Team Building on Call Center

[raissah]

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pangutana kay medyo galibog ko..

gikan pud kog work sa call center sauna so please dont get me wrong,

d nako masabtan kung nganung in-ana jud ka necessary ang team building sa CC nga diba kasagaran kay personal effort man ni..
nganu kelangan man i-develop ang camaraderie nga indivual work man siya

nangutana ko sa ako mga kaila, ana sila nga para daw makapangutan-anay.. kelangan ba jud diay mag team building para lang magkapangutan-anay? hehe

► nganung mas daghan or mas mo embrace man ang CC sa TB compare sa mga work nga nagkinahanglan jud ug teamwork ug camaraderie nga dili or wala mo embrace anang TB?

thank you

*nganung in-ana jud ka necessary ang team building sa CC nga diba kasagaran kay personal effort man ni..?
- I agree nga personal effort ni if agent ka, but if you're the TL or Sup, you would not look at it that way.

*nganung mas daghan or mas mo embrace man ang CC sa TB compare sa mga work nga nagkinahanglan jud ug teamwork ug camaraderie nga dili or wala mo embrace anang TB
- Kay sa akong nabantayan, kasagaran sa mga trabahante ug CC kay single and ready to mingle. Sa uban nga mga work kay usually married na and wala na kaau time para sa mga outing2 or team building kay tungog, una - dli sila ganahan mo spare ug kwarta para anang mga butanga and kaduha - i-spend nlang nila ilaha time sa ila anak or wife.

Sa ako na experience, chada gyud naay team building kay dli man ta robot nga no need to get to know more our kaubans and one way pod na cya nga makapahaway ka sa tanan pressure sa work.

sa akong kauban sa work kay through team building ra nila nailhan ang lain nga side sa ilaha manager kay sa office lahi ra gyud.

[thadzonline]

Ni work ko as agent for a year kapin bai,. mga 1 year and 3 months yata to. and not to brag but na top ko for 8 or 9 tyms, gikab-ot nako ang kota sa emails and calls on my own mao ng na top ko. ang uban kay i have to do some absences.

and relationship with team, magtagad me, manlaag, ug uban pa, but ask me kung unsay common sa tanan namo laag.,.isa ra akong tubag kundi INOM!!!!

As to the team building, nka uban ko nila twice. kausa sa bantayan, usa sa badian.. dili mabangbang ang kataas sa biyahe,.. inig abot did2, matulog,. though naay ginagmay nga activity but ang time gi-consume na daan sa travel pa lang,.
inig gabii, mag inom napud,. mga ka team nako both laki ug baye kung manginom murag walay ugma, magsinukaay na after.. to think nga mas maguwang pa sila nako but they act like mga immature.
Kadto pud uso pa kaayu ang nose-to-nose, tungod anang link-link sulod sa team, kung maka inom na, magsugod na ang duwa like in-ana,.. mura ug dili committed ang gwapo ug gwapa.

kasuway pud kog uban sa tb sa ako manghud kay namarayg nga i-drive nako sila padung sa venue since enuf ra man sila sulod sa ako van. mao gihapon, naa gihapon inom inig abot sa gabii..same gihapon, grabe manginom, magsinukaay na.. malingay nalang ko magtan-aw ani nila..


and right now, i work as an admin sa isa ka university,naka try ko ug tb uban nila,.. ang venue, beach ra dra sa lapu-lapu,.kasuway man gani me sa camp marina.. (LOL).,.dili overnight, whole day ra, but full of activities,... murag survivor philippines.. LOL..
mas mature, wala kaayu badlongon, walay epekto sa bino..makauli pa kos akong balay dat day, o dba, nahuman ang team building..

mao for me, kung team building lang jud ang gi-apas, dli man guro kelangan jud overnight jud, kay wala naman activities ana inig gabii.. usually man gud, ang team building, mahimo na ug laag.

kung ang lugar ang gi-apas, siyempre, mas nindot gihapon i-adto ana nga lugar kuyog ang love ones..

According ra ni sa ako na obserbahan ha,. mao ni ang ako ka-agi sa team building sa amo, i dont know sa inyu,.. but i bet, INOM ra na inig gabii o.. haha.. peace..

I facilitate team building programs, and I can relate sa unsa ang imong mga points gi raise regarding team building. But to say nga ang common sa team building is inom ra, I'd say that is a fallacy of logic--hasty generalization. While it is true nga daghan teams often misuse the term team building unya mag-inom ra diay, that is not what team building is although, pwede pod cya mahimong component as a team bonding experience(matud pa sa teamtechnology.co.uk, team building could either be team bonding, addressing team dynamics in small groups, bridging 'team islands', or organizational development).

Para mas makasabot ka unsa ang worth sa team building, you can try to google the term and you will find a goldmine of information on theories related to team building, e.g. Tuckman's Stages in Group Development, Belbin's Team Roles, etc. In fact team building programs can cover a broader range of topics such as conflict resolution and management, leadership, workplace motivation, stress management, etc.

Regarding sa inom, when I do facilitate team building activities, ako gyud na klarohon sa akong clients nga kung mag inom man galing, it should be done after the program is over. That is because if any of the participants drink within the program, it is a safety hazard ug possible pod dili ma optimize ang program. I did this with URC-AIG in 2010, my condition was that when somebody drinks before we are done, maundang ang program(and they will still have to pay me) or di to makaapil og certain activities ang nakainom. They complied. Also in 2010, I was with a team of facilitators for 500++ participants for a furniture company unya naay mga hubog and we asked the company to take them out of the groups in the interest of safety.

Ug dili pod na tinuod nga tanang team building mag-inom sa gabii. Ask Doworth, overnight mi sa Genesis Valley sa Consolacion and no single drop of alcohol was consumed. Nag bonfire mi, and slept at 2 a.m. talking about the company's direction over the bonfire.

I also ask my facilitators nga kuyog that if they are going with me, no alcohol until such time mahuman mi sa evaluation part right after the team building program. They are my responsibility too kung ako ang project lead. Unya ug ako sad facilitator and my participants mag maoy, accountable pod ko sa admin sa venue(hotel, resort, etc). Part of the team building is knowing what your limits are, your responsibilities. It's not about curtailing freedom, but utilizing our freedoms in such a way nga walay matumban or masamok nga lain tawo, its also about sensitivity.

Mao nang I'd say, depende pod na sa facilitators nga magpadagan sa team building programs.

I think I have said enough hehe, invite na lang tamo sa akoang website at Cebu Team Building Services

[thadzonline]

depende ra na sa tawo. for me, laag gamay at watch movie is already unwinding/relaxing. even pa sa bahay ra ko pag day-off then basa books or watch dvd, relax na me ana. i don't need the hassle of going out of town with my team mate na dili man pud tanan kasaligan, and i made sure na wala ko ni-depend sa akong team, kay ang stats, job performance, individual na. if ma-kick out ka due to perf or not meeting stats, you're on your own, and your team would likely be happy na wala ka na.

we can all build rapport in the workplace alone. you don't need to see what kind of attitude your co-workers have outside the workplace, that's totally irrelevant for me. and rapport is not limited to your team, it extends to the security officers, the janitors, pantry clerks, etc na naa sa organization.

having not so good relationship with all co-workers doesn't make you a bad person. but being bad with your client will endanger your job.

I admire you for that kind of a work ethic bai. However, di man pod ta ka expect sa uban nga pareha sila ug temperament nimo. We are all raised in a different way, we go through different experiences mao lahi lahi gyud ug batasan ug pamaagi ang lain laing tawo.

There are people who can perform really well when they have good camaraderie with their co-workers and ma affected ila work if otherwise. There are also other people nga mamotivate na with the prospect of achievement alone, and I think mo fall ka ani na category.

Tinuod, nindot unta if pareha tanan sa imoha, but that is something we have no control over man mao na nga there is reason why programs like team building and other trainings exist, para people can find out asa sila nga situation most productive.

[thadzonline]

not necessarily man gud tanan nga company mugasto team building. there are incentives if makuha sa team ang target. i remember before naa na 15k, gigasto namo to cya to eat sa marco polo.

most team building are not really sanctioned by company itself. dili man ang company magbuot asa mo muadto, etc. they'll just give the team an allowance, dont know if per quarter ba na or per year. the prob is, kuwang pa jud na kay kasagaran, ambisyon man gud ang uban na mas layo ang adtuhon para mas bongga.

lain pud ang account outing. kana, wala jud na'y gasto sa agent side, based on exprience ni.

the bad with team building kay mostly sa mga nahimong TL, wala man na sila'y background sa people management or management in general. gibutang ra na sila kay maayo ang stats, naa backer. and the TL, who mostly organizes TB, earns bigger than the agent, they have ample financial cushion in the event that something bad may happen.

and most of these TL, will simple drag the agents to places that the TL would want to go to, bisan layo pa na, bisan it may endanger the agent, or the team itself.

unwinding is good, nothing bad to it, but to plan for a practical way to keep the team together is not bad either.

sakto gyud kaayo ni bro...This is always the dilemma namo mga facilitators kay when somebody asks us for a quote, it is the manager, TL or boss nga amoang kaistorya and most often than not what they are saying to us is actually not what really their subordinates want. Mao nang I always place a disclaimer sa akoang proposals nga the activities could change during the event as compared to what was proposed kay there are so many instances wherein lahi diay ang training need sa team compared sa gisulti sa boss.

[thadzonline]

@jcgoyong


2. unsay kalainan kung magteam building ang isa ka team sa duol ug mag teambuilding sa layu?

I will answer this from the perspective of a facilitator although wala ni nimo gi address sa akoa:
The farther the team building program is done from the place of work, there is less distraction and participants can focus more on the team building activity. I know many of the facilitators here like butong101 kay usa gyud sa makapairita sa facilitator is kanang mag gawas gawas sa activity kay naay akataron nga trabaho. That is why I am not a very big fan of in-house training events kay kabalo ko daghan kaayo nang distractions. Aside ana, kay dali kaayo himuong alibi ang trabaho para molikay to some components of training, hilabi na gyud ug conflict resolution and management ang hisgutan. Witness gyud ko ani a few days ago.

[thadzonline]

most of the companies dili jud na sila morelease og budget for teambldg.

companies will look at it in terms of ROI...I have retainer clients nga initially halos pangayuon na lang ang program, but 2nd, 3rd runs mobayad na ug sakto kay nakakita sila sa positive effects of team building programs in their workplace.

[thadzonline]

pangutana kay medyo galibog ko..

gikan pud kog work sa call center sauna so please dont get me wrong,

d nako masabtan kung nganung in-ana jud ka necessary ang team building sa CC nga diba kasagaran kay personal effort man ni..
nganu kelangan man i-develop ang camaraderie nga indivual work man siya

In any organization, naa man gyud individual effort, pero di ghapon mawala ang team effort. I understand in BPO's, naay individual metrics ug naa pod team metrics so ang gi measure is both individual and team performance. Aside from that, camaraderie with co-workers contribute to better individual performance, this is based on a study by David Sirota published in 2003. Also, in 1965, Bruce W. Tuckman posits that teams go through the stages of forming, storming and norming before they get to the performing stage. So while individual work ang CC's, they work for an organization wherein they must buy-in into the shared goal of the organization for it to become successful. Walay gamit ang vision-mission sa organization if ilahang individual effort dili focused towards achieving that end.

nangutana ko sa ako mga kaila, ana sila nga para daw makapangutan-anay.. kelangan ba jud diay mag team building para lang magkapangutan-anay? hehe

Bai, I'll share my experience ha as a facilitator and I know you will find this really funny gyud. Last week I facilitated a team building program for a hotel and I was amazed how that was the first time nga nagka storyaanay sila in-depth with their co-workers, ug naka feedback sa ila appreciation and mga things they want their co-workers to improve on. That happened after hapit na sila mag 2 years in operation. To think, sa hotel kinahanglan baya gyud ang inter-departmental nga feedback system. Di kalihok ang front desk without housekeeping, di kalihok ang F&B without kitchen, etc etc. Its really funny gane to kay after nako sila gipa one-on-one feedback kay they want me to stay and facilitate more of it nasobra na mi ug 2 hours sa program, and I told them "pwede ra gyud ni ninyo buhaton nga wala ko". Sometimes, ang role sa facilitator is to let the participants see that there are things that they are capable of doing if only you bring it to their awareness.

► nganung mas daghan or mas mo embrace man ang CC sa TB compare sa mga work nga nagkinahanglan jud ug teamwork ug camaraderie nga dili or wala mo embrace anang TB?

siguro tungod pod kay daghan lang gyud pod call centers diri maong common cya, but based on my experience, murag 25% ra nga magpaquote sa akoang services are call centers. Maybe I'm missing on a very huge potential market there hehe.mao CC's visit my site at Cebu Team Building Services

[rics zalved]

mura ra ug Christmas Party TS, ang kompanya gasto tanan, imo ana enjoyment ra jud.

[kit_cebu]

TS: let me ask you.............

ngano mag-inom man gyud mo sa imong amigo?
nganong usahay mag-inom mo adto man gyud sa mango square/c24/iamik's/imnanan sa IT Park/etc?

***if you can answer these 2 questions, you can answer your own questions....

on your questions:
- because the company can....or they WILL allocate money for it....
- of course not...but they will eventually reach out to the one across/beside him/her...which is most likely his/her teammate....
- he/she can top on anything....as a team, ma-apil ang team ana kay naa may TEAM STATS pod....which likely, maka-bira sa stats/standing....also, maka-encourage pod siya...."hala, haya-haya niya oh. naka-dawat man ipod"..."ako pod maninguha para dili nako mo-palit..akong stats lang i-improve..."
- you get bored kung the same lang ang venue...or sa office lang...AND, that really depends sa budget sa company AND ang ma-allocate sa kada tawo kung short ang company budget...and please get back to my 2nd question....you'll know why....


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[elmer1384]

i am working in a call center, so magteambuilding mi para pawala stress ug magbonding sa teammates. depende ra pud na ninyo kung asa ang nasabutan na location as long majority ang gnahan sa place. teambuilding jud mi kay para dli laayon sa work and naay somthing to look forward to. Usually magsabot unsaon pag meet sa stats namu then lingaw lingaw nah like inom or mga games games..