CALL CENTER AGENT (100) - Candidate Must here in Singapore
POSITION & JOB DESCRIPTION
Call centre customer service representative –
Deliver excellent customer service experience by providing accurate, relevant and timely information on Banking products and services, resolving customers' queries and problems efficiently and effectively.
Major responsibilities include:
- Create a positive experience for every call handled by delivering solutions with quality, efficiency and professionalism.
- Cultivate customer value with each call handled through cross-selling and up-selling to existing and potential customers.
- Being available as scheduled and when we need you so that we are available when our customers need us.
Skills & requirements
A good university degree or diploma.
Must be computer literate.
Superior customer service skills.
Resourceful and able to work independently.
Possess strong interpersonal skills to work effectively in a team.
Strong spoken and written English.
Two (2) years worked experience in a Call Center industry is a Must.
Good command of a second language (written and spoken) would be an advantage.
Good working knowledge in consumer banking products would be an advantage.
Able to perform 24-hour rotating shifts, including night shift, weekends and public holidays
Interested applicant please send us your COMPREHENSIVE Resume in MS Word Format at
dondon@itworks.com.sg or please call 8112 1095 for more details look for Mr. Don Manalo.
Thanks
DON