PC express service, really bad!

[reishoto]

in as much as we would like to be angry, we should also understand them. ang 1 month is needed for them to check ang guba nimo nga pyesa, ipadala sa supplier ang guba nga pyesa, i-check unsay guba sa imong pyesa, i-check ang warranty ang limatations sa sa involved parties (espcially if over- or improper used), i-check ang availablity sa replacement, ipadala ang replacement, tawagan ka, and finally ang turn-over itself. see, taas na nga process. sa company operations, it is never easy to replace a defective part k there is no such thing as outright replacement, else malugi tanan company. kasabot?

ang ato kaulitan is ang bati nga service sa mga employees, like gi-unsa ka pag-handle sa ila rep, promises nga hi-buhat nila, ang ilang attitudes towards replacements, and so on. its not just following ilang rules, but being realistic sa situation. alangan naman from asus mulupad dayun abot diri cebu.

now, as for 1 month direct replacement, u can ask them kay its in there warranty policy man. ayaw lng sila kasuk-i k especially wa available na parts, or usa na lng available but display na lng (display means sales, if ila ihatag, its sacrificing possible sales nila)

[Chipmunk888]

bought Intel E5200 processor, they gave me a used one.

[fruit salad]

replacement, else malugi tanan company. kasabot?

On the contrary, this is wrong belief. I dunno but here in the States, if you buy something say from Circuit City... and it's defective. No questions asked, you go to the customer rep counter, and they'll ask you if you want a replacement or not. You need to have the product and the receipt, bisan naablihan na ang product. I guess personally, I wouldn't waste my time going to the store for false claims. It's waste of gas too. Mao nay store policies diri. If you really think about it... mas naay advantage if you satisfy your customers kaysa satisfy your suppliers.

It's not the customer's fault nga guba iyang gipalit, by all means, the store needs to give him a replacement right there, not let him wait for weeks. It happens, naa gyuy mga products nga guba, and of course you have to contact the supplier and have them replace that. Dili na na dapat i.burden pa nimo sa imong customer. The thing is, mawala gyud ang customer loyalty. Kinsa may gusto mo balik pa di ba?

Store owners need to calculate gyud... if worth it ba nga mas paboran ang costumer. I don't see a reason why they can't oblige the supplier of products that are defective. And besides, yaw tuga tuga ug baligya nga wala diay kay back up. You have to put into your mind, nga dili gyud malikayan defective ang product. Dili na na sala sa nipalit. Siya pay mohatag nimo ug kwarta, siya pa imong hasul hasulon?

[vashtinone]

Mao nay giingon na wlang ganyan sa states.. hehehe..
don't compare Philippines and States.. mura ra ka nagcompare ug bato og pan.. ang mga pinoy na negosyante segurista kaayu (influence from Chinese).. mao bitaw na ingani kahimtang sa pinas ron kay ang mga tao dli paganse..

mao lng pd ninyu hunahunaa ang USA they have their own factory where the products are made, ang pinas tawn mu import ta gyd sa neighboring country (ex. china, taiwan)..

i hope u guys here get what i mean.. PEACE!!

[reishoto]

On the contrary, this is wrong belief. I dunno but here in the States, if you buy something say from Circuit City... and it's defective. No questions asked, you go to the customer rep counter, and they'll ask you if you want a replacement or not. You need to have the product and the receipt, bisan naablihan na ang product. I guess personally, I wouldn't waste my time going to the store for false claims. It's waste of gas too. Mao nay store policies diri. If you really think about it... mas naay advantage if you satisfy your customers kaysa satisfy your suppliers.

the point here is that the supplier have to know first UNSA ang guba, GIUNSA pag gamit. if ure near the supplier in terms sa location, then its easy, like sa states. every company, especially electronics, naa gyud naay buffer stocks, and naa pud stocks nga separated for direct replacements. all items passed QC tests, so assumed working gyud na pag-gawas sa ilang planta. that why it is a necessity for them to know what really transpired from their plant to the end users. direct replacements in 1 month is an added bunos on ure part, u cant ask for them. if naa ni nga policy, u should even be happy there is.

It's not the customer's fault nga guba iyang gipalit, by all means, the store needs to give him a replacement right there, not let him wait for weeks. It happens, naa gyuy mga products nga guba, and of course you have to contact the supplier and have them replace that. Dili na na dapat i.burden pa nimo sa imong customer. The thing is, mawala gyud ang customer loyalty. Kinsa may gusto mo balik pa di ba?

Store owners need to calculate gyud... if worth it ba nga mas paboran ang costumer. I don't see a reason why they can't oblige the supplier of products that are defective. And besides, yaw tuga tuga ug baligya nga wala diay kay back up. You have to put into your mind, nga dili gyud malikayan defective ang product. Dili na na sala sa nipalit. Siya pay mohatag nimo ug kwarta, siya pa imong hasul hasulon?

the concept of yaw tuga-tuga is recommended but never an obligation on the suppliers part. it is our obligation as customers to ask them what are the policies sa replacements and damage/non-working items. if ok ka sa terms and condition, then go. simple. again, there is no such thing as direct replacement nga obligation sa supplier. we should be happy then kung naa. kung wala, u may of course ask, but never demand. kung mawala ang atong loyalty, its the price they pay for not having such policies nila. ang supplier normally runs investigation sa cause sa nadaut nga parts, not nga ila dayun ilisan. it is the normal procedure, the realistic procedure, and the right procedure.

if, sa terms and condition nga ni-apply, ang distributor mao ni violate, then thats the time nga makasukol ka, even legally....

[cephelo]

i had this sad experience w/ PCX as well. not giving up on them though since they're one of the very few suppliers of high end computer products in cebu.

usahay i would just consider myself malas

[Sasori]

bag o naba tel# sa PCX NRA branch wala lage mo tubag? badtrip ko kai kung tubagon e hang up pod ang phone haska gyud ka way klaro. 234-4366 nga numbr ako tawagan.

[mazkot]

1 month para mag check dugay da kaayo na.. murag ang higawas usa da ang technician nila.. kng daghan na-a ba na sila ug sistema sa pag ayo.

Murag ang higawas d sila mu ilis ug hulaton da mahuman ang warranty sa item.

abi nako ang pcx manila ug taft da ang tigbuhat ani.. natakdan sad diay ang cebu...

[jude86]

i think d man technician sa pcx ang mo tan aw bro, ila man supplier mao mo abot ug 1 month. kay ipadala pa daw nila sa ila supplier.

[fruit salad]

That's what I'm saying, if a customer comes in and says there's something wrong with the product he bought, it is between the store owner and the supplier's problem na. Dili na apilon ang customer. It is best to offer the customer a refund of his money if he has to wait 30 days before his product can be exchanged. Mao na kasagarang policy diri.

I don't understand why a customer has to suffer because of something that is not his fault. That is just ridiculous!

Ako pa ninyo, if you encounter such problems, dapat pangayuon ninyo inyong kwarta and go to the next store and buy that same product.