Life in Eperformax...

[L0RD_VAMPIRE]

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hi guys! just wanna share na ive been with the company ever since 2007.. so mga more than a year na diay ko ddto..? never noticed my tenure much na jud coz im very much enjoying my stay. im glad and grateful. i started mga september 2007 and still im enjoying my shifts everytime i go to work. i work graveyard but i dont feel sleepy at all coz the account is very educating and agent friendly. the pay, i cud say, is very competitive for the job description. being with the company for quite sometime now i wud say ive experienced a lot with the management, hr etc.. but so far, if there wud be some probs(which is inevitable i guess even wid any other companies)... eventually nman it gets resolved. as they say "we cant please everybody". hehe i guess that's agreeable guys right? but like what one of my sup usually said, "if u cant help it, be smart about it." it's either u let a bad situation be over u or u be over it... but then again if we work just for the money then shudnt we at least be glad... not merely because we'r getting a higher pay but rather the fact that u got a job.. hehe a stressfree job i must say!

i shud say im enjoying my vacation - or i mean my job at eperformax.
it's nice to drop by this thread! enjoy guys.. c yah around!

[cc(,``o]

@bjmp
yea what about wavm?

[abriella]

kaila kow ana niya...
miga nakow iya uyab...
heheheh
y man diay na cya?

kaila mo ni ace miraflor??hehe

[jcgoyong2]

@jcgoyong2

if you read my post again i never said i received 28k but i just know it's true because a friend received it as well as many other ppl i know. and some ppl in my batch confirmed it with HR and the answer was that if it was being offered you will be told about it. makes sense after all it dpnds how badly a company needs employees during that period of time.

as for QA i agree that someitmesit can be too much but then it's not too bad. just takes some time to adjust. and getting 100% is impossible. it doesn't mean we are like puppets because there are always ways around thins if you know how to answer and to ask questions to your customers. yea it's true that if you fail QA you will not receive your 'performance bonus' but take note perf bonus is QA and AHT alone. you can still get your MATA bonus which is based on your attendance and schedule adherance. all i can say is that it wasn't all too bad meeting the metrics. quite easy in fact. after all there all you need to do is at least get standard to get your bonus. if others can meet above goal then there's no reason for you not to meet at least expectation or even standard. if you can't get the perfect bonus at least get something!

MATA liquidation. receipts are needed and yes if you don't it will be subjected to tax. and i will make a correction here. TAXI and jeepney do not have receipts but you need not show receipts for this. did you even wait long enough to file your liquidation? in fact for any liquidation you do you can just declate it as a taxi fare. (i.e. 4k bonus then you can declate 2k as taxi fare thats 100/day then 2k on food) heck you can just go at some fastfood chain and pick up all their receipts. usually problem solved. if not there are some companies who give out blank receipts.

now regarding those work days. it is not emax that you should be mad at. it is CLIENT base. they follow the demands of the client. did you even know that the TLs all get their attendance logs for all employees from the US? because the security of this company is very tight. TLs have to ask for it. they simply do not have access to such info. and also since it is very tight all attendance are based on your login time on the phone which is US time. to change it to phil time do you even know how much work it will entail to the TLs? they have to log everything all over again and get a converter. so to do away with that eper went to the gov't and got it approved that they use US time as the basis of holiday credit.

what do you man hotel employees don't work on graveyard shift? perhaps not training but they still do. min wage + night diff is how much? since you want figures then let's do figures. hotels employees during the day get an ave of 2.5k net. yes even if they have worked in the cmpany for over 2 yrs already for as long as they are still considered contractual. with night diff how much will that be? 3k perhaps? be reminded only 10% of your min wage is mandated by law. now your training allowance how much are we getting again?

and oh lets not forget to mention the other perks of the company. aside from the possibility of getting 28k each month if you get to exceed the set company goal they also offer other kind of perks like lets say for example meeting an external scoring factor wherein if you get all perfect with that per month you can get what an extra what a few thousand pesos? then let's also not forget the mention their occasional perks based on attendance wherein major items like cameras and high end cellphones are being raffled to those employees who met the quality and those who did not win any major prices are still being given gift certs or movie passes. what about there was this time wherein everyone was stackranked based on months worth of performance and the top 10 were given IPODs and PSPs.

yea i will admit the company HR is very uncoordinated and lacks cohesiveness but then fortunately most of us need not deal with them once we are HIRED by the company and once we have provided all our requirements.

If you read my post and to where that post was directed to. you will understand what i am trying to say.

and id like to point out THAT HR is part of the company. Not the CLIENT. so if youd like to fix your company, BETTER START with HR. then proceed to your OPERATIONS wherein TLs are even FORCED to work over the phone when they arent supposed to @.@ once again, OPERATIONS is part of the company. They are the one trying to REACH the client's needs. IF operations did well, They wouldnt have problems attaining the CLIENT's demand.

When i said recieved 28k, I was referring to the bonuses in Total since thats how i understood it. Thats one of the reason why i have added some specifications. Like 3k on DIET certification. Sorry if it was addressed to you but that was to address the person who said 28k signing bonus, which, we both agreed, is NOT TRUE.

Probably QA can be attained but that will take TIME, and working in Emax environment wherein there are excess time spent at work is not good. specially if miticulous person ka. When things are well organized and not just happy go lucky working in a call center. My life doesnt revolve around a petty call center. Mao na ako pasabot by BEING a PUPPET pud. Besides, EVERY call center have Attendance BONUS. I never heard of any that DOESNT. it is not something you should BRAG. Whats painful is the freagin 28k POSSIBLE income youll get which is always posted. But nothing else is mentioned about how to attain it. And that sucks.

And as Ive said, you can dispute the dates unpaid through call records but it will as well take MONTHS. another way to WASTE TIME. and again. STOP TALKING ABOUT CONVERSION PLEASE? i know how that works and im not dumb with numbers either. thank you. It is not a reason for me to miss things out @.@

with regards to MATA[Meal and Transpo Allowance], Every company has it and it has always been TAX FREE. Its only in Emax wherein it will be TAXABLE if you cant show receipts. Eitherway, Collecting Receipts is not commonly done by CallCenter Angents. It is done mostly by Businessmen. That additional EFFORT has got to be a joke. may it be easy or not, youre the ONLY ONE(Emax) who PRACTICES IT.

I didnt compare Hotel employee's pay to CallCenter's pay. What im trying to say is that Those two are on TWO different Level. Eitherway, Only 5star hotels Pay as much as How much Callcenter Agents Gets to their Employees. lets be realistic here... we dont have that much 5stars here in the philippines for you to GENERALIZE Hotel Employees. OK? Hotel Employees getting 2.5k/day? yer right. Why dont we move to being Hotel Employees then?

Emax Training Allowance?? minimum - 1/3 (its rubbled but im pretty sure its something like this. To give you figures, minimum was 8k, Training was just 6k) + MATA which was 100 to 150 a day. Still small compared to most Callcenters which offers BASIC PAY with transpo and meal allowance TO BE added(theres more to BASIC as always). Dont you include the bonuses after certification since those are INCENTIVES those who passed certification. And if you are to get the AVERAGE of the total incentives gained over Months of training, That is still not worth the 2months training pay to most Callcenter trainees.

Yeah, You got perks like ALL CALLCENTERS DOES. Whats the difference there to differentiate those perks??

If you ask me, The reason why your Pay has become competitive despite the fact that your basic is 150% of the minimum wage is IF you can almost perfect the metrics 5 out of 5. Because if you miss 1 even by 1%?? You will get 0% bonus. Have fun with your BASIC PAY. Its as if youre not a callcenter agent KNOWN to get high pay. Other callcenter's BASIC(this does not include the BONUSES ET) is just EQUIVALENT to your BONUS + BASIC. else, if you cant reach metrics, you dont get the BONUS. and if you dont get the bonus, you will just get the BASIC PAY. it was like 150% of the minimum wage when i was working. a mere 12k compared to the 16k BASIC you get from OTHER centers in last 2007, early 2008.

And as far as ive noticed. the tactics used on the floor were, MORE TRAINEES than AGENTS! because trainees doesnt get BONUSES. ahahha.

part of training is aBAY. aBAY is supposed to be 4hrs on the phone w/ partner teaching and 4hrs with observing partner. But instead, you THROW trainees directly to the floor without Experience and Partners. You just make them raise their hands if they dont know what to do. And MOST who comes to help are already irritated considering there are almost 50 per team seeking for HELP. ahahah. That itself is inconsistency to the training program. Another practice only YOU guys do.

has got to be the worst. Im sorry

[mercurian]

Wow, so much flaming. let me tell you about my life at eperformax.

Let me introduce myself. My name is Neil, agent for a financial account for six months, and 8 months prior i was with a retail company that due to economic situations went bankrupt. These are all in EPer and it was not a breeze!

But i continue to defend the company primarily because i have enjoyed it and have understood what it went through and how it coped with it.

The company started in early 2nd quarter of 2007. Yes it was a mess, we had a lot of our documents lost, the HR was messy then, the facilities were insufficient. In short there was a problem.

I understand what the guys who are writing bad experiences have been through because I was there too! As a matter of fact, we only got P100 mata unlike new batches now who get P150.

Yes, it's true. Bayz (referred as Vice in this thread) is one of the HR/Nurses. But it was only in the beginning. But what do you expect from a company who just started operations in Cebu? Now, we have dedicated people handling comp and ben, clinics and ops support. And there is hardly any problem now with HR.

Unlike other call centers, it is project based. In my first account, we were inbound sales and cs but it was like having a desk job. Technically, when the account filed for bankruptcy in June, our employment supposedly ended. But Eper does not let go of good people who are hardworking, flexible and persevering. We transferred to the financial account, some went to HR. The transition was seamless and the company took care of us every step of the way.

Rain was even there to check on us everyday, asking if there was anything else she could improve. Not one from us was denied the opportunity to transfer to the other account or HR. Now, six months after, we have one QA promoted, while majority of us are now top raking agents.

We get more than 20K per month for just working, stats attainable and no upsells needed. I am trully happy of how this company has taken care of me, and i have previous call center experiences to compare this too.

To add, we even have free phones with a P500/mo plan for all agents, overflowing ice tea/lemonade, a pingpong court, a mini theathe, dart boards and bean bags at our bridge/lounge! Our facilities department is not even stopping there! Based on the plan, playstations or something alike is next on the list.

Let me comment on the training. The rationale about not hiring people immediately is to screen them. Hiring you is a big investment, and we need to be sure of you by proving to us that you can make it through the hardships of DIET and PST. If you are looking for an easy beginning then EPer is not for you. But if you are looking at it at a long term career, I would tell you with no hesitation that you made the right choice.

I love this company, the company is good to me and an i repay it with my good performance and loyalty. This comes from a guy who has been through hell with EPer when it started in 2007, a guy who is an agent not management or recruitment.

I have been inconvenienced a lot by EPer true, much more than all the rantings in this thread can combine. But that was in the start, when the company was still establishing itself. But now, 1 year and six months after, it has been a lot better. But it was all just a rocky start and a smooth and comfortable journey after. I am proud to wear my lanyard anywhere i go, with no shame i will say i love the eperformax team.

[mercurian]

and id like to point out THAT HR is part of the company. Not the CLIENT. so if youd like to fix your company, BETTER START with HR. then proceed to your OPERATIONS wherein TLs are even FORCED to work over the phone when they arent supposed to @.@ once again, OPERATIONS is part of the company. They are the one trying to REACH the client's needs. IF operations did well, They wouldnt have problems attaining the CLIENT's demand.

The job description of Coaches, QAs and TLs include PHONE TIME! Technically, they should have 2 hours of phone time per day. This is to allow management people to empathize with agent concerns and as well as stay sharp with their phone skills. But since we are most of the time fine with staffing, then they are not needed to log in. IT IS THEIR JOB, IT IS NOT FORCED! I have been in other call centers and yes, TL, supe or what ever you call it may be asked anytime to log in to help with the call volume. Check your info please.

Probably QA can be attained but that will take TIME, and working in Emax environment wherein there are excess time spent at work is not good. specially if miticulous person ka. When things are well organized and not just happy go lucky working in a call center. My life doesnt revolve around a petty call center. Mao na ako pasabot by BEING a PUPPET pud. Besides, EVERY call center have Attendance BONUS. I never heard of any that DOESNT. it is not something you should BRAG. Whats painful is the freagin 28k POSSIBLE income youll get which is always posted. But nothing else is mentioned about how to attain it. And that sucks.

THE 28k is an ad! Where you do find a tarp or large print ad which says: 28k, but you need to get this AHT, this compliance and this quality. Hello!

I am a meticulous person when it comes to calls coz i hate getting callbacks! But i dont spend excess hours in the office working! If i linger in the office, it's because i'm playing pingpong or watching a movie with my friends at our mini theatre.

If you ask me, The reason why your Pay has become competitive despite the fact that your basic is 150% of the minimum wage is IF you can almost perfect the metrics 5 out of 5. Because if you miss 1 even by 1%?? You will get 0% bonus. Have fun with your BASIC PAY. Its as if youre not a callcenter agent KNOWN to get high pay. Other callcenter's BASIC(this does not include the BONUSES ET) is just EQUIVALENT to your BONUS + BASIC. else, if you cant reach metrics, you dont get the BONUS. and if you dont get the bonus, you will just get the BASIC PAY. it was like 150% of the minimum wage when i was working. a mere 12k compared to the 16k BASIC you get from OTHER centers in last 2007, early 2008.

I get the feeling you never got the bonus. Let me correct you. it's 3 out of 3. If you are referring to the old account, yes it's 5 out ot 5 but whether you hit those or not, as long as you come to work on time you get 30% of gross pay additional attendance bonus.

And OF COURSE IT IS ALL OR NOTHING BECAUSE IT IS SO EASY!!!!!!!!!!!! And you don't have to be PERFECT! Just make sure your stats hit standard stats and you are good. It all graduated. the better your stats are, the better the bomus. All call centers require a standard set of stats, if you dont hit that in a month you get coaching till it elevates to termination if you dont improve. In eper, what you reap is what you sow.

And as far as ive noticed. the tactics used on the floor were, MORE TRAINEES than AGENTS! because trainees doesnt get BONUSES. ahahha.

part of training is aBAY. aBAY is supposed to be 4hrs on the phone w/ partner teaching and 4hrs with observing partner. But instead, you THROW trainees directly to the floor without Experience and Partners. You just make them raise their hands if they dont know what to do. And MOST who comes to help are already irritated considering there are almost 50 per team seeking for HELP. ahahah. That itself is inconsistency to the training program. Another practice only YOU guys do.

has got to be the worst. Im sorry

Lols, it's possible that the shift you had was dedicated to trainees or the account was still young. You thing PS or Convergys or Etel didn't have that experience when sprint or aol or earthlink was still starting?

Also, ABAY IS FULL PHONE TIME! OJT IS PART PHONE, PART COACHING! You can't talk about INCONSISTENCY also if you only have one reference. If you got to OJT, pls tell me as in super honestly, where you never ever made to barge in to a tenured agent? I highly doubt it.

[jcgoyong2]

The job description of Coaches, QAs and TLs include PHONE TIME! Technically, they should have 2 hours of phone time per day. This is to allow management people to empathize with agent concerns and as well as stay sharp with their phone skills. But since we are most of the time fine with staffing, then they are not needed to log in. IT IS THEIR JOB, IT IS NOT FORCED! I have been in other call centers and yes, TL, supe or what ever you call it may be asked anytime to log in to help with the call volume. Check your info please.



THE 28k is an ad! Where you do find a tarp or large print ad which says: 28k, but you need to get this AHT, this compliance and this quality. Hello!

I am a meticulous person when it comes to calls coz i hate getting callbacks! But i dont spend excess hours in the office working! If i linger in the office, it's because i'm playing pingpong or watching a movie with my friends at our mini theatre.



I get the feeling you never got the bonus. Let me correct you. it's 3 out of 3. If you are referring to the old account, yes it's 5 out ot 5 but whether you hit those or not, as long as you come to work on time you get 30% of gross pay additional attendance bonus.

And OF COURSE IT IS ALL OR NOTHING BECAUSE IT IS SO EASY!!!!!!!!!!!! And you don't have to be PERFECT! Just make sure your stats hit standard stats and you are good. It all graduated. the better your stats are, the better the bomus. All call centers require a standard set of stats, if you dont hit that in a month you get coaching till it elevates to termination if you dont improve. In eper, what you reap is what you sow.



Lols, it's possible that the shift you had was dedicated to trainees or the account was still young. You thing PS or Convergys or Etel didn't have that experience when sprint or aol or earthlink was still starting?

Also, ABAY IS FULL PHONE TIME! OJT IS PART PHONE, PART COACHING! You can't talk about INCONSISTENCY also if you only have one reference. If you got to OJT, pls tell me as in super honestly, where you never ever made to barge in to a tenured agent? I highly doubt it.

Are you reffering to CEBU Emax?? This is a "CEBUANO" Forum.
Since when did staffing become FINE in Emax Cebu?? Are you for real??
2hours is required for TLs and QAs. thats true. But sometimes, They get over the phone a lot! thats because of the undermanned thingie Emax is experiencing! Operations TL even emphasized that they NEEDED head because EMAX will PAY the client if Emax cant Provide enough number of heads Required on a Daily Basis. Bunch of BS.

Whats with the 28k thingie again. As far as Advertising is Concern, Only Emax here in Cebu keeps on Emphasizing on their Bonuses. Which ever the inconsistent amount it. It is the BONUSES IN TOTAL. Check them out if you want. They also emphasize on POSSIBLE INCOME. when it is almost impossible. Dont you think thats why more than Half leave Emax after Completing Training?? Only those who needed the job badly. That is also why when someone offers another job, THEYLL LEAVE IMMEDIATELY. Loyalty eh? why would we be loyal to a sucky POSSIBLE income job??

Working Excess hours in EMAX is COMMON. Team meeting AFTER SHIFT or, team meeting BEFORE SHIFT. heck no! The usual 9hrs working time is 9hrs 30mins in EMAX!! 30mins excess EXCLUDING THE MEETINGS!. Not excessive??

Dont tell me about CallCenters just started because Emax existed for years already. You are no longer at that level. Whats the connection to that??

Trust me, as soon as i Got my Abay Certification Bonus, I LEFT ASAP. Like MOST of the people I KNOW. ahahhaa. Why would i continue working in a company FULL OF MAGIC?? When oppurtunities in Cebu are plenty... keep dreaming

here comes the attendance Bonus. Whats new?? Bragging on something all concenters give?? duh??
that doesnt make Emax any special. @.@

ALL OR NOTHING BECAUSE IS SOO EASY?? ahahha funny line. What type of job other than emax offers all or nothing?? what is this type of job?? a GAMBLE?? So easy really?? tell me... could you give me a figure on % how much of you guys got the bonus compared to didnt get the bonus and those who Left?? Why? Because those who doesnt and doubts getting any already LEFT. thats why you keep on hiring. almost NO ONE IS THERE. you got total of almost 1/3 TRAINEES and 2/3 agents IF not 50-50. Thats extremely LOW. and Trainees doesnt have bonuses. Good MARKET!

Well, forgive me about switching aBAY and OJT. And if inconsistency is seen on that post. But i have to tell you the reason why... because in Emax Cebu?? BOTH ARE THE SAME! WHEN ONE IS SUPPOSED TO BE DIFFERENT. aBAY and OJT are THE SAME in EMAX CEBU. pitiful eyt??

from time to time, i did barged in with tenured agent, even tenured barges in specially if they think Im tenured, I was probably one of the agents who transitioned on the floor smoothly. Im a friendly person IRL and asking for help is never a problem of mine. I am talking in general. a lot doesnt know what to do when OJT begins. Thanks to the inconsistency on training. HA! its like OJT never happened. Everyone jumped directly to aBAY

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Of course theyll rehire you, they needed more agents than all of TSI agents combined. Thats 1 "1room account" ahaha funny.
Id also like to add.

Emax is STILL HIRING but TRAINING SCHEDULES are on HOLD. Emax is still waiting for the ACCOUNT for the go signal. Emax Cebu only has WaMu LEFT if im not mistaken. And WaMu is currently in FINANCIAL trouble and thats why it has been sold to JP MORGAN CHASE. Another US Bank company. New management can mean new rules and even new market approach. That includes new number of employees... Good luck on your job. I seriously wish you luck.

I rest my case. Ive ranted what i wanted to rant. Thanks for the opportunity to share my experiences.

These comments are my own personal Experiences and are not connected to others. I am not trying to destroy this company or what-not but merely stating all i know about it.
If you wish to apply to them, then youre free to do so.
If you want to ask questions to me, then feel free to PM me.
once again, thank you

[mercurian]

i'm tired of arguing with you too. I still stand that you have got everything mixed up. But well, at least we got our sides presented. ^_^

[L1Technician]

All I can say, If you don't happy with you JOB then quit it.

[leoricknight]

I heard the work there is so heavy and burdensome....