PC Express won't replace computer item

[kazki]

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nice work, bro..ana jd, ay pa-daug2x...sa states gani, di lng ka ganahan sa product, pwede mn gani mauli daun bisan na og pila na ka weeks nmo ginamit...hehe

[mil]

nice one brad.. good thing it all worked out well. more power to you!!! ^^

[hacxcena]

Thank you to all who gave their time to this thread who make their personal opinion and comments about the issue.

[COTS]

Syempre ila gyud dawaton kay it's under warranty. Maybe if they have a better prove of it but how about also my proved that I didn't overload , abused or mishandled the item. To frankly tell you If I feel that I caused the meltdown because I abused the item I don't spend too much time going back to their office to make a follow up because the amount is not too much to waste my time but what we are talking here right now is the principle that its not fair for them to breach the warranty and I don't want them to do it to other customers as well.

And for your information also when I bought that item to them they told me that their is already the same case happened to that item and the supplier didn't replace the item but I keep firm that they should replace it because its under warranty. That statement already proved that there is really something wrong with the product because I'm not the only one who encounter the same problem but maybe the previous customers don't want to waste their time about it necause the amount is that that big.

I think you should also know the Consumer Act of the Philippines (RA No. 7394)

Chapter 3 - Consumer Products and service warranties

Article 68 letter b. Express Warranty #3 states that

When shall the retailer be subsidiarily liable under the express warranty?

The retailer may be subsidiarily held liable attaches in the following instance: - In case where both the manufacturer and the distributor failed to honor the warranty the retailer shoulder the expenses and costs necessary to honor the warranty but the retailer is not prevented from pursuing actions against the distributor and manufacturer.


Justice will prevail.
Early this afternoon somebody called me from PC Express office and told me that I can now get my replacement or if I don't want the AVR anymore and opt to get a UPS I will just pay additional cost less the amount that I paid from the AVR. I asked them what made the management change their decision about the issue? They told me that the management has the plan to pull out all the products this supplier provide to them if they will not consider to replace this item and this made me think that they realize that they're not in the right decision to breach the warranty.

not siding pcx in this issue, our comsumer laws also implies that WE(the consumers) should practice diligence and exercise wise buying of products. this is to protect the seller from possible abuse of buyers for an easy avenue of exchange and return of the object of sale.

Read your post paragrah 2nd, I fully understand their that before you purchased that item from pc express you are being inform to what will be the wrost scenario in a case the item will burn (melt), but you still decided to bought that item with your own personnal thoughts of warranty by seing " I keep firm that they should replace it because its under warranty", and infact you even affirm your signature agreeing their warranty policy, the reason why you are being inform to them was that they are concern to you as their valued customer by trying to warn you, inform you, address you, to make a wise decision that time, since if burn or melt will happened they don't have no choice but to Void it.

Its not Justice being given they were just trying to please you, satisfy you, make you happy on thier own way.

Anywayssss.....your wish was granted.....lets be thankful to them..to their extended customer service.

[hacxcena]

Sorry it was a wrong statement my bad. What I mean is that when i bring the item to their office to claim for a warranty they told me they already encounter a case like this and the supplier wala mo replace sa item. Wala sila mo ingon nako ana pag palit pa nako..sorry kaau wrong statement...

But if they really want to please me or the customer dili unta mo abot ini nga time.. It's too long and if wala ko nag sige og follow up ani wala gyud sila mo inform nako or tawag man lang sa status I'll do my personal follow up og wala pa gyud tingali they don't care about me. Maybe they just realize that they're not on the right track because I told the manager the last time we talked that if you can't really replace it I will complain to DTI and adto nlang ta mag sturya sunod. And I already prepared the complaint letter it's just a matter of time for me to fetch this to DTI.

You call it extended customer service? I don't agree maybe extended customer burden, because I know if I didn't fight for it there's no replacement that will happened because they already told me that they have already a case like this that the customer was not given a replacement.

Thank you sa imo comments bro.

[t3ChNo™]

@hacxcena: gud news na i-replace na nila but took a lot of your time

[hacxcena]

Yes bro t3chno, I feel very satisfied and comfortable now bisan gamay ra ni na amount.

[Deanmonyo]

hahay naa pa jud diay pag-asa ma-ilisan mayta di lang sa ako case ang first time mahitabo sa product magub-an para di ma ty ako product napalit

[yugi]

no one who answer my Q? what pcx branch? if NRA I dont wonder coz daghan issue diha.

[demise]

lisoda na ana oi. mura dli jud na mailisan!!