Xbox- convergys

[Moongoddess28]

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STREAM nah

[Franky1piz]

aw stream jud d.ay na....

[glennbraynalonzo]

I'm from Stream Xbox 360 Wave 1... Its very cool here... If u survive though =)

[greywolf]

warning lang ko sa mga nahan mangapply regardless sa stream ba or cvg. ang metrics walay klaro!! at first you might think that your doing ok with your calls regardless of how many kudos calls or 100% csat surveys your getting the next thing you know your being re-profiled na or terminated without warning!

and where did u get this info? never heard of that happen in cvg. much more if youre a performer.

[saitohkiyohiru]

I've read a lot of posts here and a number of which are very unsubstantial.
- Shaky ang account...That is true, but aren't all new accounts shaky at first?
- Mao nang naay mga na terminate bisan kudos pa sila, kay bisan asa ka na call-center, walay bili ang kudos call...It's the numbers, stats, reliability and productivity that matter. However, kung ang client muingon na buhi-i nang agent, walay mabuhat ang management, especially with a client as strict as microsoft.
- Gaming experience is a plus, but not entirely the sole determining factor for surviving in Xbox. We don't support in-game specifics. Hardcore gaming basically just gives you squack.

Fallacy= We play half of our shift time
Truth = We can play unlimited on RDs/ not while on duty. We get to play 30 min to an hour while on duty so long as there is avail time.

Fallacy= You need to be a hard core gamer or an extremely techie person
Truth = You need to know basic TS, networking and teenie weenie gaming. Your main armament is soft skills

Fallacy= It is a tough account because we don't have a clear metrix
Truth = The account is tough because hitting the metrix is a MUST. There is very little allowance for failure. Not hitting the metrix can be considered so long as you have a trending up status.

About the callers knowing more than the agents. Quite true when it comes to gaming, because we don't support in-game features. It is up to the agent if he/she plays with the xbox or not. As far as the console itself, TS, networking, billing and processes, the agent knows way more than the customers...That's why they call in the first place.

100% truth = Dako Sweldo...more than 20k.

If you will ask how reliable of a source I am... I work there.

[jayrjun]

I've read a lot of posts here and a number of which are very unsubstantial.
- Shaky ang account...That is true, but aren't all new accounts shaky at first?
- Mao nang naay mga na terminate bisan kudos pa sila, kay bisan asa ka na call-center, walay bili ang kudos call...It's the numbers, stats, reliability and productivity that matter. However, kung ang client muingon na buhi-i nang agent, walay mabuhat ang management, especially with a client as strict as microsoft.
- Gaming experience is a plus, but not entirely the sole determining factor for surviving in Xbox. We don't support in-game specifics. Hardcore gaming basically just gives you squack.

Fallacy= We play half of our shift time
Truth = We can play unlimited on RDs/ not while on duty. We get to play 30 min to an hour while on duty so long as there is avail time.

Fallacy= You need to be a hard core gamer or an extremely techie person
Truth = You need to know basic TS, networking and teenie weenie gaming. Your main armament is soft skills

Fallacy= It is a tough account because we don't have a clear metrix
Truth = The account is tough because hitting the metrix is a MUST. There is very little allowance for failure. Not hitting the metrix can be considered so long as you have a trending up status.

About the callers knowing more than the agents. Quite true when it comes to gaming, because we don't support in-game features. It is up to the agent if he/she plays with the xbox or not. As far as the console itself, TS, networking, billing and processes, the agent knows way more than the customers...That's why they call in the first place.

100% truth = Dako Sweldo...more than 20k.

If you will ask how reliable of a source I am... I work there.

TUMPAK BRAD!
Daghan bitaw kaayo storya2x nga shaky account, way klaro, GAMETIME HALF SA SHIFT I WISH!
Mag lisod man gani mi ug duwa kung closing kay mag Q. lol

diri sad ko work

[A01R]

hahahha ive hear a lot of Ishh too from people who DONT EVEN WORK for XBOX...

here is another set of TRUTHs:
STREAM XBOX just whooped CVG's(san Lazaro) asses for awhile now..

HARTE-HANKS manila(xbox accnt too) is about to lose their jobs, service level since last friday is 2 percent nalang..go figure!

For weekdays we dont experience much calls, that is why we go on game time from 30mins-1 hour, but the most ive had was 2 hours. (thanks TM)

MEtrix wise, yes they are definately hard to hit but then again it all boils down to your skills as an agent, SOFT SKILLS they say...

From experience, American owners of xbox consoles dont know that much issh about their consoles, what they know is what they read off internet sites which were written by some trying hard, frustrated software/hardware engineer who got his knowledge about xbox reading the manuals..

Salary is fair, no im just kidding...its freakin awesome!

and to the guys who is saying stream should hire HArd-Core gamers!? do u guys honestly think that those "Hard Core" gamers even think about their Livelihood?! do they even have Lives!! really!?!

[A01R]

and oh by the way, CVG is doing well sa ilang stats!? actually theyre not moving forward nor backward..its true nag una sila bitaw but dont u think they should be hitting 75percent by now? why oh why are they still at 51 percent na kadugay na nila ga xbox, nya kami nga 6mos palang 56 percent na...oh i think i know why, MOST if Not ALL of my customers who gave us callbacks originally spoke with CVG agents and lo and behold what is this i see on their accnts.."DO NOT CONTACT BY EMAIL" oh cvg must have figured out how xbox sends out surveys thru customers email..go figure again...

[bhan]

^yeap yeap so true

-by the way weeks ahead ra ang cvg manila from stream

-nya kung shaky ang acct, mag open ba sila ug email, chat and fax ug australia and new zealand nga support ?

[bhan]

^yeap yeap so true

-by the way weeks ahead ra ang cvg manila from stream

-nya kung shaky ang acct, mag open ba sila ug email, chat and fax ug australia and new zealand nga support ?

^and for the record, regular na ang uban, ako sad hopefully nextweek hehehe