Originally Posted by
momoneyz
Customer Support Advisor -Collections-Chase Card Services for Cebu Captive Operations (EG-START DATE MARCH 2010)-090061603
Be a part of the first captive operations of a global financial services firm ! We are already accepting applications from individuals that have an interest in joining JPMorgan Chase & Co. captive operations .
Please note that we will start reviewing applications in January 2010 and all applications will be responded to no later than February 2010.
Customer Service Advisor
RESPONSIBILITIES:
Responsible for processing customer inquiries by proceeding through appropriate work flows determined by questioning and listening.
The candidate will also be responsible for resolving financial and non-financial customer inquiries (e.g. billing explanations and account maintenance).
The position also entails recognizing sales opportunities based on system generated flags which includes determining how to incorporate sales into call conversation; asking questions to learn about customer preferences directly related to Chase Products and services, introducing program to be sold, explaining features and benefits and how it addresses account holder's preferences or concerns, enrolling the customer in the program or transfers them to the correct department and confirms acceptance of product or service.
The candidate will also be required to explain disclosures and product/service provisions and will also be responsible for tracking and identifying the reasons for sale/ no sale; dispositions the sale.
Qualifications
REQUIREMENTS:
Candidate must have completed at least 2 years in college
Required language(s): English.
Previous customer service or call center experience preferred
Applicants must be willing to work in Cebu City.
Applicants should be Filipino citizens or hold relevant residence status.
Full-Time positions available.
Strong communication skills both written and verbal
Demonstrated decision making, problem solving and analytical skills
Proficiency in a Windows based environment
Ability to analyze multiple sources of information to determine best course of action
Must be willing to work in an environment that requires heavy phone-based customer interaction
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if you want na maka una mo...please pm me your name, email address and phone numbers, and also indicate if you want to go for collections or for custoemr service advisor...thanks
musta ang jp morgan??
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