Petition Against Sun Cellular's LOUSY Service

[zengatsu]

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yeah..other networks are just alarmed kay murag daghan man gud ang namalhin sa sun kay tungod anang ilang service nga unlimited calls ang texts which other networks cannot implement kay basig malugi sila

[onin111]

I agree... this is some sort of strategy after the other networks failed in their first petition via NTC. But yah, kung dili mo satisfied sa ilang service, try others, let them suffer inig ka gamay sa ilang subscribers, no need to petition...

[misha lang]

sun is trying to improve their service soon! watch out!!

[onin111]

Good!

[tit@Nium23]

either suns or other network.... the most important thing is....

WE CAN COMMUNICATE WHEREVER WE ARE......AT LOWER COST! :mrgreen: :mrgreen: :mrgreen:

[zengatsu]

sakto

[mannyamador]

dont sign the petition... they're (globe & smart) just trying to kill competition

Wrong. I'm not from Globe or Smart. In fact, I FOUGHT Globe and Smart/PLDT when they were trying to impose manadatory phone metering. Ask the guys over at those companies and they will probably remember how I whipped their asses.

I started the petition against Sun on my own because their service was so bad. This is an attempt to wake them up so they will improve. I've been complaining for a year and their service still sucks.

[migzz]

how can u say it sucks wen ure taking advantage of their service? i know there's a lot of room for improvement but hey give them time... im sure they'll improve. signing ur petition will prohibit consumers from using their service thus lowering their chance for improvement... reklamo sa smart ug globe nganu dili man sila ka sundog sa SUN?

[LytSlpr]

you dont have to sign a petition.. just quit the damn service and you'll see they will be the ones running after customers..

That's my BIGGEST problem, they won't let us out even if we already complied with the 2 year contract.Â* Ila mi gi hostage.Â* Here is my ordeal...

I have a big f'ckng problem with sun cellular.Â* I got a 3650 for my bro and my mom, both phones had a lock-in period of 24 months. My bro lost his phone 22 months after.Â* Since we were aware that we need to pay 2 more months, we called sun and advised them that the phone was lost and to discontinue the service after the lock-in period and we will pay the last 2 remaining months even if we don't use the service. The CSR said "NO PROBLEM!". BTW, sun's billing is constantly delayed.Â* They admitted this.

The reason why we got Sun was their attractive handset deals but when they implemented the 24/7 call & text unlimited, we can no longer make or receive calls even on off peak hours.

After the 24th month we were surprised to still receive bills from them.Â* To make the long story short, we were billed 3 months after the lock-in period.Â* Since their billing is constantly delayed we overlooked the billing period because we thought the call to their hotline we made 5 months ago was the end of it. We went to their business center only to be informed that we needed to send them a termination letter to finally end our subscription.Â* Moreover, they said that they cannot disconnect unless we settle the whole amount which is for 5 months without any usage.

I humored their manager and told her that if your subscriber has already exceeded the lock-in period and decided to end his subscription and currently does not have the funds then you will not disconnect his subscription? the manger replied, "YES!" I told her that is HOSTAGE in my book.Â* So they will not disconnect your line until you have enough money to settle the WHOLE RUNNING BALANCE that incurs every month. She said it is policy.Â* Then I told her that is a stupid policy and asked to talk to someone higher but she said that after her no one can do anything more from me even the Manila office.

What I did was i paid the last 2 months of the lock-in period and to see me in court.Â* Right now, I'm still waiting for their demand letter.

Meanwhile my mom's subscription had no complications whatsoever and we submitted a letter of request to disconnect her line and paid up ALL the bills due to her line but GUESS WHAT?Â* we still got bills AFTER the supposed disconnection date and that is WITHOUT USAGE mind you.Â* We won't be surprised if Sun Cellular will tell us to settle those bills even if we RESPONSBILY already did our part us consumers.

SUN SUCKS BIGTIME!

[jumps_zilla]

wow, that is REALLY BAD customer service. i work as a customer service representative in a call center and i know bad service when i see it. you guys definitely have good points to bring up regarding the issues you have aired out. i'm a not a Sun user and some of my friends want me to get a Sun sim card. looks like it's a good thing i hesitated.

Even if i don't use Sun cellular, can i still sign the petition?