you may be right but I', referring to TECHNICAL SKILLS.. not those skills that you get from the MANUALS of client you're outsourcing...

I've been in call center industry, and I know how it works... just a Plain Customer Service even if your from TSR or CSR..
all you need is a Manual and a good communication skills..
I remember when my teammates who is a Licensed Engineer being transferred to SALES department...
but anyway.. its better to have a decent job than to be like bystander...

we'll just pray the our countries will not suffered as what happened in Call Centers in India...
