PC Express won't replace computer item

[hacxcena]

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Bro ako pa ni balikon didto ron sa ilaha office kay medyo na busy ko I'll update you all.

[Deanmonyo]

update lang nya sir, kay naa raba ko ups napalit nila basin nya naay malanay ani di nya ko ilisan

[hacxcena]

Didto nako sa ila office gahapon bro and the manager keep their stand not to replace the AVR kay na overload lagi kuno and the supplier won't replace it. Ingon sila if kana mga burn gyud kuno dili gyud sila mo replace ana. I told them that an AVR is a passive equipemnt is not it my fault if nag overload na siya na I already gave you the specs of the PC na ako gi attached diha but they presumed na ako kuno gibutangan pa og lain na equipment mao na overload.

[tuWaD!!!]

ahaka gud. nya unsa naman plans nimo sir?

[isyot_daut]

mas swito pa cla sa tag-iya if g unsa pag gamit...lol

[hacxcena]

I will make a complaint letter to DTI. Already prepared the letter and drop it to their office anytime soon.

[hacxcena]

mas swito pa cla sa tag-iya if g unsa pag gamit...lol

Mao gyud bro...Anyway I already prepared a complaint letter to DTI, let's see if our gov't agency can help protect the welfare of the consumers. I will drop it to their office soon during my free time.

[shogunfreak]

sa ako experience bro , ok ra mn pcx , ive tried returning 2 hardwares sa ilaha and both were replaced
man ( Asus DVD Writer and MSI P965 Neo2 Mobo )anyway it was proven na material defect man jud ...

ana jud na bro..tyming2x ra na sa mood sa taga computer stores. depende sa aura sa customer didto. sometimes science is involved on how we interact with people resulting to positive and negative outcome, if u know what i mean...

[hacxcena]

ana jud na bro..tyming2x ra na sa mood sa taga computer stores. depende sa aura sa customer didto. sometimes science is involved on how we interact with people resulting to positive and negative outcome, if u know what i mean...

I don't know maybe I don't have positive aura for them. With regards to interaction I don't think I did the damn way of interacting to them, maybe they damn don't understand my point but they have their argument also we can't blamed them (the overload thing) but on my side I don't see any point in mishandling the item.

[hacxcena]

Included in my complaint letter

The sixth consumer right stated that the consumer has the right to redress, which is the right to be compensated for misrepresentation, shoddy goods, or unsatisfactory services. The 3R’s is Repair, Replace and Refund (source: DTI NCR, Philipines : Official Website). It also stated under FAQ about product warranty that states. The retailer may be subsidiarily held liable attaches in the following instance: - In case where both the manufacturer and the distributor failed to honor the warranty the retailer shoulder the expenses and costs necessary to honor the warranty but the retailer is not prevented from pursuing actions against the distributor and manufacturer (source: DTI NCR, Philipines : Official Website).