CALL CENTERS: Labor Unions are watching...

[dagget]

@Brian_D

What about that philippine style management. What can you say about that.

Call center emphasizes about adapting to american culture and thinking..

Can you say there is still Nepotism, bata-bata system or discrimination in the Philippine call center heirarchy?

I hope they also apply american style management and stop the bad habits

[brian_d]

@Brian_D

What about that philippine style management. What can you say about that.

Call center emphasizes about adapting to american culture and thinking..

Can you say there is still Nepotism, bata-bata system or discrimination in the Philippine call center heirarchy?

I hope they also apply american style management and stop the bad habits

ha? ano raw?

[tolstoi]

OT..hmmm sounds like this thread is heating up.

labor union should be restructured so as to suit it to an OUTSOURCING/IT industry..the way we picture out UNIONS nowaday [esp. ALU-TUCP] seems more like a leftist group ready to employ radical solutions to every members problem..it should be tailored in such a passion that there will be a WIN-WIN solution between the UNION and the employer whenever conflict arise.

we have to face the fact that employees in an OUTSOURCING company necessarily needs a labor group since their number is now in multitude similar to a manufacturing industry..meaning a 500-1000+ needs to be represented by a labor group in voicing out concerns to the employers..

mas maayu kung 100-200 employees ra kai dili na kinhangln...but above this figure, a labor union is essential..IMO

[LytSlpr]

OT..hmmm sounds like this thread is heating up.

labor union should be restructured so as to suit it to an OUTSOURCING/IT industry..the way we picture out UNIONS nowaday [esp. ALU-TUCP] seems more like a leftist group ready to employ radical solutions to every members problem..it should be tailored in such a passion that there will be a WIN-WIN solution between the UNION and the employer whenever conflict arise.

we have to face the fact that employees in an OUTSOURCING company necessarily needs a labor group since their number is now in multitude similar to a manufacturing industry..meaning a 500-1000+ needs to be represented by a labor group in voicing out concerns to the employers..

mas maayu kung 100-200 employees ra kai dili na kinhangln...but above this figure, a labor union is essential..IMO

objectively, that's the way i see it too!Â* if you are only 50 or 100 or even 200 in a company you can all have an assembly and sort things out & if you can't reach a compromise you can sit down with a DOLE officer. in short, mag sabot-sabot ra ba kung naa man gani bingkil-bingkil.Â* pero kung daghan na mag lisod na ang management ug hatag kay dako na man ang move or amount ang involved, okay ra man unta kung nag lisud ang kompanya.Â* pero kung kahibaw ta nga kaya ihatag unya due pa gyud sa mga tawo unya di lang gyud ihatag, diri na mo sulod ang union.Â* kung w'ay union ang management ganahan kaayo kay kung naa sila'y buhaton ma-abtan pa ug syam-syam. ang mga lider sa empleyado mangamatay or mo-retiro na lang una ma tagaan ug kasulbaran ilang yangu-ngo. mao na mag salig lang ang management unya mo dako ang ulo kung walay union nga gapa-hipi lang sa daplin.

but for a company 500 employees up, i sincerely bellieve that a labor union is essential for the parties with concerns to be heard especially there is a history of grievances between management and employees. otherwise, the management "get rid" of these principled people one by one even if they have a valid objective or concern that concerns everybody.

i remembered when i used to work for a call center, no less than the President for Philippine Operations himself had a general assembly with the production people/eReps. one issue that was raised was salary rates, one agent said that he learned that we were one of the most "overworked/pressured" agents. moreover, that our center was the most strict and the most demanding as far as he knew and as far as management and production is concerned & i share his views and sentiments by the way. hearing this the president said that if we can get a pay slip of any contact center here in Cebu that pays more than OUR center, he will match the rates or even surpass the rates of the other centers. so the over-eager agents did some covert ops/james bond type mission to get their hands on eTel & Convergys' pay slip. Actually it wasn't that hard, our colleagues got a hold of those payslips simply over a cup of coffee, over pizza and some of them over beer. Guess what?! the President suddenly had "selective amnesia" as one female Team Manager in our center would put it even if there is no such thing. He suddenly had a very common western disease called Alzheimer's. In my book that is an outright deception.

what does that say about the management? this is just one of the few things that happened inside our center. that's why people get frustrated.

[brian_d]

Hmm...I'm really confused. LytSlpr, you're a DIRECTOR, CAPITALIST, ENTREPRENEUR right? Was a MANAGER? From your statements above it sounds as if you're not part of management in the call center you worked for. So what were you? An agent?

Nindota sad imo career path noh? MANAGER to AGENT to DIRECTOR/CAPITALIST/ENTREPRENUER. Now that's what I call climbing the corporate ladder. Yun lang po. Di ko kasi gets eh.

[tolstoi]

@brian_D..walang personalan bro..pls don't resort to nitpicking..whatever the career path of lytspltr here is in no way relevant to the topic..stay on topic lang ta :mrgreen:

[LytSlpr]

Hmm...I'm really confused. LytSlpr, you're a DIRECTOR, CAPITALIST, ENTREPRENEUR right? Was a MANAGER? From your statements above it sounds as if you're not part of management in the call center you worked for. So what were you? An agent?

Nindota sad imo career path noh? MANAGER to AGENT to DIRECTOR/CAPITALIST/ENTREPRENUER. Now that's what I call climbing the corporate ladder. Yun lang po. Di ko kasi gets eh.

Agent, Manager, Director.Â* that's very clear if you followed the thread closely.Â* If I was a Manager in the call center that I worked for would I be ranting here with all the perks and the money that I am earning? Think again!Â* :mrgreen:

BTW, that career path your talking about happens only in call centers or at least a particular center.

From a mere eRep, to a Tier 2 agent for a long time, then to a Tier 3/SME agent BACK to a level 1 eRep.Â* I am surprised that you know about this path. In traditional offices/organizations, it's like becoming a supervisor, then a manager to some point then back to rank and file. HeHeHe!!! These and more in a call center life. Di lang sabo-sabog, imong schedule asta pud ang procedures and policies, line og business and also the organizational structure. ain't life grand?

[LytSlpr]

@brian_D..walang personalan bro..pls don't resort to nitpicking..whatever the career path of lytspltr here is in no way relevant to the topic..stay on topic lang ta :mrgreen:

right on! if you follow the thread, i was never personal with anybody. even with the other threads. what i shared were my experiences, facts, information and my views on the matter but some people just can't hack it.Â*

in the other threads some people, the loyalists i presume weren't able to control themselves and resorted to name calling and bashing and it became more interesting and more fun for me.Â* Â* i am not here to spite anybody or to convince or to win people's hearts and minds but merely to let people know of what transpired inside the walls of the center that i used to work for.Â* what do i have to lose? NOTHING! except for my caffeine level, hehe!!Â*

as i've said, if people want to get personal regarding this topic, I'M GAME!Â* if they are wise, let them do their research first otherwise they will regret what they are about to do.Â*Â*

BTW, if this thread "SELECTIVELY" and "ACCIDENTALLY" gets DELETED AGAIN then hurot na gyud akong bilib ana akong ex nga amo kay ingon ana sila ka gamhanan.Â* Some people there pretends that they are not affected here but I'm sure they are not smiling and they CANNOT say I'm LYING either.

[dagget]

@Brian_D

What about that philippine style management. What can you say about that.

Call center emphasizes about adapting to american culture and thinking..

Can you say there is still Nepotism, bata-bata system or discrimination in the Philippine call center heirarchy?

I hope they also apply american style management and stop the bad habits

ha? ano raw?

It only proves you are part of the Philippine style management exemplified by NEPOTISM.....

have a check with your vocabulary please....

[FK]

what does that say about the management? Â*this is just one of the few things that happened inside our center. Â*that's why people get frustrated.

kong magsaad-saad onya dili tumanon makalagot jud tuod kaau... pero dapat ba jud d i pareho og rate tanan mga centers? Â*dili man sab tingali... mao na ako ingon sa una, igo ra jud ta sa hangyo. Â*Coz the president's action maybe be unethical but it is completely legal.