LEXMARK PHILIPPINES (updated vacancies)

[pinkbraces]

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Position: Customer Delivery Specialist
Category: Shared Services


Job Summary: Responsible for managing Service Activities for customers in the US. Includes identification of issues through monitoring of call queues, understanding the driver of the issue and then resolving the issues either through the system or in working with the customer. Also responsible for answering customer questions on service activities via the phone.
Qualification: • Must be a college graduate
• 1-2 years experience in a customer service supporting external customers is desired
• Strong customer service skills
• Very strong problem resolution skills
• Possesses strong oral and written English communication skills
• Excellent computer skills, including Excel and MS Word
• Working US business hours required

[pinkbraces]

Service Delivery Specialist
Category: Shared Services

Job Summary:
- Must be a college graduate

- 1-2 years experience in a customer service supporting external customers is desired

- Strong customer service skills

- Very strong problem resolution skills

- Possesses strong oral and written English communication skills

- Have a professional and mature attitude

- Excellent computer skills, including Excel and MS Word

- Working US business hours required

- Willing and able to travel to corporate headquarters in the US for training, if needed
Qualification: Exciting opportunity to work in a brand new Call center environment with a Fortune 500 company. These positions are responsible for the managing Service Activities for customers in the US. This includes identification of issues with Service Activities through monitoring of call queue’s, understanding the driver of the issue and then resolving the issues either through the system or in working with the customer. This team will also answer customer questions on issues with Service Activities via the phone. Attention to detail and commitment to customer service are critical.

[bbhoneyz]

@ ms pinkbraces

may i pls have ur email add? i didnt rcvd it the last time u said u pm it already. thankz.

[YUE]

@pinkbraces:

whats the difference between Service Delivery Specialist and Customer Delivery Specialist? are they the same as customer service reps?

is it ok to apply multiple positions in your company?

[pinkbraces]

We have a department called, Service Delivery Department - they have inbound and outbound calls
Customer Service has a different department as well

[pinkbraces]

when sending your application
Please do not forget to include your college TOR

[cliff_drew]

@pinkbraces, pm'ed you.

[pinkbraces]

yep got it..i replied na

[bitokon_nga_bitok]

Ms. pinkbraces, naa pa moy opening for mechanical engineers? or mudawat ba mo ug wlay experience? he has just passed the board exam last october..

[jobstify.com]

Can we apply directly to your office/HR?