New Grads end up flocking in call centers

[EarlZ]

I beg to disagree - sa call center dali ka ma promote if i outperform nimo ang mga uban agents and if you gear your actions towards your goal "promotion".
Unlike sa kasagaran company, even if ready na kaayo for the positon but minos kaau ang opportunity, kinahanglan mamatay pa na imong boss ayha ka ma promote.

That's the good thing about a fast paced industry

For new accounts its pretty easy to get promoted, probably in 1 or 2 months in operations there is a chance you will be promoted even to a management position but for accounts thats been operating for quite some time already even if you are the top agent what you normally get is just the incentive unless again there is an opening for a new spot w/c is typically won over politics.

[masakiton]

For new accounts its pretty easy to get promoted, probably in 1 or 2 months in operations there is a chance you will be promoted even to a management position but for accounts thats been operating for quite some time already even if you are the top agent what you normally get is just the incentive unless again there is an opening for a new spot w/c is typically won over politics.

kasagaran ana man jud tingali na
regarding promotion.. kadto nag OJT ko sa GMA.. mga 6months pud to
kasagaran mga employee didto kai mao ra ila position for the last 10 - 20 years or more.. wala nai lihok2x
ang head sa engineering (sir antoy) na pulihan ra kadto ni retire na siya.
naa pud sila mga politics issue didto station

[radiostar]

New Grads end up flocking in call centers

unsa man di.ay na.a ani sir?

[masakiton]

Mao bah.. i have some questions:

1) Pls. give me an example of a Client-Server environment and explain it briefly.
ambot kung mo qualify ba diri ang citrix client to citrix server nga gi padagan sa windows server
MS outlook client or lotus notes to MS exchange server
Avaya softphone to telephone services server

2) What are the two types of Server? Describe each.
wala man kaayo ko idea sa type sa server sir.. pero naa ko daghan na hibaw an server.. kana ra gud common.. web server, FTP server , ang dakilang proxy server, MS exchange server (emil server sa kasagaran corporation),

3) Pls. give five services of a Windows Server platform.
wala koi idea jud ani kai kung mag explain na ang mga tagaOS (windows, OpenSystem, SUN.. etc) platform SA sa telecon kung naa system mag down hahah.. wala koi masabtan.

4) What are the components of IP-PBX or VOIP infrastructure?
kahibaw ko ani gamay kia naa ko duwa an nga ingon ani sa balay sauna
ako server kai asterisk
ako FXO adapters kai sa linksys (SPA-XXXX)
ako FXS adpaters kai sa linksys gihapon (PAP2)
ako SIP trunk sauna kai FWD (libre paman to sauna)
ang mga softphone ... depende na kung asa maka libre
wala lang ko maka palit ug GSM voip gateway nga eqp kai murag walai baligya sa cebu

pero sa corporate user..
kasagran gi pang gamit kai avaya softphone
sa hardphone kai kanang sa cisco ug AVAYA (callmaster model)

Ayaw palaban sa Search Engines ha?

[Radyaz09]

For new accounts its pretty easy to get promoted, probably in 1 or 2 months in operations there is a chance you will be promoted even to a management position but for accounts thats been operating for quite some time already even if you are the top agent what you normally get is just the incentive unless again there is an opening for a new spot w/c is typically won over politics.

For accounts that have been operating for quite sometime. mas dako ug possibilty na ma promote ang mga performers kay cge mana ug ramp.. cge dugang ug teams... And in order for you na ma notice sa management, you have to do extra tasks.. like pro-actively own some reports sa imong supervisor or those kind of stuff.. its not really kissing ass but more on how to make them notice your skills and potential.. and.. di man jud mawala ang politics but dili kau na rampant sa call centers kay you have to undergo a panel of interviewers na dili nimo kaila. BEEN THERE DONE THAT! hahaha

[masakiton]

Is there life after being a call center agent?

example lang dugay na gyud ka sa work example 10 years, meaning imong sweldo pilo pilo na
here comes a new intake, with same skills/ efficiency as you have with less cost to the company.

If you have the time and chance, take the UTURN, kay ang communications skills kay naa rana hangganan.

murag dili lang ni limited sir sa call center industry agent position
mas igo ani ang mga engineers ug IT professionals (developers, SA, etc)

[Radyaz09]

kasagaran ana man jud tingali na
regarding promotion.. kadto nag OJT ko sa GMA.. mga 6months pud to
kasagaran mga employee didto kai mao ra ila position for the last 10 - 20 years or more.. wala nai lihok2x
ang head sa engineering (sir antoy) na pulihan ra kadto ni retire na siya.
naa pud sila mga politics issue didto station

Ang mga tao man gud karon naanad na sa traditional type of job,., like mag lingkod lang sa office trabaho gamay and magpalanay nalang taman mahuman ang shift.. dili sila ganahan sa call center kay you have to work till the last minute of your rendered time. mao ni akong ganahan pud sa call center kay may ma adapt nimo ang the way mo work ang americans na detail oriented kaayo.. aand every now and them mo change ug strategy to address a specific issue..

[Radyaz09]

murag dili lang ni limited sir sa call center industry agent position
mas igo ani ang mga engineers ug IT professionals (developers, SA, etc)

I think tanan private sector maigo man jud ani .ang dili maigo ang nasa goberno.. bisan 25% effective nalang sa work di japon ma retrench kay "STABLE JOB" lagi kunuhay,.. and then ang mag suffer ang public kay di na ma serbesyohan ug tarung

[nailv]

@masakiton:


Mao bah.. i have some questions:

1) Pls. give me an example of a Client-Server environment and explain it briefly.
--perfect example would be the Member workstations - Domain Controller. Domain Controller is the server machine that runs Active Directory Domain services for centralized management of user/computer accounts, security groups and Group policy updates for member workstations joined in the AD Domains.

2) What are the two types of Server? Describe each.
-- 1) Domain Controller. 2)Member Server like SMS/Deployment, DNS, DHCP, Email (Microsoft Exchange/POP3), Database, File, Print, Web/Application, VPN, PBX

3) Pls. give five services of a Windows Server platform.
-- DNS, DHCP, VPN or Routing/Remote Access, File, Print, Web/Application

4) What are the components of IP-PBX or VOIP infrastructure?
-- kindly read my PM..

[masakiton]

@masakiton:


Mao bah.. i have some questions:

1) Pls. give me an example of a Client-Server environment and explain it briefly.
--perfect example would be the Member workstations - Domain Controller. Domain Controller is the server machine that runs Active Directory Domain services for centralized management of user/computer accounts, security groups and Group policy updates for member workstations joined in the AD Domains.

2) What are the two types of Server? Describe each.
-- 1) Domain Controller. 2)Member Server like SMS/Deployment, DNS, DHCP, Email (Microsoft Exchange/POP3), Database, File, Print, Web/Application, VPN, PBX

3) Pls. give five services of a Windows Server platform.
-- DNS, DHCP, VPN or Routing/Remote Access, File, Print, Web/Application

4) What are the components of IP-PBX or VOIP infrastructure?
-- kindly read my PM..

hahaha..
kanang #3 mao diay tawag ana nila hahaha
kanang #1 sa Q2... nag hisgot man amo email support ana hahaha..
VOIP PABX ako gi kalingawan karon.. pang home use lang gud.. ang lastest update sa asterisk kai pwede daw ma integrate ang sa system ang skype
wala palang ko spare CPU aron pwede ma testingan