Why Call Center agents keep on "jumpin & Jumpin!!!"?

[vcon]

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base sa akong experience, dili na happy and dili na sad satisfied sa salary and benefits sa company. in the long run ma bored na lang ka kay pabalik balik ang work, mao mangita na sad og lain nga environment...

[bjpunk182]

sa ts nga question wala ko ka.gets....but by reading sa mga post nakasabot nako...hehehe loading

- tungod kay wala na makauyon sa current company or TL or account....

[belle86]

based sa akong experience, mag call center hopping ang mga agents if they are not satisfied with the company for the following reasons:

* not properly managed
- like if the tl's or supe's kay maayo ra ma baba pero di diay reliable if you needed their help, I mean professional help ha.. such as product specifics or what not
- if they set very high standards na dili na sad realistic

* low salary or salary discrepancies

* stress and pressure or sometimes too relaxed like scripted kaayo and balik balik na ang isulti

* benefits nga walay klaro

* looking for a better schedule

* stability sa account or company

* work environment sad if naka-uyon ba sa mga tao or wala

Besides, gasalig nga daghan ra call centers nga kabalhinan ... so, they keep on searching for a call center that suits their comfort zones

But, you know what? I think call center hopping is a bad habit. You won't be able to grow as a person kay dali ra ta mo-surrender if di na ta ganahan. Sometimes, we need to think that we are lucky 'coz we got jobs.

We are hoping to belong in a stable company with great salary, nice benefits, and good colleagues but every company has it's worst areas... as they say, "we can't have it all".

[belle86]

To those nga ganahan mo-apply sa call center, please make sure that you do a research and review sa about sa company before rushing in para aware ta sa ila strengths and weaknesses... this is to avoid call center hopping kay basin later on di nya ta maka-uyon then ncns or resign dayon and makabati baya na sa atong records.

Anyway, I found a site with a list of call centers in Cebu. Hopefully, this will help you better decide which one to choose.

[fern-pewee]

mao diay pasabot nga jumpin jumpin...hehehehe...abi nako sige ra ambak asa.... :P
sa ako lang ika advice sa mga nag call center.since ang trend kai nag tika ubos ang salary nya mga packages and benifits dile pd maau d parehas before, what you could do is form an org para ma discuss ang kaayuhan sa mga agents.kai luoy bya na ang trabaho oi...

[marshnino]

ang pinakadako nga rason nga mamalhin ang mga ahente kay ang pagkapuol sa trabaho.. hehehe... usa pod sa mga rason kay ang mga TL or sup , wa makontento sa ginadawat nga sweldo ug usa sa sa pinka.common, wala kaabot sa metrics..

[indie]

CALLCENTER HOPPING man ang saktong term ani.

ang reason is, just like any other career field, as the employee gains more experience, he/she becomes more marketable then he/she has the leverage to look for better job offers (better company,environment , benefits and all perks).

[peewee_toot]

depende ra jd na... sa case sa akong GF, contentment jd...

[masakiton]

kung wala na ma uyon.. mo hawa kai sa mag cge bagolbol/reklamo sa trabaho

[lodyl]

Korek...