareceive ug sakto nga salary. Dako kaau na nga tabang sa ila pamilya ug sa ila kaugalingon esp those people who dream to go back to school.

[bLoody_sanctuary]

post dyun link pra ma check ang source hahhaha

[bLoody_sanctuary]

funny ang post wa ko ka get over hahahaha. bitteran ang show ani na rep .. LOLS.

[real_matrix24]

Unsay makadrain ug utok... unless kung taas kag position sa call center... pero kung agent ra ka.. makadrain diay nag utok if tig tubag ka sa telepono...? wala man gani na nadrain ang utok sa mga kargador nga tibook adlaw ga-arsa.. kay na drain na daan...

[real_matrix24]

Fact No. 2: The call center industry is the breeding ground for “college bosses.”

Undergrads Bosses nuun

[scytheb_2501]

ako masulti lng ky ang office nga naay dghan bayot bati jd nah.. unfortunately dghan ni sa call centers.. kusog kaau nang mga bayot ug suya2x

[iwantmyboyfriend]

Fact No. 2: The call center industry is the breeding ground for “college bosses.”

Undergrads Bosses nuun

mas maau. not because you have that diploma doesn't guarantee you will be efficient in your work.
so what if mang hire sila ug undergrad?
they will hire and promote ANYBODY who can do the job better than you.

Unsay makadrain ug utok... unless kung taas kag position sa call center... pero kung agent ra ka.. makadrain diay nag utok if tig tubag ka sa telepono...? wala man gani na nadrain ang utok sa mga kargador nga tibook adlaw ga-arsa.. kay na drain na daan...

unsa? gi laliman ka ug tubag ug telephone?
suwayi unya pag tudlo unsaon pag reformat ug computer over the phone sa usa ka ordinary na amerkano.. tanawon nato ug dli ba ka mag hilak sa imong mama..

Why is the Career Center thread too congested on topics about call centers and how these agents compete their companies with the rest? Is this already the "best job" for Cebuanos? Is this treated to be the ultimate job that a commoner wants to have?

Truth About Call Centers...

No offense, but I wonder why people praise those working in call centers when in fact this is the easiest job to acquire as compared to hitting a job in big manufacturing, marketing and especially banking companies. This is so evident in their hiring, they can hire people on a half-day process. If you are a college graduate, you should opt for a more rewarding job to a really big non-BPO company. Call centers are for those who only finished 2 years in college or something. That is why in the US, only less than 20 people work in their call centers because it's considered perhaps some kinda lower to a blue-collar job. Here, just to get big bucks (I don't even think 15-20K salary is already big, duh?), agents would ignore the fact that they are working on late-night shifts, answering irate calls form foreigners, facing the computer the whole duration of your duty, etc.

But on the other side of the coin, the call center industry indeed helped the economy of the country. I mean, it's additional tax to the government, it gave rise to higher employment and at least help alleviate the living status of these call center agents' families. It's just that, I hope our college grads would in the long run seek a better job than this. This is not the type of career that is for long-term. This type of job is even good as part-time. Some BPOs must allow college students to join their company to at least help these kids.

I'm not trying to degrade our agents, to those who would negatively react, maybe because you know it's true. My point here is that, there are more jobs that should be discussed in this thread aside from call centers. And here comes some agents (read: s-o-m-e only), feeling superior in how they talk, presenting their company's salary and benefits (when non-BPO companies have even better compensation and benefits), etc. Some might react that big companies do not at all times have job openings, they do you just have to be patient and make sure you qualify. This is an eye-opener to our agents; big companies seldom hire because they only choose the best and the most qualified. This is a reality about call centers that we shouldn't be mad of, but instead something we should think about again.

If you are a college graduate, you should opt for a more rewarding job to a really big non-BPO company. Call centers are for those who only finished 2 years in college or something.

OMG. this guy's probably never been in a call center.

YEAH.. get a fulfilling job guys.. work in a bank or in an OFFICE.
let's see how fulfilling that will be.

it disgusts me how people look down on call center workers.
if they would even think about trying the job, they'd just quit..
because truth it, the call center industry isn't for the weak.
you won't get anywhere without doing the dirty work..
and yes, it involves talking to dumb people, long hours figuring out trouble on their systems,
and even grasping for words in the middle of the conversation just to make them understand their bill..

i don't know if people realize it but the call center industry isn't goin anywhere else except forward and is certainly getting bigger and stronger. why?

there is something much more important than profit in the world's biggest companies...
it's customer retention..
it has been proven again and again that companies who value their customers of course become stronger in their respective fields.. forward thinking about all the competition in the market.

how do you think you can make your company be better than all the others?
of course it's the quality of of service you give..
I'm sure as consumers you would only do business with those who may not be the cheapest in the market but definitely can give you the best service.. making sure your money's worth it!

Customer service will soon be the number one goal in all corporations in the world..
thus, the call center industry will be one of the most important industries!

think again guys...
dli na nimo ma sayun2x ang call center peepz.


.... my two cents!

[ice_water]

haha.
dli lalim mag call center noh.