
Originally Posted by
mjavelon
This is not a good standard for customer service. In other words they should have a special booth for the rich and average people to improve their customer service effiiciency system like an express lane for the rich and poor but then that is the main idea of discrimination. Like Blacks and Whites before.
I even find that acceptable just for the sake of the average customers not wasting enough time waiting and being overtaken on the waiting line.
And by the way they placed a new ATM near our workplace and its offline 80% of the time.
I don't think so with ATM machines produced locally by NCR and a Bancnet membership then you have a complete ATM system.
I wonder why they reach millions for those ATM machines
They didn't even develop those ATM machines and they don't own bancnet. So I doubt that it would reach millions it should be a piece of cake for the SM group.
Dog, these valued clients are exception to the rule, meaning, generally the bank serve their clients on a first come first serve basis that is why they are implementing the priority number system, however, as we all know, there will always be an exception to the rule just like these few selected clients. Now, Im sure all banks have their own set of similar customers & they do give them special treatment also, perhaps these clients go directly to the manager & in turn the manager will forward the clients concern to the corresponding staffs thru the backdoor. Maybe the fault of chinabank is that they didnt accommodate these clients discreetly just like other banks do which upset the other clients. For the ATM, I tell u, these machines cost like your average brand new car and the Bank had replaced all their old machines into new ones so imagine how much they spend for the upgrade and FYI, though the Sy owns majority share of the bank, the Senior Management which is not a Sy, independently operates & make decisions for the bank.
Peace