BEWARE: Globe Unli Subscribers

[Abby_mcwayne]

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Unlimited Call Feature in Globe network, is it really unlimited?
A supervisor from Globe Customer Service (through the toll free number) told a subscriber (my friend) that she was overusing the unlimited call promo and that she was blocked by the system for 30 days. The sup can't explain the reason but merely said, "it happens" and was just advised to limit her calls for the unlimited call feature as people who are excessively using it are "detected by the system". Does it make any sense at all? Has anyone here experienced the same issue?

After spending hours arguing on the phone being passed from one person to the other, this sup magically came back saying that my friend violated the FAIR USE POLICY (which we haven't heard since the unlimited promo began)

We asked for a copy of such document and they gladly emailed it to us maybe to put an end to a very agonizing call.

Here is a copy of their email:

TEXT SPAM / FAIR USE POLICY FAQs

1. What is the Fair Use Policy?

The fair use policy states that text offers are applicable for person to person transactions only. They are not intended and should not be used for spamming. Globe reserves the right to suspend promo subscription/s of accounts suspected to be engaged in such activities.

2. What is considered SPAM?

SPAM is the abuse of electronic messaging systems. SPAM messages are not necessarily offensive, and may inform the person to join a cause, join a training, apply for a loan or campaign for a politician.

3. Why is Globe promoting control measures on text SPAM?

Globe has decided to reinforce the control measures on text SPAM to protect our valued subscribers from unsolicited SMS broadcasts. Rest assured that we are always looking for ways to serve our subscribers better.

4. How do we report text SPAMmers?

Ma'am/Sir, you may report the text spammers through the Globe call-in service at 211, toll-free from your Globe mobile phone or 730-1000 through your landline. Text SPAM may also be reported through the Globe website at Globe - Personal. Please make sure to take note of the mobile number that sent you the SPAM.

5. Can I have my promo subscription reactivated or my account unblocked?

Sorry Ma'am/Sir, we cannot entertain any requests for the reactivation of your promo subscription or the unblocking of your account. NTC rules that promos are applicable for person to person transaction only and must not be used for commercial purposes. Globe Telecom reserves the right to suspend promo subscription/s suspected to be engaged in such activities.

This will also apply through voice.

After everything that my friend went through, she decided to put the case to rest due to all the stress that she had to undergo talking with the reps.

[junmar4]

Did you read terms, conditions, and restrictions(usual fine prints) of the promo before the activation?

[Abby_mcwayne]

I didn't. Postpaid man ko. ehehe

Btaw, among lang sad question is, asa man nakabutang na sa tv ads ra man na nila mahibaw-an na naay promo or unsa bah? And by the definition of unlimited, mag expect jud ang mga taw na unlimited dba.. When the supervisor was asked as to kung pila jud ang limit or kung when ma consider na excessive, wala man sad silay ikatubag. It's not as if my friend runs a business or something. pang chika lang gud and every week pa gani na xa mag renew sa subscription niya. dli sad xa ka use 24/7 kay call center nag trabaho.. 9hours per day naa sa office..

[mimigs]

isumbong ni sa NTC oi!

[KASAAC]

na lipat2x na ilaha...

[Abby_mcwayne]

isumbong ni sa NTC oi!

As in mao na akong g sulti skong amiga. Pero as of now, gkapoi jud xa sa ka hassle na iyang naagian.
Daghan kaayu mig mga question na wala nila natubag.

Akong g post dri kay curious ko if siya lang ba ang nka experience ani or naay lain dha sad?

Wa man ko nag subscribe ani or unsa kay sa una, ni try ko ug unlitxt kay pwede lagi daw maskin postpaid, ang ending, mas dako akong bill comapred sa dli ko magpa unli! pak!

[treize]

grabeh gyud diay mo gamit og unli imong amiga kay nalugi gud sila.... wahehehe...

[kit_cebu]

basin gibuhatan nag "party line" ang sim sa imong miga... hahahahaha

[Abby_mcwayne]

@kit_cebu: hahaha g unsa kaha kay patudlo ko. himuan nkog party line ang linya skong hubby. lol

@treize: hibung jud ko. ka ask gud ko, wa man ta xay negosyo? work pa xa 9 hours then sleep pa niya. g unsa niya pagka excess.

[butong101]

mao ranay unlimited nga naay limit.. haha