Worst Callcenter at the moment?

[aisharockz]

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for me, it's Support Save... why?

#1. interview palang - mura na ka'g niwork ug 1 shift. you go there at 9-10 pm, take the exams. if you pass, they make you wait for the HR interview. if you pass again, client interview... this is the worst part, you'll have to wait 'til 2-4 am (especially if daghan mo). if pasar ka, they'd either ask you to come back the next day or make you sign a contract for 7 days training.

#2. 7 days training (account handling) - P150 per 9 hours graveyard shift. kulang pa's pamlete nimo if you live far.

#3. basic salary is P9,900. plus other add-ons like performance bonus (meal and transportation allowance kunwari) which is P1,500 if you don't have any absences during the month. otherwise, forfeited na. can you imagine getting a P10k salary then puyat ka every night? labaw lang gamay sa day job salary!

#4. HR and admin heads really suck! murag taga-gobyerno, politika kaung mopadagan! for attendance, they have biometrics kunyari, but comes sweldo time, you'll notice that many agents (even those handling the same acct) would complain or file pay dispute kay lain lain computation nila's salary because of attendance (lates or absences). but then, mabaw-an nalang nimo, there are agents na walay deduction no matter how frequent their absences/lates are especially if close sa admin or TLs. unfair to other agents na walay kapit sa admin d ba?

#5. HR manager appears to have a strict and by-the-book rule/policy imposed to agents, yet she herself is violating such policies in trying to cover for her sister's flaws, mistakes, and violations who happens to have worked there for some months. d mo malain anang bisag malate or mo-absent, wala'y palag ang HR staff abot computation sa salary. undeclared absences, means no deduction from salary and getting the P1.5k bonus. getting into arguments with other agents is one gross violation, yet murag wa lang sa other HR staff because lakas kapit gud! unay ang sister nga HR manager!

#6. Wala'y klarong computation sa night differential and special holidays pay. can you imagine, P500 ra jud tawn ang night differential every payday ang madugang. Motaas ra gamay if na'y mga holidays... meaning by taas gamay kay P750 to P1k ra jud tawn.

#7. Wala'y klarong pantry and sleeping room. Asa ka makakita'g icombine ang eating and sleeping room?

#8. Funny but disappointing and disgusting jud ni! Bi-monthly pays fall on the 1st and 15th of the month, not 15th and 30th... here's the thing, you get your payslip 5 days after your pay. Asan ka naman jan?!

#9. Almost all the agents have not been issued company IDs even after regularization. Colorum tanan, agent's payslip is through email. No copy of signed contract or agreement are given to agents. Unsa ng klase nga company?

#10. Walay klarong TLs. Swerte ka if you're one of the favorites, but if dili ... Goodluck nalang everyday. Faet!

Those who would wanna give it a try... Good luck nalang!

Don't tell me I didn't warn you. hehehe!!!

haha.. mura man pud nig KUDO.. ing-ani man ila style..

[miasachi]

guys, thank you for sharing it will help us a lot jhud kami na students na m0 graduate na puhon. i was really planning to apply sa teletech kay mao rman ang duol sa amo.a but after hearing all your feedbacks about the company...i've decided not to kun in.ana man d.ay kabati ang ilang pamaagi ad2... i have a friend ng work cya sa ETELECARE okay rpud ngadto den daghan pud benefits na makuha. buotan pud ang nag train nila ngadto.

[Bongoton]

Each company has their own share off good points and areas for improvement. A lot of opinions here are subjective, and most are a product of misunderstanding and not getting enough information why the things they experienced occur

[beckster032002]

western wats karon...wan.ay au...

[victim]

hala noh.. grabeha gud!!! i dont think they need to operate such business .... ang reason nga dili marelease ang 13th month pay its either walay funding or out of budget na jud!!! and i dont think the gov't deductions are that confidential.... gi lantaran man gali na ang sss nga table of philhealth nga table ... withholding tax is based on gross pay of the month then naa pa jud na table .... if you have problems diri nga company why not adto mo sa DOLE bring your contracts signed then i pacheck... if mo ingon sila imo gi disclose .... dili jud you have the right to asked for help sa DOLE or NLRC bisan unsa pay rason nila its ma pildi jud sila if ing-ana ila style .... kay ang DOLE mo laban sa na-api nga employee ... dili sa companya ... i check pud kung unsay pending cases nila ... didto sa dole

yay..include the name of the new manager wui na nagpatawag pjud ug Sir Dodong sa iyang bana.. hahaist grabe.. nagkagrabe najud tawn ang mga admin sa LCS/Kudo. yawa jud tnan, y mapili.. cge jd cla job fair ky ready nah cla for the employees that will resign next year. atut naa pa pina bonus for those who remain loyal to the company by John Ray the owner. yati rah?! maglisud man gali hatag ug incentive for not being late and absent, dungagan pjud nla performance sa chats though its just an attendance incentive. mohatag man lang gali, kontra gusto pajud... they'r kept on hiring not thinking na ang ila gpang.hires are there just to have money to spend for Christmas but then after this year, they'll also resign.. hahaha funny au ang mga reactions sa mga newbies pagfirst day nla sa production floor ky ni.ask daun cla sa mga gpromis sa advertisement na with bonuses, free meals, incentives. harhar.. first pay nla imagine its only P2000. all of them wer really disappointed.. yw nlng ask y i have this screenName.. yati.. yeah guys, you'r correct that this is the worsest call center ever.. they realy dont love their employees.. wla nla gi.think before mohungit cla sa ilang gpangkaon kng knsa naningkamot.. at*y nlng! another thing about the newbies na ilang gpanghire, haha isog pa sa tanang isog and I bow to them , at least they know how to fight for their right.. imagine kato pagpasign nla ug contract, they said to Rebecca, "I'll bring my lawyer here!" heheh ulbo kaspa Rebecca.. naay uban dha sa admin dako na kaau ug tiyan.. makit.an ra tingsweldo or ting release sa bonus.. feeling au cya gahatag.leche.. moingon daun guys naana inyo bonus then if mo.ask gli regarding sa bonus, wa juy dakog tiyan nga magpaso2. if u'r here dakog tiyan, mypa imo advise the rest of the admins to find another job na sakto na ila sweldo para dili mo sa employees mangorakot ui! shame on you! apil ka! imbis molaban mo sa agents, moapil noon mo ug kurakot... maayo paka ky naka.sakyanan naka... perte jd guro dakoa sa imo sweldo sah?or apil na ang kinurakot ana? wala mn gli ka ksakyanan sa convergys.. to hell with you.. c Rebecca sad, gigabaan nlng nah xah.. nganong dili xa tgaan ug baby ky dli man kahibaw mo laban sa iyang mga babies sa production floor.y kwenta nga nahimo xang HR as in HaaalllerrrR.. maniguwang nlng ka nang! pahulay na dayon jd nah padung..hahawla jd ko mgmahay na nwala ko sa Kudo.. bahala millions ila increase sa sweldo.. ASA KAPA?!

[HeartStops]

for me, it's Support Save... why?

#1. interview palang - mura na ka'g niwork ug 1 shift. you go there at 9-10 pm, take the exams. if you pass, they make you wait for the HR interview. if you pass again, client interview... this is the worst part, you'll have to wait 'til 2-4 am (especially if daghan mo). if pasar ka, they'd either ask you to come back the next day or make you sign a contract for 7 days training.

#2. 7 days training (account handling) - P150 per 9 hours graveyard shift. kulang pa's pamlete nimo if you live far.

#3. basic salary is P9,900. plus other add-ons like performance bonus (meal and transportation allowance kunwari) which is P1,500 if you don't have any absences during the month. otherwise, forfeited na. can you imagine getting a P10k salary then puyat ka every night? labaw lang gamay sa day job salary!

#4. HR and admin heads really suck! murag taga-gobyerno, politika kaung mopadagan! for attendance, they have biometrics kunyari, but comes sweldo time, you'll notice that many agents (even those handling the same acct) would complain or file pay dispute kay lain lain computation nila's salary because of attendance (lates or absences). but then, mabaw-an nalang nimo, there are agents na walay deduction no matter how frequent their absences/lates are especially if close sa admin or TLs. unfair to other agents na walay kapit sa admin d ba?

#5. HR manager appears to have a strict and by-the-book rule/policy imposed to agents, yet she herself is violating such policies in trying to cover for her sister's flaws, mistakes, and violations who happens to have worked there for some months. d mo malain anang bisag malate or mo-absent, wala'y palag ang HR staff abot computation sa salary. undeclared absences, means no deduction from salary and getting the P1.5k bonus. getting into arguments with other agents is one gross violation, yet murag wa lang sa other HR staff because lakas kapit gud! unay ang sister nga HR manager!

#6. Wala'y klarong computation sa night differential and special holidays pay. can you imagine, P500 ra jud tawn ang night differential every payday ang madugang. Motaas ra gamay if na'y mga holidays... meaning by taas gamay kay P750 to P1k ra jud tawn.

#7. Wala'y klarong pantry and sleeping room. Asa ka makakita'g icombine ang eating and sleeping room?

#8. Funny but disappointing and disgusting jud ni! Bi-monthly pays fall on the 1st and 15th of the month, not 15th and 30th... here's the thing, you get your payslip 5 days after your pay. Asan ka naman jan?!

#9. Almost all the agents have not been issued company IDs even after regularization. Colorum tanan, agent's payslip is through email. No copy of signed contract or agreement are given to agents. Unsa ng klase nga company?

#10. Walay klarong TLs. Swerte ka if you're one of the favorites, but if dili ... Goodluck nalang everyday. Faet!

Those who would wanna give it a try... Good luck nalang!

Don't tell me I didn't warn you. hehehe!!!

Ka experience lang jud ko ani tanan... FLOATING jud ko kever apply kog lain uie. ingnan lang ka terminate ang imong account. at first ngano cge man clag hire para sa certain seat para sa account when ang kana na account nag cost cutting. ambot lang.. i just didn't expect this to happen kay so far ive been very productive and have contributed sa account na akong na assign.

[charles]

QUALFON wa ko ganahi sa tig interview....

mulang, wala jud mo improve, lousy lang dagway...di khbaw mo english...

[boom_box]

Murag maka discourage man sad mu sulud ug CC companies kung ing-ani inyo gi bati... tsk tsk tsk...
Fresh BSIT grad pa ra ba ko nya CC ang first company sud-lon nku..

[[PROTOTYPE]]

Murag maka discourage man sad mu sulud ug CC companies kung ing-ani inyo gi bati... tsk tsk tsk...
Fresh BSIT grad pa ra ba ko nya CC ang first company sud-lon nku..

the more people there are in a company, the more likely it is to be chaotic... even hospitals.

ngano man? lisud man kaayo i-manage ug daghan nya considering the economy nga mapugos ug cost-cutting kay para makaya ang uban gasto-on.

if i were you, a good first job would be in a call center with TSR or become a CSR in eperformax. naa ko dira, and i find the job ok so far...

[lecter]

as far as i know kay CEBU GLOBAL TELESERVICES, INC. naa ni sa 2nd floor mango square mall.

pinakabati ni nga call center kay ang mga support ngadto kay mga way nahibaw-an. lain2 lang instructions about call flow almost everyday. nya ila excuse kay "we are a dynamic company and change is constant". lol ninyo, alibi ra na kay wa moy accurate information. di pa jud calibrated kay mangutana kag 4 ka support, lain2 jud ang tubag. nahibaw-an ra nila kay power tripping. murag si kinsa.

mga account nila nga puro scam. kasagaran nila nga outbound sale na account kay magbaligya og usa ka product nya kung musugot ang customer kay bill-an sila para ana nga product plus 3 or 4 nga upsell nga tag along ras main product. daghan kaayo customer nga mu-complain, labi na mga tigulang nga makuhaan tawon ila credit card og halos $100 per month. og di moreklamo customer kay wa say refund.

tanan tawo ngadto kay mga desperado. mga mangapply ngadto kay mga wala madawat gikan uban call center.

if naa pa moy lain option, ngadto ra sa sulayi, ayaw jud ani nga call center.

HAHAHA.This is ryt jud...absolutely or maybe mas worst pa..grbe ka SCAM..HONESTLY mo provide kog refund bisan bawal kay malooy ko sa mga inocenti nga tigulang americano...maGhilak gud tawn...
pero wala nko didto uy..2008 pako didto,mi resign kog SYKES kay layo pag au then didto ko GLOBAL nga pwerting batia tanan...office,PC,Headset,chair,dapat mas comfy pud tawn uy..gabie gud ta nagwork,naguba pa jud aircon once...hahaha...mi AWOL ko..wa ko kadawat 1st sweldo