Baywalk Bodies plan to sue Cebu Pacific ABS-CBN

[raphz]

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strikto au cla pero they dont honor the flight sked...
juz like wen i went to manila last nov, our flight was delayed for 3 hours and another flight also had been delayed for 5-6 hours ky kaduha na delayed. ang mga tawo pwerteng yawyawa jud and you can't blame them ky mao gud na ila sched given to their customers and yanohon lang ug delay ky nihapit pa d i kuno sa davao before to cebu. we should not tolerate these acts ky liman lang ka naa ka very important event to attend then ingnon lang ka nga delayed or wala pa kalarga ang plane from manila ky same plane ang imo sakyon d i going back to manila. niGARA NA JUD NING CEBU PACIFIC SAD!

[omar50071]

A friend just emailed this story, and since this thread is talking about Cebu Pacific complaints, might as well share this to all istoryans.

A TRUE STORY THAT YOU WOULD NOT WANT TO HAPPEN TO YOU:

"My name is Elma Revillame. I had a confirmed flight with Cebu Pacific, flight 5J476, Bacolod-Manila, Sunday, Jan 17, 2010, departing time 1045H. My friend drove me down the airport and actually saw airport clock at 945AM. We were both confident to be on time. (By practice, you have to be in the airport an hour before the flight, right?)

As I was falling in line at the check-in counter (there were at least five people ahead of me), the counter suddenly closed. A security guard then approached all of us in line, got our tickets and wrote the time. Mine was indicated 1005AM. I didn’t contest because, unaware of their intent, I also noticed at THAT time, it was already 1005 AM. I later realized they were going to use indicated time as “TIME OF ARRIVAL AT THE AIRPORT”, and NOT as time they closed the counter. THE FLIGHT WAS FULL.

All of us in line waiting were then escorted to the station manager of Cebu Pacific, Bacolod -Silay Airport, MS MENBAH MALTE. She then announced all our “confirmed seats” were forfeited for being late, NO REFUND, NO REBOOKING. She said this to 15 people who ‘weren’t late’ but unfortunately, were excess to the full capacity of the plane. I managed to get some names of the passengers who fall victim of this flight, here are their names and corresponding time written by the guard:
1. Conrado M. Duran Jr. , 1003AM
2. Rolando P. Duray, 1004 AM
3. Elma Revillame, 1005 AM
4. Mario Constantino Jr, 1005AM
5. Welyan Quia-ong, 1009AM

Naturally, we all argued. All of us were totally surprised of the announcement, especially there is NO REFUND AND NO REBOOKING. To note, most of the passengers I was with then were newly-graduated students who were on their way to Manila to take the board exam on Monday, January 17, 2010 . Surely, money is an issue for them, and no outright cash to purchase another ticket. (If I haven’t withdrawn some money earlier, I wouldn’t have cash to buy another ticket with Zest Aire!)

To add insult to injury, the flight was DELAYED TO 12NN, 1 hour and 15mins DELAY!!! We continued arguing because obviously they had ample time to accommodate us for the delayed flight, SHOULD the issue be indeed the fact that we were late. But noooohhh, the issue here is THE FLIGHT WAS OVERBOOKED!! !

We argued and reasoned to the station manager for over an hour (to note the plane hasn’t departed at that time yet) regarding the overbooking, but what MS MENBAH MALTE could only say is that the Aviation Board allows them to overbook by 10% of the plane’s capacity. The big confusion is, should the 110% arrives on time (like what happened to 15 of us), what are they going to do? Ms Malte simply said, we’re going to rebook the rest of the passengers to the next flight! And so, why weren’t we accommodated then Because the guard wrote 3-9mins late in our tickets MISCHIEVOUSLY! !! (they emphasized counter closes 45mins before flight) BUT THE FLIGHT WAS DELAYED TO 12NN!!!!!

The truest issue here is THE FLIGHT WAS OVERBOOKED, and sadly we were last in line. It should be okay if we get a refund, or get rebooked to the next flight SINCE WE PAID FOR IT!!!! But alas! No! Cebu Pacific is going to get all our money, without giving us the service that we seek.

Last straw is, I just learned that for a regular or promo ticket, you CANNOT REFUND OR REBOOK YOUR TICKET IF YOU DIDN’T CONFIRM FLIGHT TWO DAYS PRIOR… Ergo, If you’re 1min late (from the 45min cutoff), say bye-bye to your money…. I run the figure in my head, CEBU PACIFIC HAS SWINDLED OVER P35,000 for that flight alone!!!!! No wonder they became number one!!! They swindle all unknowing passengers!! !!

My message (and well I speak for the many of us being swindled): Are we just going allow Cebu Pacific to continue reaping off money to unknowing victims, like us Should we really allow them to overbook 10% and just say to those last in line, “Sorry, you’re forfeited, NO REFUND NO REBOOKING –Ergo, thank you, you have just been swindled”. Would DTI or whoever allow this to continue, the abuse of so many victims?

I talked to some security and airport personnel, they reportedly said, “Ma’am madalas nangyayari yan dito, gina-into lang kamo ng Cebu Pacific” (That happens all the time, Cebu Pacific keeps deceiving their passengers). Whoah! That’s truly alarming!

I sincerely hope this gets to you, your loved ones and your friends. I truly hope nobody gets fooled again by this company! This is really really really alarming! Over P40K A FLIGHT? That’s huge swindling!!! ! And should we count all their flights nationwide, and well, globally, OMG!!! You do the math!!!!

I also hope our fellowmen gets to hear our story. Ok lang sana kung ako lang eh, pero napakarami namen, and this became normal to all personnel at Cebu Pacific! Ang tigas na nga ni Menbah Malte eh.... Sanay na sanay na... You can't even feel a dash of remorse from them, pocketing average P2500 from each of us! Over FORTY THOUSAND PESOS PER FLIGHT?!?!?! Grabeh!

Sincerely (from the friend who was driving Elma to the airport),

Ivy Rozina Castro y Mondoñedo

[tikboy]

Hmmm, as I recall several members of that group were reportedly involved in escorting services... o_O

OT MODZ: several is not equal to all.. if isa sa imo ka grupo burikat then tawgon mo mga burikat.... dba dli sakto? mao bitaw ni ingon ko na gi generalize... anyhow its besides the topic man...

OnT: good thing wala ko nag cebu pac now.. though barato sila usahay kay dli man kaau dako deperensya.. usahay mas mahal pa kaysa uban but wala pa sad ko ka testing na delay :P early noon hahah

[tekpone gadgets]

that's why we always fly with PAL

[hulagway]

ga halhal lang pud ni sila..ngano nglakaw paman jud..kamo nalang jud ang paaboton?..

[v-heng]

ila man ni nga sala kay nanglakaw bisan alanganin na...

[pinoyapache]

abi nako apil ang abs-cbn kay gi-apil man sa thread title.

[Tarmac]

I've taken Cebu Pacific more than a dozen times over the past year and have had no problems outside of a couple of delayed departures (one because of PGMA's arrival) and one Ondoy-related cancellation (we were accommodated on another flight a few days later with no problems).

This doesn't mean nga wala silay kapalpakan, kay naa man gyud na in this business.

However, a lot of times you listen to people complaining and when you look into the details it turns out it's their own fault they missed the flight. Worse, they take their complaints to the media in an attempt to get back at the airline. Like one idiot councilor who fell asleep at the departure lounge and woke up to find the plane gone (he probably thought he was in session). He was livid. Why wasn't he woken up for boarding? Well, he was paged and paged but he'd slept through the PA announcements. Another one, a mediaman IIRC, showed up at the check-in counter 20 minutes before departure time. Of course he was told he couldn't check in. Both took their cases to the media with accompanying threats to sue.

More recently, a German national standing in line ahead of me showed up for an 8:10 AM flight at 8:00 AM. When told the check-in counter was already closed, he raised hell. But then the passengers around the check-in counter knew what the real score was and he only succeeded in making himself a laughing stock.

This Baywalk Bodies case is probably the same.

The case posted by omar50071 on the other hand is different. It bears more investigation.

If people feel Cebu Pacific is really no good, the best thing to do is to vote with their wallets: Travel with other airlines. Daghan bitaw choices like PAL/Air Philippines and Zest Air.

It just won't do for people to say, "Cebu Pacific sucks, but their low fares are so irresistible!"

[amnesia]

nyahahaha! nakatawa lagi ko... saunz! nabiyaan diay sila!

[babypaupau]

I've taken Cebu Pacific more than a dozen times over the past year and have had no problems outside of a couple of delayed departures (one because of PGMA's arrival) and one Ondoy-related cancellation (we were accommodated on another flight a few days later with no problems).

This doesn't mean nga wala silay kapalpakan, kay naa man gyud na in this business.

However, a lot of times you listen to people complaining and when you look into the details it turns out it's their own fault they missed the flight. Worse, they take their complaints to the media in an attempt to get back at the airline. Like one idiot councilor who fell asleep at the departure lounge and woke up to find the plane gone (he probably thought he was in session). He was livid. Why wasn't he woken up for boarding? Well, he was paged and paged but he'd slept through the PA announcements. Another one, a mediaman IIRC, showed up at the check-in counter 20 minutes before departure time. Of course he was told he couldn't check in. Both took their cases to the media with accompanying threats to sue.

More recently, a German national standing in line ahead of me showed up for an 8:10 AM flight at 8:00 AM. When told the check-in counter was already closed, he raised hell. But then the passengers around the check-in counter knew what the real score was and he only succeeded in making himself a laughing stock.

This Baywalk Bodies case is probably the same.

The case posted by omar50071 on the other hand is different. It bears more investigation.

If people feel Cebu Pacific is really no good, the best thing to do is to vote with their wallets: Travel with other airlines. Daghan bitaw choices like PAL/Air Philippines and Zest Air.

It just won't do for people to say, "Cebu Pacific sucks, but their low fares are so irresistible!"

hahaha very well said. i couldn't agree more.

ako so far wala na delay akong pinaka recent na flights with cebu pac and that was international. choosing a budget air takes on risks. meaning, if you dont want to put up with that kind of inconvenience, better fly with a more expensive airline. kumbaga, you get what you pay for.