to whoever nga taga icomm:
1. what is the nature of your account? (ie: inbound vs outbound / cust svc vs sales vs tech support)
2. how many LOBs do u have? are calls coming from more than 1 ACD?
3. do agents handle multiple touchpoints? (ie: voice vs chat vs email vs mixed)
4. how many FTEs do you have?
hope someone can answer these questions... very important for a research study
iComm is not a Call Center but we do have our own
In-House call center for our own branches worldwide.
iCOMM is the IT Provider/Backbone of Autoterminal and IBCJapan. These companies are leading exporters of cars from Japan.
IBCJapan and Autoterminal communications, database, application development, VOIP, Employees Information including iComm employees are being maintained and develop by iCOMM IT-Software and IT Systems.
Our Customer Service handle both inbound and outbound
including emails for Parts Translations and Inquiry from customers.
more info visit Welcome To Icomm International
Last edited by taga_ipil; 07-21-2008 at 12:04 PM.
regards ko ni cathy ramirez..chix daw na...
yep, chicks na, unya nako regards kong naay mag sulti nako nga single pa hehehehehhee
mga bro and sis modawat ang icomm og training? im a IT graduate last 2004 pero until now wala pako experience sa ako field, gusto ko magwork gud sa akong field..im working right now at the foundation..help me pls.......
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