A lot of callcenters now are hiring no brainer agents. All they just do is follow scripts and kindergarten instructions like "if your customer will ask this and that just read this line or respond that..." I swear I know alot of agents who are trying hard and only has their left brain got developed, the right side has melted or must have decayed a long time ago.LOL
Anyway, I still believe agents are spoonfeed with instructions and everything.
sa tinuod lang daghan kaayo maghambugero sa ilang american accent churva pero wrong grammar diay.
