Who gets hired and work in a Call Center?

[chad_tukes]

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yup he was patient but i think he was intentionally playing around with the customer to make him more pissed off.

[iRviNe]

Picking Up on Frustration, Call Centers Move Back Home - Business news | Newser

yup sakto jud ang naa sa article..

[Sol_Itaire]

Now I don't really get what the real issue here is. Is it filipino English or poor customer customer service? Or both?

I maintain that good customer service is a mindset and a set of skills that can be learned. Having poor customer service reps is more of a reflection of the company's hiring and training practices, just as having inept english native speakers/teachers is more of a reflection of a school's operation.

As to language skills, of course we have "filipino english" and this is what America is dealing with. Not only that, it has to deal with what linguists call "world englishes." Two main reasons for complaint: difficulty in understanding english with a foreign accent, and second, plain prejudice.

This is a strain of globalization and should not surprise many who look at the big picture. american companies can set up, pull out, set up again, but that cannot reverse globalization. The demands are high and service companies rise to that level to survive.

Who gets to work in a call center? Just about anybody a contact center's HR dept deems acceptable. And let me give you the picture here in the Philippines: massive hiring to fill hundreds of seats for a newly-opened account. How are they doing? largely depends on the training they get and the work environment they have. A contact center that mass-hires inexperienced, college-level applicants knows what theyre getting; theyd better provide continuous training and support to get to a competitive level.

[twentyone]

Now I don't really get what the real issue here is. Is it filipino English or poor customer customer service? Or both?

I maintain that good customer service is a mindset and a set of skills that can be learned. Having poor customer service reps is more of a reflection of the company's hiring and training practices, just as having inept english native speakers/teachers is more of a reflection of a school's operation.

As to language skills, of course we have "filipino english" and this is what America is dealing with. Not only that, it has to deal with what linguists call "world englishes." Two main reasons for complaint: difficulty in understanding english with a foreign accent, and second, plain prejudice.

This is a strain of globalization and should not surprise many who look at the big picture. american companies can set up, pull out, set up again, but that cannot reverse globalization. The demands are high and service companies rise to that level to survive.

Who gets to work in a call center? Just about anybody a contact center's HR dept deems acceptable. And let me give you the picture here in the Philippines: massive hiring to fill hundreds of seats for a newly-opened account. How are they doing? largely depends on the training they get and the work environment they have. A contact center that mass-hires inexperienced, college-level applicants knows what theyre getting; theyd better provide continuous training and support to get to a competitive level.

very well said

[oNePreTTymE31]

ako. got hired and is still working here. for a year na.h

[zaj_32]

i am working in a callcenter and it does not really that hard to get hired. just be urself during the interview . do not tell things that are irrelevant. be direct and look as if you know what you are talking about. anyway, not all people who gets hired are all good. they are just trainable. we all are. there's no harm in trying.

for me, i like what i am doing. i do not perceive it as work. for me, it seems as if i am just playing and having fun while earning.

[bloodyrose]

Just be yourself. Don't over impress the interviewer they might think your trying hard.
Just relax and answer the questions in an appropriate manner.
In exams, don't panic just answer what you know. If you don't know the answer, answer in a way your instinct tells you
anyways majority of the call center exams are multiple choice, so pick your best bet.

[mrxxxx]

pa train nalang para makahibalo ka unsa real world sa call center agent then they will help you bya to improve ur communication skills

[gikapoy]

good luck nalang sa mga newbies sa call center agent. kung ganahan mo mo hilak inig 1st day sa floor hilak lang hehehe. kahinomdom man ko anang total black out sa 1st call nimo oi hehehehe

sa interview.. bitaw.. ayaw jud palabi pa impress... "i want to help the company" bwahahahaha
good luck mas mo tuo pa tingali tig interview nga mo ingon ka nga dako sweldo sa call center compared sa normal day job heheh.

[noe321]

swerti swerti lang sad na ang pag apply kay ako bitaw na swertihan sad ko
pero karun dili lang sa call center,,,, face to face jud me sa client
faeta cge kg kasab an atubangan jud mismu.....